LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There aren't words to describe how i feel about this company but SCAM, USELESS, DISGUSTING & THIEVES spring to mind. Ordered a cosplay wig for my grandaughter's birthday a month in advance and seeing the site as well set out with fast delivery times I *stupidly* ordered it from LightInTheBox. Oh how I wish I hadn't. Payment was taken. No parcel. Queried this via email. Got a response saying it would be tracked. They also gave me a tracking number for Royal Mail. Apparently, My name, address and phone number were all wrong so they couldn't deliver it. (How can anyone get ALL those details wrong?) I asked for a refund. NO refund was going to be made due the parcel being abandoned as there was no correct detail given and in their returns T&C the dont have to refund for this reason. SO they take my payment. Someone on their shipment warehouse labelled the package incorrectly and now its my fault. This is a SCAM company. No reputable company would do this. I had to give a one star rating but i give this -1000 star rating. Please save your money AND DO NOT BUY FROM LIGHTINTHEBOX!!!”

Helpful Report

Posted 5 years ago

“Purchased 3 men's shirts on Nov 4, 2020 for $51.33 and received on Nov 17. Items were poorly made and not acceptable. Opened a Return Ticket on Nov 18 and shipped back goods on Nov 20 via USPS to China factory per instructions at my expense for $27.75. Continued on-going follow up for refund. Submitted claims to Paypal and Amex since LightintheBox never responded. Finally On Mar 5, 2021 received email reply from vendor that refund would be issued. On Mar 11 a total of $40.07 was refunded to my Paypal account. $40.07 - $51.33 - $27.75 = $39.01 loss. Vendor reduced refund for their initial S&H and insurance fee. What a terrible seller! I will try to post my negative comments everywhere possible.”

LightInTheBox 1 star review on 12th March 2021

Helpful Report

Posted 5 years ago

“This company needs to be banned Cannot be contacted for refund They took money off my account but did not deliver the dress.”

Helpful Report

Posted 5 years ago

“Goods arrived after a delay in despatch. The suit appears to be of good quality and very good value for money. It fits well, the sizing being as described. Will buy again.”

Helpful Report

Posted 5 years ago

“Extremely poor customer service.”

Helpful Report

Posted 5 years ago

“Ordered £40 worth of stuff and a month after it was meant to arrive it still hasn't. Customer service is an absolute joke, just computer replying not talking to a person. They offered me a refund but I would have to pay more to them and then they would refund me to extra back ( so I would give them money then they would give the same money back). They are a con and a joke”

Helpful Report

Posted 5 years ago

“My jacket should have shipped a week ago. its still pending but payment taken A check of reviews show about 10 in the last month of non arrival, rubbish quality and poor service. warning dont order”

Helpful Report

Posted 5 years ago

“loving the key board that i ordered, the service was brilliant replied with good information. i would recommend for friends.”

Helpful Report

Posted 5 years ago

“The service and range of goods available is excellent. The delivery times are as advertised and prompt. I would recommend this site to all my friends.”

Helpful Report

Posted 5 years ago

“After only one purchase, LightInTheBox appear to be a company you can trust. I ordered True Wireless Earphones from them. The quality is great, the battery charge lasts ages and they were not expensive. Yes, they took about 10 days to arrive, but they were sent from China. Most of all was the communication, they give you regular updates and if you download the APP, you can collect points to exchange for cash towards your next purchase. Absolutely Delighted”

Helpful Report

Posted 5 years ago

“Very impressed by this site and my purchase.”

Helpful Report

Posted 5 years ago

“My order never shipped. lightbox took payment off me nearly 2 months ago and has never posted my order and it's now passed the shipment due date. The customer service is awful and I would recommend NEVER buying from here unless you want to be scammed out of your money. TERRIBLE experience, use any other shop than lightbox, as the service is completely unreliable and unprofessional and you'll be left waiting for weeks and weeks- I'm still waiting for my order with no update as to why it's late. To me it was a lot of money but lightinthebox don't seem to be concerned about processing orders as much as they are about taking your money and then doing nothing to send you your order. Be very careful ordering from here. I buy online all the time off similar websites and never have had such a bad experience. Dodgy selling website. Would not use again and would recommend going somewhere else if you want your order to ever turn up.”

Helpful Report

Posted 5 years ago

“good shopping experience with discounts and also quality products”

Helpful Report

Posted 5 years ago

“I have now asked you to unsubscribe me three or four times. Get on with it. I will not even consider buying anything more from LightinTheBox until these promos stop.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. if you need to unsubscribe: here is the link 1) for lightinthebox, please go " https://gw.lightinthebox.com/index.php?main_page=email_subscriptions&prm=1.29.156.0" 2)for miniinthebox.com pelase go" https://www.miniinthebox.com/index.php?main_page=email_subscriptions&prm=2.17.156.0" Please note: it may take up to 48 hours for these changes to be applied. We appreciate your patience while we update your preferences.

Posted 5 years ago

“ordered a phone case for my partner and this was perfect with enough card slots and a magnetic back, quick delivery too, would recommend and will use again.”

Helpful Report

Posted 5 years ago

“The designs are delightful! But... The guide to sizes is insufficient S M L need measurements too - I bought 3 items in Medium: One is spacious, one is a good fit One is skin tight and not wearable for me, being 6 inches less wide!”

Helpful Report

Posted 5 years ago

“Absolutely beautiful items.”

Helpful Report

Posted 5 years ago

“I am very impressed with the range of outdoor clothing, especially waterproof winter walking trousers which I have purchased. They arrived in good time, considering the distance/shipping. I am really pleased with them, great quality, warm & comfortable and have ordered some summer walking trousers which are on there way!”

Helpful Report

Posted 5 years ago

“I love browsing through LightInTheBox. Some of the products are really good quality at really low prices. Shipping is explained and items usually arrive within the specified timeframe. However, I do not understand the points & rewards system. It seems you can only claim one irrespective of the order value. I'll keep using & see how it goes. Overall, good site & would recommend to friends.”

Helpful Report

Posted 5 years ago

“Customer service gets back to you quickly and the site has a good range of products, I would recommend double checking sizings though as some are difficult to understand (most of the sizing is not uk or us as product are manufactured in China)”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews