LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,291 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I received the wrong dress and it is impossible to exchange it for the right one without having to send it back to China at great expense and will probably hear that it never got there anyway.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. First, could you do me a favor to take a photo of the dress and barcode so that we can target to the problem and solve it as soon as possible. Look forward to your reply. Have a nice day. You can also reply me in the ticket 26812483. Sincerely Chloe Customer Service.

Posted 3 years ago

“Quick delivery and nice material”

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Posted 3 years ago

“I have made loads of purchases fron lightinthebox every item i have recieved has been just what i expected and not a dissapointment,i will carry on useing lightinthebox in the future.”

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Posted 3 years ago

“New customer here but very pleased with my purchases. Quality of items extremely good. Will definitely buy more from LightinTheBox.”

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Posted 3 years ago

“Very pleased with dress ordered, waiting on another three.”

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Posted 3 years ago

“The items arrived after a while. The clothes are lovely and I love them. But the prices are odd. They charge you £20.00 and then immediately reduce it.”

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Posted 3 years ago

“Great delivery time, good product and value for money. Good size guide and fit. I order from here regularly and will continue to do so.”

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Posted 3 years ago

“I was looking for a light weight cotton shirt and finally I found exactly what I needed. Great quality and price and they look great . Delivery was good considering I am based in UK”

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Posted 3 years ago

“Good prices and delivery times. Nice range of products”

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Posted 3 years ago

“Good selection of dresses. Sizing sometimes hit and miss. Customer service good”

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Posted 3 years ago

“I have already written a review for this item but I will say again that I was very pleased with my dress. It fitted perfectly and the material will not easily crease. I hope to buy another in a different colour.”

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Posted 3 years ago

“Placed 1 order and delighted with quality and delivery. Have now placed second order for several items and if service is same will place further orders in future.”

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Posted 3 years ago

“Recently purchased a shirt from the company. It’s important to pay attention to size chart! Great product but delivery a little slow”

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Posted 3 years ago

“I have never had any problems with shopping with LightInTheBox. From quality products to efficiency of delivery and customer service.”

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Posted 3 years ago

“great designs and material and fit really well shipping however takes a long time to the uk”

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Posted 3 years ago

“Excellent quality shirt that I purchased recently, One received very quickly, second shirt is on its way. Great value for money and a perfect fit.”

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Posted 3 years ago

“Good service, quality and true to size would recommend”

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Posted 3 years ago

“Lovely Colours Easy used Fast Delivery”

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Posted 3 years ago

“My wife and son are very happy with the items purchased”

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Posted 3 years ago

“Brilliant site to find clothes you would not see anywhere else. Affordable prices and value for money. Really quick delivery”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,291 reviews