LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“I have requested details on how to return 2 of the dresses I ordered and have as yet had no response so I am not very impressed with your service. The dress I am keeping is fine.”

Helpful Report

Posted 4 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862528, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 4 years ago

“My recent purchase have left me with a sad feeling. I was incorrectly sent a wrong size.It's nearly 3weeks now and customer service has not resolved this issue for me.I'm demoralised and feel edgy shopping with you again fearing this is the norm. If this is how innocent customers are treated, they would be hesitant shopping with Lightinthebox. I want an urgent resolution to my complaint. Thanks.”

Helpful Report

Posted 4 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862484, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 4 years ago

“Привет! Да, я оцениваю вас высоко, потому что я хочу заказывать снова и снова, только одна проблема, я не знаю, что я хочу! потому что все очень красиво! Спасибо”

Helpful Report

Posted 4 years ago

“Have now ordered several items from Light in the box and I have been absolutely thrilled with each and every one Highly recommend them”

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Posted 4 years ago

“The dress I ordered from LightintheBox was quickly despatched and I received it in a few days. The condition was good. I knew it would be too long and having it shortened adds to the cost of the dress. I would love manufacturers to design dresses in a choice of two lengths.”

Helpful Report

Posted 4 years ago

“This company took money & sent no goods. At first they were in contact, following me reporting the issue. Then they simply ignored my emails. There was no phone number to contact them, so it had to be emails.”

Helpful Report

Posted 4 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26862360, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 4 years ago

“Great products great price great company well done 4 out of 5”

Helpful Report

Posted 4 years ago

“Fantastic site to shop on Quick delivery Great prices & very professional service”

LightInTheBox 5 star review on 6th September 2022

Helpful Report

Posted 4 years ago

“Cycling jersey excellent quality, great value for the money”

Helpful Report

Posted 4 years ago

“Flash sale prices fantastic !. Purchased many items ahead of my holiday.Good quality and sizing. Will continue to order from them. Very happy customer.”

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Posted 4 years ago

“One shirt the one with old people on it is fine it fits and is definitely an XL The other shirt with I apologize on it is about a medium and doesn't fit at all despite having XL on the label it is two sizes smaller than the other shirt. Very disappointing when ordering online you hope that the sizes are going to be right! 1”

Helpful Report

Posted 4 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26861991, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 4 years ago

“The whole experience has been easy to follow. This is my 3rd purchase from the company. My last one had a hiccup where a product didn't arrive but Lightinthebox dealt with that and simply sent a replacement. This can happen with any home delivery site so I wasn't particularly worried. I was impressed with how they dealt with the issue, there was no fuss and always answered my emails in good time. The products are excellent quality and great value for money. All of this combined is why I am a returning customer. I would recommend LightInTheBox to anyone, It's good, old-fashioned great customer service.”

Helpful Report

Posted 4 years ago

“Light in the box is brilliant,bit of a wait for goods but can’t complain at their prices.”

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Posted 4 years ago

“Love lighting the box there stuff is spot on and bright and moden”

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Posted 4 years ago

“The swimming costume I bought was nice but was hopeless for me - too low in the bust and too cut away in the leg . I hadn’t realised it was shipping from china - I should have looked more carefully before buying . So when I tried to return the postage cost almost as much as the costume so no point in returning - so sadly I have wasted my money and costume it will go to charity shop”

Helpful Report

Posted 4 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26861933, Would you please login you litb account and reply when you are free? Sincerely Customer Service

Posted 4 years ago

“I was wary of buying from this website but boy was I wrong. Lovely products, great quality and as described”

Helpful Report

Posted 4 years ago

“Excellent service. User friendly website and tracking system that is useful. Also the size guides are accurate and of sufficient detail.”

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Posted 4 years ago

“Thank you for the swimsuit that I recently bought in your store, it is very cool and I feel great in it”

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Posted 4 years ago

“dance trainers were great have worn them 3 times so far, very easy on the feet”

Helpful Report

Posted 4 years ago

“Sizes are kind of small. Get a larger one than you need or if 2xl or larger 2 sizes and you are good to go. Excellent service good quality for the price.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews