LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam artists who try to silence anyone warning ⚠️ I ordered a phone case from these scam artists. They sent the wrong case in the wrong colour and it was very late. First time I contacted them I was told it was my fault, second time they ignored me. Opened a PayPal case, was offered a refund IF I PAID postage to CHINA! Not bloody likely! Anyway I provided proof and spoke to PayPal twice and won the case. Left several reviews on sites like this one so other people were warned what this company is really like. Trustpilot then contacted me saying that LightintheBox wanted the review taken down as they didn’t believe it was genuine, unfortunately for them I screenshot everything because they don’t provide email confirmation and I have photos plus the PayPal evidence I provided. LightintheBox your a disgrace and treat your customers terribly, trying to cheat people’s hard earned money from them in these times! So learn from my mistake, look at most of Trustpilot’s reviews that show this story has happened multiple times before, then take a look at the good reviews and wonder if their genuine, I bet half of them aren’t!”

Helpful Report

Posted 5 years ago

“Light In The Box is the best platform for shopping. They are really amazing and so sincere. their service, price, delivery are always perfect. thank you.”

Helpful Report

Posted 5 years ago

“I have known this for a long time and never have I been disappointed when shopping with them. Their products are of the best quality at reasonable prices. I have always enjoyed their fast delivery and their customer service is satisfying. Thank you #LightInTheBox!!”

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Posted 5 years ago

“They are a very good alternative when buying online, good delivery times and good quality products”

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Posted 5 years ago

“This is my nice and pleasing shopping experience ever. All types of products are available on this site. I really love this site too much for my shopping. A few days ago I order a hand watch for myself and the watch is very cool and the quality of the watch is also very nice. But I have an little issue, the colour of the watch was different, then I contact them for reshipping the product and they response very quickly and fast. And then they give me my correct hand watch in my favourite colour. I am really very happy to shop from here and I also recommend it to everyone.”

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Posted 5 years ago

“This online shop is so good.i really enjoy to shopping with them.their products are good quality and shipment is fast.over all happy shopping experience.”

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Posted 5 years ago

“soy de Colombia. pensé mucho en hacer mi compra. pero con el resultado de la entrega a tiempo quede satisfecho.”

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Posted 5 years ago

“WoW ,This is super sshopping site,its easy to buy from this online platform,❤️😯🤗👍👍💋💋💋😁👏👏💋👍👍👍👍”

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Posted 5 years ago

“One of the best international shipping online shopping company very good platform to shop online i have installed the app thats very nice.many products are available here easy to use.”

LightInTheBox 5 star review on 20th January 2021

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Posted 5 years ago

“I know many shopping sites along with the services they render but when it comes with LightInTheBox, they are the best. Talking of customer relations, it is 5-stars; delivery time, they take all and so on. I love this site so much.”

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Posted 5 years ago

“It's a very good app that's why I'm giving a 5star rating The only problem is they need to work a little bit on customer service”

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Posted 5 years ago

“This is a really good shopping platform. Their delivery system is also amazing. I am 100% satisfied and I am very happy. I highly recommend this platform for you. Thank you.”

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Posted 5 years ago

“I wanted to have some new clothing for the new year and I found this online shopping company. It was my first experience on that site and however, I could get some good clothing with interesting discounts. There occurred a very little delay in delivery and I think it is because of the prevailing Covid-19 situation.”

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Posted 5 years ago

“very good service, Honestly”

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Posted 5 years ago

“There service very good & authentic product. Highly recommended”

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Posted 5 years ago

“This online shopping app has made my online shopping experience fun. Their prices are fair though I had a delied feedback on an enquiry. At the end got my delivery on time”

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Posted 5 years ago

“Great Company... Received all my Product.. Great Customer Service”

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Posted 5 years ago

“Absolutely .good site nice delivery options you can choose ..just timing needs few adjustments. This is very good online platform. products are very good quality. I But you can do better. This is a great. Already brought some things. No problem yet”

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Posted 5 years ago

“It's one of the best shopping company I love it”

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Posted 5 years ago

“Best shopping app and good delivery experience and has millions of items in trending and i strongly recommend shopping here.”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews