LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Lovely cushion covers and beautiful colours, reasonably priced and quick delivery.”

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Posted 5 years ago

“Vast range of products on offer. Good responses from customer service if need to contact them. Items do take considerable time to arrive on occasions.”

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Posted 5 years ago

“Very nice quality and fit!”

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Posted 5 years ago

“Marvelous range of products, brilliant customer service. You always feel valued as a customer.”

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Posted 5 years ago

“Excellent my wife loves her new hoodie thankyou”

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Posted 5 years ago

“Wporzadku zadowolony jestem”

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Posted 5 years ago

“Great service, very fast delivery especially as the goods come from China.”

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Posted 5 years ago

“A good price and the product is just as described. The delivery was tracked so I knew when I would be receiving my purchase.”

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Posted 5 years ago

“Really pleased with my partner's boots and they came on the day they said they would. They are great quality and exactly as pictured if not better.”

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Posted 5 years ago

“What the hell did this company send.nothing like the image. Can't even get in touch it's a con.better stuff from a car boot. Do not buy from light in the box.”

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Posted 5 years ago

“DO NOT DO NOT DO NOT ORDER FROM THIS… DO NOT DO NOT DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!! EASIER AND LESS STRESSFUL TO THROW YOUR MONEY AWAY! AWFUL CUSTOMER SERVICE, CONSTANTLY HAVING TO REPEAT MYSELF IN EMAILS, THEY WILL NOT PAY FOR RETURN POSTAGE ON FAULTY INCORRECTLY SIZED GOODS AND REFUSE TO DEAL WITH DISPUTE THROUGH PAYPAL - SHOCKING BUSINESS METHODS - ITEM POSTED IN UK. EXPECT CUSTOMER TO POST BACK TO CHINA - Do not be fooled by the replies this company had added to previous customer comment! Sadly I did not search for reviews before I purchased from them! I have plenty of words I could use to describe this company but that would get my review removed and I want everyone to know that this is a terrible internet company”

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Posted 5 years ago

“DO NOT USE. Shocking. Ordered a leather jacket . £40 and £5 for postage which made me think this was being sent from within the Uk. Arrived and wasn’t nearly as good looking as the image on the website so I asked to send it back. They ignored me for a while suggesting I should keep it or give it away as a gift ! Eventually when they gave me the returns address I realised it was in China and the post offices cheapest price was £20. Decided not to bother and will donate the Jacket to charity ! Please do NOT use this company. Worst customer service I’ve ever experienced.”

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Posted 5 years ago

“Good quality and delivery service will definitely be using again for further perchases”

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Posted 5 years ago

“Have had 2 items now and both have been very good extremely pleased delivery a bit longer than expected but came in the end”

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Posted 5 years ago

“Hi. I am so very satisfied with each and every product my husband and I have purchased since last year. I have even introduced 2 of my adult children to this shopping site. Also customer support is quite good too. I highly recommend this shopping site.”

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Posted 5 years ago

“Very good looking and nice to wear.”

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Posted 5 years ago

“Great products great prices much better than wish”

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Posted 5 years ago

“I've already written a positive review. Everything fine and good value for the small item (30cm male/female USB extension lead). Delivery time was six or seven weeks - much longer than anticipated. I'd given up on receiving it.”

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Posted 5 years ago

“Absolutely fantastic company and such a wide variety of items to purchase and very quick postage and support customer service.”

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Posted 5 years ago

“Well made, great colours and funky clothing. Love it, who bought more!”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews