LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“I love my leggings don't lift my bum that much but they're comfy. Grey 1s have a hole in the crotch though. Also bra doesn't support me at all”

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Posted 5 years ago

“Do not buy bad communication 5 weeks later still didn't receive”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Your order was shipped via UK Priority Line-GFS-PH on 2021-03-24 . The tracking number is GV737445951GB. Delivery normally takes business days: 4-6 / calendar days: 5-9. So you shall receive this package by April 2nd. Please kindly be patient in waiting. Please also be advised that your dress is a Made-To-Measure product. It means we did not have this dress in stock. After you placed this order, we asked the supplier to tailor a NEW dress for you. So your order required 10-14 business days (14-20 calendar days) for processing before shipment. This was why your order could not be shipped as soon as it was placed. We appreciate your understanding in advance. I had conducted new Ticket ID =23236008 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again via this ticket. I will try our best to help you resolve any problem. Thank you for your cooperation.

Posted 5 years ago

“**** only 4 star as you need to make sure your sizing is too the uk size as I have ordered 2x polo shirts at xxxl 1 fits great and the other is more like 2 sizes bigger but ordered xxxl the same as first one”

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Posted 5 years ago

“Initially having concerns with buying from China I need not to worry, delivery was 7 days and I must say the quality of the two products exceeded expectations. The items were easily tracked via the website. Would buy again withou hesitation”

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Posted 5 years ago

“Very poor quality clothes. No quality material used in any of the 4 shirts i bought. Wash them they fall to bits. Steer clear of this company and avoid disappointment.”

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Posted 5 years ago

“4 December 2020 ordered 2 lamps and cancelled the next day because we received an e-mail where they told us product might be delayed. we tried to cancel but this was not possible because the products were already "shipped". We are still waiting 29 march 2021. No products and no refund as of yet despite our extensive e-mail contact asking for a refund. Very frustrating.”

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Posted 5 years ago

“Ordered some cushion covers which turned out to be the wrong colour DO YOU THINK I CAN RETURN THEM 😡 Everything I have tried will not let me, will never order again from this site 🤬”

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Posted 5 years ago

“Returns policy is deliberately complicated and expensive. Product was tacky. Do not use!”

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Posted 5 years ago

“Terrible deceitful company. Never ever use them!!”

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Posted 5 years ago

“Very pleased with my purchase and at a very reasonable price. Thanks”

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Posted 5 years ago

“The most despicable company in the world Fake , thieves and liars and dishonest to the core!!!!!! Do not buy from this dangerous company they will never let you return a product and good luck getting a reply Stolen £300 of me and I sent back correctly! Recorded post to the address they gave me Thieves!!!! Fake !!”

LightInTheBox 1 star review on 26th March 2021

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Posted 5 years ago

“I really can't fault the service, having had an issue with one of the first products ordered it was quickly and satisfactorily resolved. Obviously if you buy locally you can easily see, try and return products quickly, but here also everything is in place to make the online service as good as it can be, you just have to wait for delivery. Photos, reviews and descriptions are good, as is the customer service. The estimated delivery dates are realistic and parcel tracking is also available and works.”

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Posted 5 years ago

“Customer service non existent. Made a purchase and was charged but no order exists in their system. No way to get customer service without the non existent order number. Also when I made order the company was supposedly based out of Seattle. Nope. China. By the time I get my order of shorts (off I get my order) it will be winter. Never shipping with this company again. Beware!”

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Posted 5 years ago

“I have brought numerous wigs and I am really pleased with them. I would recommend. Good value for money cheapest wigs ever”

LightInTheBox 5 star review on 24th March 2021

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Posted 5 years ago

“I was charged for an order I did not place on 03-07‐2021. The same amount of my order was ŕeimbursed back to me the next day, 03‐08-2021 doubt you guy's will see this, or if you do, you won't reply oŕ try to rectify this problem! I'm not downloading your app to make an account. This is the 4th time I've tried to contact you. So far no one has responded back to me. I need to know who placed the order and who canceled it.”

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Posted 5 years ago

“I am very happy.! Veri nice and good quality. Thank you sooooo much! 🧡😘❤️💕💗💖💝💞💓😍🤩”

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Posted 5 years ago

“Very poor. Long delays, not helpful in location lost items, not willing to refund. Wouldn’t buy again”

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Posted 5 years ago

Dear customer, This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID 23190835 = in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Excellent service and delighted with my Fitbit Straps.”

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Posted 5 years ago

“The goods I recently ordered arrived in good condition. However, they took a long time to reach me because of an incomplete address. Also, it would be a good idea to know which courier is being used. I was told that it was in the Post Office whereas it was with Fastway Couriers.”

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Posted 5 years ago

“Light in theBox is a good shopping website with a variety of things. I was satisfied with the product that I received and i had somewhat of a good costumer service when i needed help.”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews