LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your returns process is abysmal and your page scares people with the cost of the return. I couldn’t even get the returns form to load after many many attempts, will not be using this service ever again.”

Helpful Report

Posted 4 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, could you do me a small favor, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Customer Service

Posted 4 years ago

“Bought a swimming costume. Arrived a week later. Fit perfectly. Love it. Showed husband and asked if I looked like a mermaid. ? No more like an Orka he said .(a whale,) The costume is black with white side panels!!!!! He's in the spare room to sleep now!!!!!!!”

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Posted 4 years ago

“Excellent. The clothes were lovely, nicely made and good fit (check size guide!). Quick delivery and great after sales service!”

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Posted 4 years ago

“Delivery took a while otherwise everything ok good value and received in good condition”

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Posted 4 years ago

“This is the best site I’ve used. Delivery is very quick aswell👍👍👍”

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Posted 4 years ago

“Very happy so far with everything I have bought. Fits well looks good. Arrived on day stated.”

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Posted 4 years ago

“Wide range of garments for both men and women and inclusive of imaginative design features which are rarely seen anywhere else. Delivery reflective of fac t that despatch is from overseas.”

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Posted 4 years ago

“Lightinthebox dresses have impressed with their quality and delivery is first class, however the returns and postage costs are offset to the customer and invariably is a cost too far.”

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Posted 4 years ago

“Pleased with my purchase. Quicker than expected delivery.👍”

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Posted 4 years ago

“5 Star service all round. |The quality for the price is unbeatable.”

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Posted 4 years ago

“Very quick service and everything is good quality and pleasant to the eye”

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Posted 4 years ago

“All the products I have bought so far have been excellent. They are very good quality and price. Very good customer support.”

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Posted 4 years ago

“I was disappointed that you don't have a better returns facility. It is very off-putting to buy items in the future. It's a real case of you getting it right 1st time or you're stuck with your mistake. Having said that, the alternate facility of % credit is acceptable.”

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Posted 4 years ago

“Very nice shirt.Good quality.”

LightInTheBox 5 star review on 23rd August 2022

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Posted 4 years ago

“I really enjoy lightin TheBox becouse I think you have some very raunchy and hot sexy items for us guys that I like very very much 😃 your prices are brilliant but your shipping cost is way too high as other firms do free postage”

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Posted 4 years ago

“Love my dungaree/jumpsuit! Taking it on holiday to enjoy in the sun!”

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Posted 4 years ago

“Arrived on time and as pictured. Very pleased and will order from this website again”

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Posted 4 years ago

“Very happy”

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Posted 4 years ago

“Good, interesting products. Quality appears to be good on the products that I have purchased.”

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Posted 4 years ago

“Many thanks yet again for another first class item & service Mywife loves everything from you. 1st class service & items. Continue to use regularly & cannot recommend enough.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews