LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. The products I bought were exactly what we wanted. It takes a few weeks for delivery but it is worth it.”

Helpful Report

Posted 5 years ago

“Love the site and how I can get lots of bits cheap. Delivery can take AGES with no tracking available. So that can be a bit rubbish but overall it’s good.”

Helpful Report

Posted 5 years ago

“Very good quality and happy with speed I received them”

Helpful Report

Posted 5 years ago

“Good quality goods at great prices”

Helpful Report

Posted 5 years ago

“Quick delivery to Ireland. Very nicely made products. Will buy again.”

LightInTheBox 5 star review on 6th April 2021

Helpful Report

Posted 5 years ago

“I have received wrong Item.”

Helpful Report

Posted 5 years ago

Dear customer, We apologize for the problem and the inconvenience caused. We will forward your case to our sourcing department for further check. It was found our customer service department had issued you full refund of the wrongly shipped item on April 6th. Is your problem resolved now? The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by LightInTheBox.com. However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49 Please let us know as soon as possible if you have further question.

Posted 5 years ago

“Quick delivery prompt response.”

Helpful Report

Posted 5 years ago

“I recommend. A large selection of goods. fast delivery.the goods keep the size 👌😄”

Helpful Report

Posted 5 years ago

“It is not clear from the web site that this is a Chinese firm and goods are being shipped from there. They make the return process very difficult even suggesting, if item does not fit, that one gives it to a friend due to the cost of return. I have returned 2 items, posting was £25 pounds and I have not received a refund 2 months later. I cannot enter my account to make contact as it does not accept my password and the one's it sends are never recognised. I have lost over £100.”

Helpful Report

Posted 5 years ago

“Fantastic and they fit perfect. I am normally a size 10 and ordered a size medium. Communication was exceptional. They took a little longer than expected but they were worth waiting for as they are a bargain and so comfortable. Yes I would recommend.”

Helpful Report

Posted 5 years ago

“Good communication, fast delivery and excellent product, would recommend”

Helpful Report

Posted 5 years ago

“Everything I've purchased thro LitB have been very good it's just that I need to buy large 4 trackies + 2XL for shirts but other than that, everything's fine + not too expensive, fanx”

Helpful Report

Posted 5 years ago

“Love the products, but bear in mind that despatched date refers to when it leaves China. Takes about 2 weeks to receive. But worth the wait.”

Helpful Report

Posted 5 years ago

“Great service. Item was just as described . And arrived in time they said .”

Helpful Report

Posted 5 years ago

“Poor quality. Product delivered in a pocket. Remote controller doesn't work. The manual is just a piece of paper with a QR-code for an instruction video. The link is dead..”

Helpful Report

Posted 5 years ago

“Quality nothing like picture to send back nearly same as purchase price POINTLESS”

Helpful Report

Posted 5 years ago

“Ordered 2 pairs of mule shoes from picture on their website catalogue looked great on there, But got cheap knock not even look a likes instead . I didnt want a refund just the shoes I ordered. ITs MY OWN FAULT I SHOULD HAVE KNOWN BETTER . From CHINA CHINA CHINA”

LightInTheBox 1 star review on 3rd April 2021

Helpful Report

Posted 5 years ago

“got the run around getting my stuff keep getting emails stating it was delayed tracking it showed in NJ and another 3 weeks went by before i received my stuff unsubscribed from emails and still get them buy MADE IN USA and do not order from them”

Helpful Report

Posted 5 years ago

“The jacked I ordered wasn’t fitting me and also it was much thinner than what I was expecting for a winter jacket. I was surprised to learn that they wouldn’t refund, and instead they advised me to give the jacket to a friend and buy a new one! Lol.. I have pasted their costumer service message below: “Dear Customer, We are sorry the product does not fit. Please note our sizes are all based on Chinese size patterns, so it might be different from the size in your country. If you have ordered without checking the measurements in the size chart, it may not fit you. If the product has been received on the past 7 days and it belongs to our returnable category, it's brand new with original tag and packaging as per our return policies, you can return it to our warehouse in China. Please note you will be responsible for return postage. Returns can take from 20-30 days. We can exchange it for another size or another item. Please double-check the size chart and tell us which item and size to exchange it for. We will send the replacement once we receive your package and we will cover the reshipment postage. However, based on our experience, the costs for return might be the same or half the price of your parcel, even by using the cheapest tracking service in the post office. So, to return to China may not be the most economical option. Instead, we suggest keeping the item, give it to a friend/family member. Sometimes, a new order for the correct size may be more cost-effective than a return. We would like to propose the following offers which may be more beneficial and practical than a return: a) Keep the item and receive a reward of 20% of the product's value. b) Keep the item with a refund of 10% of the product's value. Please tell us which offer you prefer (‘a’ or ‘b’), we will arrange it for you as soon as we receive your reply. We look forward to your response and appreciate your kind understanding. Sincerely, Customer Service””

Helpful Report

Posted 5 years ago

“To date all items I have purchased have been delivered timely and perfect.”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews