LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“This is the fourth time I've ordered from Light in the Box. Their shirts are so light and comfortable especially when you're out in the sun I live in the desert so it really helps to Wick away the sweat. Their sizing are a little different always order one size little bit larger than what you normally wear”

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Posted 5 years ago

“This site is really very amazing for doing online shopping. My experience with Lightinthebox is very good. I order many things from this site and I got my product on-time with the amazing quality. Recently I order a Shirt for myself. The Shirt is very good in looking and the quality of product is also very good as always. I also want to recommend this site to everyone to shop online from here.”

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Posted 5 years ago

“I must say my experience with Lightinthebox is very good. I order many things from this site and I got my product on-time with the amazing quality. ... After using a couple other sites that have less expensive items but pay in shipping. Light in The Box has by far been the best.”

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Posted 5 years ago

“thats really nice and ind informative lightinbox i like that.”

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Posted 5 years ago

“this is really awesome and good”

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Posted 5 years ago

“Ordered in Sept 2020 -still have not received goods. Sent round and round on their website. Cannot complain. They have not refunded. They are thieves and liars”

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Posted 5 years ago

“A rubbish con firm, I ordered (men's fleece thick pullover winter jackets hooded) Size ordered 3XL, 53 inch, they sent 3XL LABELED Product, when measured 44 inch product. Very poor response sending me around the houses. Just sent pictures and measurements, but reading other reviews I will be told to give them away as it's not worth the cost of returning (at my expensive) the item. The biggest shame is, the actual product is nice and may fit a small Chinese man, you've been warned”

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Posted 5 years ago

“Do not buy from here - they are based in CHINA! I simply wanted to exchange or have a refund for the leggings I bought but instead they advised me to give them to my friends of family (!!?) as they do not pay for return postage. As they are based in CHINA they said it's not worth the cost of return posting as it costs as much as the refund itself, so basically I wouldn't get any money back! I've never experienced this from any other company. The leggings arent even that great!!”

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Posted 5 years ago

“Absolute rubbish..took an age to arrive. Garment, cat breaking through, top. In ad the top looks quite substantial but in reality its thin cheap material. So very expensive for what it is. Extremely disappointed. Avoid like the plague.”

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Posted 5 years ago

“Was in the process had a cut full of stuff just about to download the app but decided to read the reviews first I read 12 reviews only one of them was good all the rest were horrible pertaining to customer service and shipping and then refunds the answer to everything was a pretty typed same message thing they tell everybody so glad I did not hit the install button but I've spoken to a relative of mine cuz some of the most of the items are absolutely adorable and just going to get somebody closer to home dependable get those items and below this company out of the water working on it”

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Posted 5 years ago

“Shocking quality in dresses spent over 50 euros sorry I didn't give the money to charity. Could hardly give the dresses to charity shop so bad. Never buy from this site sorry I didn't read reviews first!”

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Posted 5 years ago

“communication with updates is off. other than that it’s a good app.”

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Posted 5 years ago

“There aren't words to describe how i feel about this company but SCAM, USELESS, DISGUSTING & THIEVES spring to mind. Ordered a cosplay wig for my grandaughter's birthday a month in advance and seeing the site as well set out with fast delivery times I *stupidly* ordered it from LightInTheBox. Oh how I wish I hadn't. Payment was taken. No parcel. Queried this via email. Got a response saying it would be tracked. They also gave me a tracking number for Royal Mail. Apparently, My name, address and phone number were all wrong so they couldn't deliver it. (How can anyone get ALL those details wrong?) I asked for a refund. NO refund was going to be made due the parcel being abandoned as there was no correct detail given and in their returns T&C the dont have to refund for this reason. SO they take my payment. Someone on their shipment warehouse labelled the package incorrectly and now its my fault. This is a SCAM company. No reputable company would do this. I had to give a one star rating but i give this -1000 star rating. Please save your money AND DO NOT BUY FROM LIGHTINTHEBOX!!!”

Helpful Report

Posted 5 years ago

“Purchased 3 men's shirts on Nov 4, 2020 for $51.33 and received on Nov 17. Items were poorly made and not acceptable. Opened a Return Ticket on Nov 18 and shipped back goods on Nov 20 via USPS to China factory per instructions at my expense for $27.75. Continued on-going follow up for refund. Submitted claims to Paypal and Amex since LightintheBox never responded. Finally On Mar 5, 2021 received email reply from vendor that refund would be issued. On Mar 11 a total of $40.07 was refunded to my Paypal account. $40.07 - $51.33 - $27.75 = $39.01 loss. Vendor reduced refund for their initial S&H and insurance fee. What a terrible seller! I will try to post my negative comments everywhere possible.”

LightInTheBox 1 star review on 12th March 2021

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Posted 5 years ago

“This company needs to be banned Cannot be contacted for refund They took money off my account but did not deliver the dress.”

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Posted 5 years ago

“Goods arrived after a delay in despatch. The suit appears to be of good quality and very good value for money. It fits well, the sizing being as described. Will buy again.”

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Posted 5 years ago

“Extremely poor customer service.”

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Posted 5 years ago

“Ordered £40 worth of stuff and a month after it was meant to arrive it still hasn't. Customer service is an absolute joke, just computer replying not talking to a person. They offered me a refund but I would have to pay more to them and then they would refund me to extra back ( so I would give them money then they would give the same money back). They are a con and a joke”

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Posted 5 years ago

“My jacket should have shipped a week ago. its still pending but payment taken A check of reviews show about 10 in the last month of non arrival, rubbish quality and poor service. warning dont order”

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Posted 5 years ago

“loving the key board that i ordered, the service was brilliant replied with good information. i would recommend for friends.”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews