LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 shirts on March 20th, they printed up a UPS label but never gave it to UPS. Charged back 15 days later as per bank's protocol. Got my money back to my card in 5 days. DO NOT DEAL WITH THESE SCAMMERS!”

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Posted 5 years ago

“Was quick in delivery”

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Posted 5 years ago

“I ordered 3 items. It took at least 3 weeks to arrived and the quality of the clothes was extremely poor (nothing to do with what they advertise on their website). When I was checking how to ask for a refund, I realised it was coming from China. I had to pay £22 and now I have to wait until they get the items to hopefully to get my money back. It's really NOT worth it!”

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Posted 5 years ago

“I have not received an order after 5 months and now they do not even respond to emails ..”

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Posted 5 years ago

“Clothing was fine, only issues is that I ordered the wrong size lol Items where delivered by Royal Mail, but half of the address was missing so wasn't delivered. Royal Mail hold returns for 15days so was able to get it delivered in a couple of days. Apart from that all good.”

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Posted 5 years ago

“Purchased an Anime Hoodie for my Granddaughter. My item arrived in good time and the quality of the Hoodie looks good. Would use this company again”

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Posted 5 years ago

“Brilliant service with brilliant products”

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Posted 5 years ago

“A well managed business, Nothing is to much for them if you come across a problem with a order. Easy to contact and always recieve a prompt reply back. Great prices by sellers and good quality merchandise.”

LightInTheBox 5 star review on 6th April 2021

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Posted 5 years ago

“Item arrived on time. Item was as described . Very good service”

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Posted 5 years ago

“Good retail prices I very like it”

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Posted 5 years ago

“Good enough quality but can take some time to arrive.”

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Posted 5 years ago

“AVOID poor quality and cost just as much to return. Does not tell you from China!”

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Posted 5 years ago

“Excellent service. The products I bought were exactly what we wanted. It takes a few weeks for delivery but it is worth it.”

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Posted 5 years ago

“Love the site and how I can get lots of bits cheap. Delivery can take AGES with no tracking available. So that can be a bit rubbish but overall it’s good.”

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Posted 5 years ago

“Very good quality and happy with speed I received them”

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Posted 5 years ago

“Good quality goods at great prices”

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Posted 5 years ago

“Quick delivery to Ireland. Very nicely made products. Will buy again.”

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Posted 5 years ago

“I have received wrong Item.”

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Posted 5 years ago

Dear customer, We apologize for the problem and the inconvenience caused. We will forward your case to our sourcing department for further check. It was found our customer service department had issued you full refund of the wrongly shipped item on April 6th. Is your problem resolved now? The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by LightInTheBox.com. However, please kindly note because this is a transnational transaction, it will take a few more days for you to receive the refund, you may refer to the following link about the refund processing time:https://www.lightinthebox.com/download/ec11af0d-ebb0-4a1b-9d53-b919e05b1f49 Please let us know as soon as possible if you have further question.

Posted 5 years ago

“Quick delivery prompt response.”

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Posted 5 years ago

“I recommend. A large selection of goods. fast delivery.the goods keep the size 👌😄”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews