LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great app, easy to use. Item arrived quickly and as described. Will definitely be ordering again soon”

Helpful Report

Posted 5 years ago

“I recently ordered couple of items from there. The prices were good overall and the most important thing what really made a huge difference is the shipping speed, it's all much quicker and delivered on time. I'm glad I discovered this website.”

Helpful Report

Posted 5 years ago

“This dress is absolutely stunning fits my wife to be perfectly”

Helpful Report

Posted 5 years ago

“The only thing I can say with any meaning is just my surprise how good the quality of the items I got was, the only downside I can think of was the delivery time before I received the item was. A bit longer than I would have hoped.”

Helpful Report

Posted 5 years ago

“Very pretty phone case with pen and useful wrist band to attach if you don't fancy taking a bag out! I love the design.... very feminine and dreamy. Good value for money.”

Helpful Report

Posted 5 years ago

“The leggings arrived quickly and they are great quality I love them. Thank you”

Helpful Report

Posted 5 years ago

“I ordered something size medium and it will not even do up. I am a 12/14. No decent returns policy - send it back to China at your own expense. No proper means of contact. I am just left feeling foolish as I would not normally buy from somewhere without checking reviews and had I done so these on here would have prevented me wasting my money.”

Helpful Report

Posted 5 years ago

“Only dealt with lightinthebox once so far, but I feel I've had a good enough experience with them to go back and order more 😊”

Helpful Report

Posted 5 years ago

“Brilliant service, highly recommend.”

LightInTheBox 5 star review on 13th April 2021

Helpful Report

Posted 5 years ago

“A great and fun way to shop fast and friendly service enjoy.”

Helpful Report

Posted 5 years ago

“Ordered a beautiful blue dress for granddaughter..complete with all her favourite things..unicorn, rainbow, daisies, butterflies..and she loves it ! Very well made and very generous sizing so will fit her next year too.”

Helpful Report

Posted 5 years ago

“Since using site, found to be, prompt, professional and always there. Would recommend to anyone looking for original, perfectly priced items.”

Helpful Report

Posted 5 years ago

“I am first time customer but very much impressed with my purchase so I recommend to everyone Definitely buying again”

Helpful Report

Posted 5 years ago

“Very reasonable prices. Good quality.”

Helpful Report

Posted 5 years ago

“A great item I bought from lighting the box easy and fast delivery”

Helpful Report

Posted 5 years ago

“See previous review”

Helpful Report

Posted 5 years ago

“Not advisable to purchase anything that has a size guide. The size guide does not match the size on product. Advice from customer service is, Chinese size pattern used so may be different to EU or UK sizes. So ordering a size UK 11 might be something different. There is no way of knowing what size will fit until you get the product. The return policy is, it is likely to be too expensive and takes so long to return the item so give to family or friend and buy again. Avoid. Buy local. It may be more cost effective and is easier to exchange.”

Helpful Report

Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We regret to hear the shoes did not fit. Please be noted all our shoes are made based on our own size chart. In order to help our customers to determine the best fitting size, we provide specific measurements on the product page. When you pick the size, you will be able to see below measurements below: Size:45 Foot Length:29.00 cm Foot Girth:25.88 cm Forefoot Width:9.36 cm We are sorry that you did not notice the above measurements when you placed this order. But I do really want to help you resolve the problem. I had conducted new Ticket ID =23337054 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Everything was ok it was just .I thought it would be thank you.”

Helpful Report

Posted 5 years ago

“LightInTheBox have such a wide array of products at surprisingly great quality and their delivery time is a matter weeks. Thrilled with my most recent purchase of outdoor decals which almost look like they are hand painted :-)”

Helpful Report

Posted 5 years ago

“Clothes all as described and fit well. Colours nice and vibrant”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews