LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“I ordered just before Chinese New Year and had a massive delay with delivery but items arrived as expected and very good”

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Posted 5 years ago

“terrible I could not track my order and when Y watch got here it was a scam and didn’t work and when I’ve tried to get back in contact I have been blanked DONT SEND ME EMAILS EVER AGAIN unless your refunding me”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23126522 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“The products are really good & I have ordered items quite a few times. I did have issues trying to do returns but Customer Service cleared that promptly after I sent email. So all in all very happy with my purchases.”

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Posted 5 years ago

“Great products and service. Very quick delivery to the UK for amazing prices. Definitely going to shop again after my first experience.”

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Posted 5 years ago

“I am happy with my shopping from LightTheBox”

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Posted 5 years ago

“Fantastic. Good quality products that arrive on time great customer service would recommend to anyone.”

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Posted 5 years ago

“Poor service slow response avoid”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23115133= in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“This application is great for young people who are growing up”

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Posted 5 years ago

“This website of online shoping is awesome, super,responsible,good stock and secure.I won't tell you about this,they ar fake or real, i don't exactly tell you but i heard it they are not so bad.you can buy from this shop if you want.”

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Posted 5 years ago

“This is a very usefull international shipping online shopping company. It is very help to us.”

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Posted 5 years ago

“These apps are very useful. I really like using this app and it has been very useful. This app is very useful and can run my phone well. All in all, this app is very, very good.”

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Posted 5 years ago

“Very serious company, very good products and shipments are fast, the only thing that I criticize them is the guarantees and refunds take a long time to resolve”

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Posted 5 years ago

“Otima empressa, entrega super rapido”

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Posted 5 years ago

“I use a lot of apps to order Online. I can't say this is great but the goods I received for the price are reasonable. It would be more use if it delivers in time.”

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Posted 5 years ago

“Appreciations for Overall awesome services. One thing i am lil bit back with Lightinthebox.com is Refundings & Sales Return Services. Otherwise, Big Shout Out For Lightinthebox.com.”

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Posted 5 years ago

“Ordered in Sept 2020 and i have received goods whitinn 10 day. I have no complain. They have refund if you have problem.”

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Posted 5 years ago

“Your one stop shop that offers various products for all genders at user friendly prices. The delivery of products is awesome with refund policy where satisfaction is not met.”

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Posted 5 years ago

“Good customer service and fast delivery”

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Posted 5 years ago

“"Fast and happy to deal with I'm happy with the Item and the deal I got from the company. I wanted the best Item that did the start, and the site recommended one that ticked all the boxes. Speaking with the service team helped me get exactly.. so I gave 5 stars”

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Posted 5 years ago

“This is one of the best company but time to delay. It's customer service is better than others. I should recommend to use”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews