LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Painless experience, everything well laid out and explained. You need to watch the size charts before ordering, they are not all the same”

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Posted 5 years ago

“Good product.but took 5 weeks to arrive.good costumer service explained the reason for delay. Happy ending.”

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Posted 5 years ago

“I ordered a number of solar light products for my garden and although they took a little while to arrive, I am pleased with them and they were good value. I thought at first that there was not much communication but then found a number of emails from them keeping me up to date in my junk file. I have since reordered again as the products look great in the garden.”

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Posted 5 years ago

“Excellent service quick delivery and excellent quality and price would recommend excellent.”

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Posted 5 years ago

“I AM VERY HAPPY FOR THE SERVICE THANKS”

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Posted 5 years ago

“Having 'discovered' this company, have made several orders & received items for self or family. Delivery times somewhat lengthy, but reliable. Packing as expected. Items such a T shirts well printed, although extremely thin material; too soon to judge but promising. Hence 4 'brownie' points!”

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Posted 5 years ago

“If I could I would give them no starts do not order from this website I order a two peace gym set and I only received the top and no shorts to match the customer Service is absolutely diabolical and they will keep telling you they get hold of you after 24 hours and then they will message you saying the exact same thing again”

Helpful Report

Posted 5 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23180244 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Good value for money.Nice choice of colours and patterns.But I wish that the package had a bit more choices and sizes.i.e 6/7in the package.I will wait and watch for sometime.and then order another package.”

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Posted 5 years ago

“Cycling trousers arrived within 2 weeks”

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Posted 5 years ago

“Extremely happy with the sofa cover fits perfectly”

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Posted 5 years ago

“Very happy with the service and the quality of the items would use lightinthebox again and recommend them”

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Posted 5 years ago

“It’s a brilliant website fast delivery’s too amazing quality stuff”

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Posted 5 years ago

“The worst company iv ever bought anything from the sizes are wrong and when you try and return anything back it is not possible They will give you a dumb excuse every time so I repeat don’t buy anything from them”

Helpful Report

Posted 5 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23180221 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Really happy with the product and service, will definitely buy from Light in the Box again!”

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Posted 5 years ago

“I accidentally ordered a protector for the iPhone, I told them I had ordered by mistake and I do not remember ordering it, etc., and they returned all my money to me, with no shipping fees. Really thank you so much for the service! Elazar”

Helpful Report

Posted 5 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23180179 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Thanking you for the email confirming full refund, I do really appreciate the service and update Shall certainly use your service again and awaiting the refund”

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Posted 5 years ago

“I never received a confirmation of my order. No tracking number received. I signed into LightInTheBox and it said I didn’t have any orders. I did receive a t-shirt BUT not the one I ordered. It was a cheap wrong size put together with string and a piece of polyester. Why do I keep trusting these Chinese pop-up sites on Facebook. AND why does FACEBOOK allow it.”

LightInTheBox 1 star review on 20th March 2021

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Posted 5 years ago

“I am still waiting for my order to arrive it was suppose to arrive last week. I really hope it comes soon”

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Posted 5 years ago

“My order still not arrived over 1 month later! They told me that my item was out of stock when I ordered it,however nowhere did it state that on their website. They also said there had been a big festival in China at the time of my ordering,and this could delay delivery.They lie to customers about delivery times and dispatch dates! I am getting nowhere regarding getting a refund from them and have now passed it over to the financial ombudsman to get my money back.Do not bother with this company as they lie to customers and make it extremely hard to get a refund!!”

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Posted 5 years ago

“Lightinthebox is not fake. The customer service responds accurately. The delivery time happened to me was too long (3,5 months) due to year end load and the pandemic affect. Though, ALL goods delivered in right order (200€ order, 8 pieces of cycling clothing). The sizing was accurate, no surprise at all. The quality is fair enough, matching the low budget. Sad to say that 2 defects happened to my goods: permanent stains on jersey and a fake chest pocket! However, i recommend the lightinthebox as low budget, fair quality supplier for cycling clothing. ilias georgopoulos, athens, greece”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews