LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Their returns system is impossible and unacceptable. I will never use them again. Item not as advertised. I am not a happy person. Please do not buy from this site.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26646620, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 3 years ago

“Really pleased with the brightly coloured dresses I have bought recently from this company. Beautiful material and the perfect length.”

Helpful Report

Posted 3 years ago

“I recently ordered some maxi dresses from lightinthebox. I am really impressed with the choice, quality and price of the items I ordered. Everything from ordering to delivery was easy and straightforward. The hardest part was choosing what to order. Very happy.”

Helpful Report

Posted 3 years ago

“Good service. But slow delivery. Payment system update please”

Helpful Report

Posted 3 years ago

“So far I am very pleased with my purchases. The only problem maybe on sizing. The hooded jumper I bought has washed perfectly. So far so good. Well done Light in the Box”

Helpful Report

Posted 3 years ago

“I am completely confused by the return policy. I am unable to get to the shops as I am 85 and so bought dresses online. I am still waiting for instructions to return 3 of h the 4 dresses and meanwhile am just sent a huge amount of marketing material via email”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26646664, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 3 years ago

“I love the solar lights .not up yet as still sorting my garden out, But when I have sorted it,I will send a photo of my solar lights, As I do love solar lights”

Helpful Report

Posted 3 years ago

“Fast, reliable service. Goods as pictured on the website, all reasonably priced. A 'go to' for anyone who has to shop online.”

Helpful Report

Posted 3 years ago

“Great company, very good quality clothing.⁷”

Helpful Report

Posted 3 years ago

“LightinTheBox is now my go to site for everything.”

Helpful Report

Posted 3 years ago

“made an order for two dog jacket - spent hours with tape measure and checking sizes but they arrived too small contacted company who asked me to return to China - did not know I was buying from China for exactly these issues of return But found a UK address and returned to there and company refunded money less £1.55 So ordered again - this time had lost my new customer free post discount but nice jackets (don't know why we don't make them in the UK) and so made order this time double checking sizes because apparently I had made some mistake although I was pretty certain I had double checked but different jackets have different size ratios so.. Since a larger size would be longer and that was a bit weird, I changed order for three lovely jackets perfect for messy dog to wash etc plus another for cold snow Triple checked sizes of orders So when they arrived Chihuahua size I was amazed - my dog is larger than a border collie And they insist it was my mistake and have told me I have to return to China or will not get refund (UK warehouse will not accept return) and then I will only get 20% discount They say the only solution is to keep the items and get a 30% Voucher As if I am going to fall for that again”

Helpful Report

Posted 3 years ago

“Had 5 items of clothing delivered to the UK from this company always delivered before stated date and packaged well. The yellow dress my husband said looked better on me than the catalogue photo”

Helpful Report

Posted 3 years ago

“Things from LightinThebox are unique and good quality.”

Helpful Report

Posted 3 years ago

“Don't buy anything from Light in the Box unless you are absolutely sure you want to keep them as it seems impossible to return those items which are smaller than the size indicates or you have bought because you are not sure of the size you need. There is no packing list and no returns address. This is a shame because I like the clothes I have bought from them and costly as I can't get a refund.”

Helpful Report

Posted 3 years ago

“Good collection nice designs and colours”

Helpful Report

Posted 3 years ago

“A lovely dress”

Helpful Report

Posted 3 years ago

“Very please with the service and T shirts sizes and quality”

Helpful Report

Posted 3 years ago

“Excellent product, quality and service.”

Helpful Report

Posted 3 years ago

“Organising a return is a hassle, it has put me off making any more purchases”

Helpful Report

Posted 3 years ago

“Light in a Box is an excellent company who really listen to their customers and provide a service that is second to no other.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews