LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and service, fast and safe delivery, will be buying products from the site again.”

Helpful Report

Posted 3 years ago

“I would like to say "Thank You 2 to the the team at Light in the Box for a job well done as it took me ages to make my selection. the tps arrived on the date stated and the fit was great. and according to the sizing chart provided. At the moment I can't wait to show them off on holiday in Egepyt in 3 weeks time Yours Geoff Clarke”

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Posted 3 years ago

“Our granddaughter is really pleased with the Strangest Things hoodie. She says ‘Perfect size and her favourite colour’. (I’m very relieved I got both right and so did you!)”

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Posted 3 years ago

“Great clothes at reasonable prices. I order from the UK and the clothes arrive in good time.Very pleased with the service. Will keep using.”

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Posted 3 years ago

“I am still waiting for my refund”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26707731, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 3 years ago

“Always good quality product. It's why I keep ordering.”

Helpful Report

Posted 3 years ago

“I am happy with the quality of products ordered but I am dissatisfied with the lack of advice given about items which you claim cannot be returned. Customers should be given more visible advice if this is the case. I am still waiting to here if I am getting a refund for items which do not fit. Access to direct customer care would be much appreciated. Please can I be emailed a prompt response and course of action.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26707713, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 3 years ago

“I was satisfied with the services rendered by the Company. The time of delivery and package was spot on. I continue to shop and also recommend you to anyone”

Helpful Report

Posted 3 years ago

“4 items delivered quickly. All seem of good quality and 2 are perfectly fitting. 2 are a bit on the small side. Quickly offered cash back on both of these and due to cost of return, I accepted and gave both to a charity shop. Good experience IMO.”

Helpful Report

Posted 3 years ago

“So far everything I've received from Light in the Box has been of great quality. It serves you to check the size description on each item as different makes and styles vary in measurements, but the size ref on each item is usually pretty accurate. I love to browse and then wail my favorites from the basket. I wale either because it's a great sale price or a must-have but always because it's something I love. So many different types of items to look at. I am not a person who likes store shopping but love this online store and having it delivered directly to my door. Be careful though the postage is heavy, make sure you allow for it in your budget.”

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Posted 3 years ago

“Good variety of items available. First order went perfectly, placing order was easy with delivery well before latest expected date. Will be placing another order soon”

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Posted 3 years ago

“I am NOT impressed at all with customer services, they dont want to resolve returns, just offer discount off next purchase BUT unsatisfied customers like me will not order again something simple like send a replacement that would fit is too difficult to resolve quality of goods is great, but I wont be ordering again Jeff Pitt”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26707688, Would you please login you litb account and reply when you are free? Sincerely Customer Service.

Posted 3 years ago

“Your dresses are very good but need more room in the bust area.”

Helpful Report

Posted 3 years ago

“So far, I am new to Lighinthebox, however, the first purchase i made was as expected, as the picture shows. So no complaints. I am a firm believer in you get what you pay for, and the skirt was a good price and the quality was good for the price I paid. I was not disappointed with my purchase. I have ordered the same item in a different colour and a longer length. It took a while to arrive, but when i rechecked where it was coming from, i understood the delay. Advise, if you are in a hurry, check where coming from first.”

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Posted 3 years ago

“Quick delivery decent quality”

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Posted 3 years ago

“Very pleased with purchase”

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Posted 3 years ago

“I have ordered several dresses and think they are of good quality, good value, I particularly like that your service is efficient and I dont have to wait too long. I shall ordered some more. Ellen”

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Posted 3 years ago

“I only gave you 3 stars because I had ordered 2 items the same size. One was perfect but the other was much smaller. I contacted you and am still waiting for instructions as to how I return the small one.”

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Posted 3 years ago

“The quality of the polo shirts I bought was exceptional”

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Posted 3 years ago

“The customer service is fantastic and the products are of great quality. I shall keep using them”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews