LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Best online shopping company I also purchased from this company recommend everyone to purchase from. This company”

Helpful Report

Posted 5 years ago

“The products were great quality stuff. It was in a cheap price also. I would recommend to this to my friends because of the quality stuff. The sellers were also very friendly. Overall my shopping experience here was so good.”

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Posted 5 years ago

“"Wow this online shopnig is the most beautiful..This is a decent transportation stage.. much thanks to you such a huge amount for share this conveyance shoping platfrom.It's a generally excellent shopping application. I didn't see 100% precise application like this. I thank to the maker."”

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Posted 5 years ago

“The items are a great style but the quality and sizes are not as good as the style. Their customer service isn't much help either. I am a UK size L and thought as I'm buying from overseas and the returns will not be easy, so I'll order an XL. I could always shrink it a bit in the wash if needed! They still turned up too small. The items look good, they are cheap and cheerful and are Chinese sizes which means they come up a lot smaller than US or UK sizes. I have given them away in the end and my friend found all the labels are Chinese so are not sure what material they are to wash them correctly. Being online clothing, their returns should be a lot better than they are. It's the poorest service I've come across for online clothing. this is amazing service thankyou so much.”

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Posted 5 years ago

“This is one of the best online shopping companies all the products are very good with reasonable price. They delivered the product on time and all the staff is very professional and helpful while speaking over the phone.”

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Posted 5 years ago

“We are an international shipping online shopping company. you can talk about some negative and some positive make it looks real.”

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Posted 5 years ago

“This shopping company is so Honest and sells very good product . This online shopping company is one of the best online shopping company in the world . I recommended .”

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Posted 5 years ago

“Wow wow ♥️♥️♥️”

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Posted 5 years ago

“This is the fourth time I've ordered from Light in the Box. Their shirts are so light and comfortable especially when you're out in the sun I live in the desert so it really helps to Wick away the sweat. Their sizing are a little different always order one size little bit larger than what you normally wear”

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Posted 5 years ago

“This site is really very amazing for doing online shopping. My experience with Lightinthebox is very good. I order many things from this site and I got my product on-time with the amazing quality. Recently I order a Shirt for myself. The Shirt is very good in looking and the quality of product is also very good as always. I also want to recommend this site to everyone to shop online from here.”

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Posted 5 years ago

“I must say my experience with Lightinthebox is very good. I order many things from this site and I got my product on-time with the amazing quality. ... After using a couple other sites that have less expensive items but pay in shipping. Light in The Box has by far been the best.”

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Posted 5 years ago

“thats really nice and ind informative lightinbox i like that.”

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Posted 5 years ago

“this is really awesome and good”

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Posted 5 years ago

“Ordered in Sept 2020 -still have not received goods. Sent round and round on their website. Cannot complain. They have not refunded. They are thieves and liars”

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Posted 5 years ago

“A rubbish con firm, I ordered (men's fleece thick pullover winter jackets hooded) Size ordered 3XL, 53 inch, they sent 3XL LABELED Product, when measured 44 inch product. Very poor response sending me around the houses. Just sent pictures and measurements, but reading other reviews I will be told to give them away as it's not worth the cost of returning (at my expensive) the item. The biggest shame is, the actual product is nice and may fit a small Chinese man, you've been warned”

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Posted 5 years ago

“Do not buy from here - they are based in CHINA! I simply wanted to exchange or have a refund for the leggings I bought but instead they advised me to give them to my friends of family (!!?) as they do not pay for return postage. As they are based in CHINA they said it's not worth the cost of return posting as it costs as much as the refund itself, so basically I wouldn't get any money back! I've never experienced this from any other company. The leggings arent even that great!!”

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Posted 5 years ago

“Absolute rubbish..took an age to arrive. Garment, cat breaking through, top. In ad the top looks quite substantial but in reality its thin cheap material. So very expensive for what it is. Extremely disappointed. Avoid like the plague.”

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Posted 5 years ago

“Was in the process had a cut full of stuff just about to download the app but decided to read the reviews first I read 12 reviews only one of them was good all the rest were horrible pertaining to customer service and shipping and then refunds the answer to everything was a pretty typed same message thing they tell everybody so glad I did not hit the install button but I've spoken to a relative of mine cuz some of the most of the items are absolutely adorable and just going to get somebody closer to home dependable get those items and below this company out of the water working on it”

Helpful Report

Posted 5 years ago

“Shocking quality in dresses spent over 50 euros sorry I didn't give the money to charity. Could hardly give the dresses to charity shop so bad. Never buy from this site sorry I didn't read reviews first!”

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Posted 5 years ago

“communication with updates is off. other than that it’s a good app.”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews