LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Amazing range of items, great value. For UK sizes, clothes come up a bit small - I'm a UK medium but the large sizes fit better. Medium is very snug. Great for cheap cycling gear; good quality and has lasted well.”

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Posted 5 years ago

“I ordered 3 projectors! They are amazing & work so well! They come already charged too which is great! You get a portable charger with them! The quality is SO good! Delivery wasn’t bad either, 2 weeks to Ireland which was less than I expected! Thank you!”

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Posted 5 years ago

“Good Service, Takes a bit too long to arrive to me, but everything else is great.”

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Posted 5 years ago

“Great site to use with so many products to choose from. Very fast customer service response which every customer wants. Would highly recommend.”

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Posted 5 years ago

“The product is very Good Excellent very happy with it, but the delivery takes a long time...”

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Posted 5 years ago

“Great site quick delivery second time buyer”

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Posted 5 years ago

“Got what I ordered and arrived promptly would and will use again and will recommend to some other peeps”

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Posted 5 years ago

“I found my products to be exactly as described, good quality and try sizing. I was kept informed about shipping and mainland UK delivery. Definitely will use them again and highly recommend.”

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Posted 5 years ago

“Love these products. Good service”

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Posted 5 years ago

“The customer service is very good they gave me great choices when I needed to return a item, but they did get back to me a little slower than I thought they would but they must have been busy due to Covid”

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Posted 5 years ago

“Great products as always, good communication!”

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Posted 5 years ago

“Quality products and great prices. App is great and easy to use. Also lots of rewards and points available to earn through purchases wich can be used as discounts.”

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Posted 5 years ago

“Good quality T shirts true sizes for the larger person 👌”

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Posted 5 years ago

“Great prices reasonable delivery time approximately 2 weeks from order”

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Posted 5 years ago

“Absolute rubbish. Clothes are nothing like in the pictures. Very poor quality material. Buyer beware. I haven’t even gone back for a refund due to having to post everything back to China and paying for the postage. I will never order again from this website. Wouldn’t of even given it 1 star but had to to leave the review.”

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Posted 5 years ago

“Poor product. Poor return policy.”

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Posted 5 years ago

“Alert! Alert! Avoid this company with a large, gigantic bargepole. Their customer service is appallingly poor, I would say non existent. When returning items you pay more in postage than the purchase item even if you opt for the cheapest postage return... ...therefore it's not worth returning. I really wanted to rate this as -0.... but there wasn't the option. I certainly wished that I had read the reviews prior to ordering. Stay clear !!!! You've been warned!!!”

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Posted 5 years ago

“I need to return the two men's hooded winter thick coats as they are too small. ODER NUMBER 2012311442486596. I had reviewed the size chart and ordered the two coats in the large size but they are extremely too small. I cannot find where to show the items received on this site. I am also very skeptical to reorder in one of the larger sizes as the chart provided does not seem to reflect the correct bust size. I measured my chest at 41" however the coats say large and fit as a small or a child's large, not a man size. I really like the style of the coats, but again I really don't know which size would really fit me and I do not want to choose a larger size and find that they are either still too small or maybe even too big. Please send me the return form. and the address I need to ship the coats back to. They told me to keep the coats and find someone to give them to vs send back as sending to China is cost prohibitive. I CANNOT BELIEVE THIS. CHEATED AND RIPPED OFFDONALD”

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Posted 5 years ago

“DO NOT USE THIS COMPANY, THEY ARE TERRIBLE. I ORDERED HIKING TROUSERS 9TH FEB AND PAID £5 CARRIAGE. SAID 3-5 DAYS TO ARRIVE, I STILL HAVEN'T RECEIVED MY ORDER. THEY ARE BASED IN CHINA WHICH EXPLAINS EVERYTHING...SCAMMERS. I DO NOT WANT TO ASK FOR A REFUND INCASE I DON'T RECIEVE MY MONEY OR TROUSERS SO I'M STILL WAITING. ALSO, FAKE 5 STAR REVIEWS ON HERE, DON'T BOTHER THEY ARE AWFUL AND I WISH I HAD READ THE REVIEWS BEFORE ORDERING. USELESS SCAMMING COMPANY”

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Posted 5 years ago

“Ridiculous shipping time. Or better to say "processing time " as the call it. It said 4 to 9 days shipping. 2 weeks later it was still "processing " and when I wrote to them they were like, hey it says (somewhere, I didn't see) that processing time can be such and such. Even if it did say it this a joke. Why do they think it's a. to mislead ppl like this b. ok to process things for 3 weeks. Huge disappointment. I ad to cancel because by the ime it would have arrived I wouldn't need it anymore”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews