LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,286 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,286 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package was split in two by the company. I am waiting for the second delivery one and the first one took a month and a half to arrive. I made a review and a complaint about the situation. The company replied very quick telling me that they are dealing with the situation and offered a generous refund for all the inconveniences. I am glad that customer service is taking care and answering the reviews. Hopefully everything goes as promised and of course, if I really receive what I have been told, I would remain as client. I of course would advise the company a more transparent tracking system and a more accurate calculation for the delivery times, which would save many inconveniences.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22824530 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 5 years ago

“I am delighted with the quality of my purchases from LightInTheBox and the prompt manner in which they were delivered to me.”

LightInTheBox 5 star review on 5th February 2021

Helpful Report

Posted 5 years ago

“Very on trend ,Just one small problem . Deliveries a little slow.”

Helpful Report

Posted 5 years ago

“excellent service”

Helpful Report

Posted 5 years ago

“Good quality products timely delivery”

Helpful Report

Posted 5 years ago

“I am happy to shopping in lighthin the box i got it on time and I like my clothes and I would like to do more shopping in lightinthebox thank you”

Helpful Report

Posted 5 years ago

“Their items are very good quality just be prepared for long delivery times”

Helpful Report

Posted 5 years ago

“Ordered two jackets; one was excellent and up to my expectation. The other one is not as per my expectation and also slightly smaller. The customer service is fine. Keshav”

Helpful Report

Posted 5 years ago

“I have ordered several things throughout the last few years, things have always come quickly and been good value. I ordered cushion covers last week, they are good quality however I do not think that the four covers go together. My daughter, however loves them. I will certainly be ordering from them again”

Helpful Report

Posted 5 years ago

“Great product at a great price, only downside connectors very temperamental & need tapping together.”

Helpful Report

Posted 5 years ago

“Great products at great prices. Delivered to your door. What's not to like.”

Helpful Report

Posted 5 years ago

“I was very sceptical about ordering from lightinthebox but it was very easy to order and I paid with PayPal which gave me additional security. I waited for my order to arrive and it did. My order arrived within 9 days of being told it was dispatched, which was only 14 days in total from ordering. The clothes that I ordered are of good quality and well made. The material was not what I was expecting but still good quality and nice to wear. I would recommend buying from this site.”

Helpful Report

Posted 5 years ago

“Product arrived , good quality , informed by email very well at each stage of the business transaction , from payment to delivery. Good value too , will shop again with Light in the Box.”

Helpful Report

Posted 5 years ago

“Great value, perfect fit and prompt delivery.”

Helpful Report

Posted 5 years ago

“Took around three weeks for two hoodies to arrive which then did not fit me. I have asked SIX TIMES for an address to return the items and receive a refund, which they clearly do not want to provide. My messages are either ignored or they provide other ridiculous options that are better for them, such as giving the items away and purchasing them again with a 20% discount. Ludicrous. Awful customer service and I am now £70 out of pocket. Will never use again. Update - I have now been provided a full refund including shipping costs so am satisfied either the resolution.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the order doesn’t meet your satisfaction. We'd like to help you return it back, as you requested. Actually, it was found our another representative had offered you Return Instructions and Return Address in the previous Ticket 22763564 on Feb. 5th. Did you receive all the details? If so, you may follow up the instructions and then return the order back at your earlier convenience. I also had conducted new Ticket ID =22824482 in our ticket center to follow up your case. If you are still not sure how to return the order or have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact me again via this Ticket. I will try the best to help you. Thank you for your cooperation.

Posted 5 years ago

“Very good for me”

Helpful Report

Posted 5 years ago

“A good company to do business with .....good quality products at a very reasonable price ...ordering is very easy and the choice of items offered for sale is amazing”

Helpful Report

Posted 5 years ago

“Website is great to navigate. Order process and payment was quick. I did have a few minor problems being able to track my package from point of order. Delivery was quick and the Cycle Jacket is great quality. Thanks you LightInTheBox. Steve”

Helpful Report

Posted 5 years ago

“Bought a cycling waterproof top. Came within a week as stated. Is warm and waterproof. I’m a L in a UK size but bought a 3XL which fits perfectly so just adjust your sizing accordingly when buying.”

Helpful Report

Posted 5 years ago

“From first ordering item and very useful app to track and any problem customer service are easy to contact”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,286 reviews