LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Fast delivery and product exactly as detailed”

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Posted 3 years ago

“Delighted with the whole process of using LightinTheBox. The ordering was easy, the delivery came when they said it would and my dress is beautiful! What more can one ask for?”

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Posted 3 years ago

“Absolutely happy with everything”

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Posted 3 years ago

“Nice fit to size”

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Posted 3 years ago

“Super ok. Great website”

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Posted 3 years ago

“Pretty sure I have already reviewed this. Disappointingly small and nothing like the illustration photos. Mine only show light at the tips of the optical fibres. Won’t buy them again”

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Posted 3 years ago

“Been a pleasure so far in making purchases from this site,,”

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Posted 3 years ago

“I like buying off hear as they sell everything and things come wgen they say they will.”

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Posted 3 years ago

“I have bought numerous items on this site, everything i mean everything, it is as you see on the pictures.”

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Posted 3 years ago

“I purchased a dress and found it to be the correct size and fit. So pleased with this garment I have sent for another one and can't wait till it arrives. Very pleased with this site, glad I found it, will be a customer from now on. Thank you”

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Posted 3 years ago

“Good quality polo's with a good range of colours excellent value”

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Posted 3 years ago

“Ordered two golf shirts. Extremely pleased with the quality and also the fast delivery”

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Posted 3 years ago

“The swimsuit fitted well. The colour was nice and vibrant which I liked.”

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Posted 3 years ago

“Excellent Just shipping costs why I don't buy more unfortunately”

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Posted 3 years ago

“Your returns process is abysmal and your page scares people with the cost of the return. I couldn’t even get the returns form to load after many many attempts, will not be using this service ever again.”

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Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, could you do me a small favor, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Customer Service

Posted 3 years ago

“Bought a swimming costume. Arrived a week later. Fit perfectly. Love it. Showed husband and asked if I looked like a mermaid. ? No more like an Orka he said .(a whale,) The costume is black with white side panels!!!!! He's in the spare room to sleep now!!!!!!!”

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Posted 3 years ago

“Excellent. The clothes were lovely, nicely made and good fit (check size guide!). Quick delivery and great after sales service!”

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Posted 3 years ago

“Delivery took a while otherwise everything ok good value and received in good condition”

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Posted 3 years ago

“This is the best site I’ve used. Delivery is very quick aswell👍👍👍”

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Posted 3 years ago

“Very happy so far with everything I have bought. Fits well looks good. Arrived on day stated.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews