LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Leggings were perfect so was the shoulder bag”

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Posted 5 years ago

“Very fast shipping. My first purchase from LITB and will definitely be ordering again. Thank you”

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Posted 5 years ago

“Great product Highly recommend”

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Posted 5 years ago

“Dreadful customer service, received faulty goods and found it virtually impossible to get refund. Gave up in the end, will never use them again.”

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Posted 5 years ago

“DO NOT ORDER FROM THIS SCAM COMPANY!!! I bought two items and wanted to return the 2nd as it was nothing like in the advertised picture. They asked me to send pictures, which I did, they kept on saying they couldn’t download then. Then I was offered a discount on another item if I kept the unwanted item?!?! I have emailed them 8 times to ask for the returns address, but they won’t give it to me. TERRIBLE CUSTOMER SERVICE...DO NOT BUY FROM THEM!!!”

LightInTheBox 1 star review on 20th April 2021

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Posted 5 years ago

“No problems, so far.”

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Posted 5 years ago

“Excellent customer service, quick refund when I received faulty item, great communication! I am unable to say anything about the products as one which I have ordered had a bump on it which probably appeared during the delivery. Except of that outstanding.”

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Posted 5 years ago

“Buyer beware. First and last time I will buy from this company. I knew I was buying from a Chinese based company and the wait for my goods to be delivered wasn't too bad. The issue I have with this company is that they make it extremely difficult to return or exchange goods, I believe this is a deliberate ploy to stop consumers returning or exchanging their goods, To find how to return goods on their website is a minefield to navigate, when you do eventually find what to do you are required to take photos of your merchandise, no chance, your photos will not download!!!!! I believe their trading practices need investigating, on a different note their men's clothes sizes are a joke their xxxl is a British medium size so I assume they're inundated with return requests hence why they make it difficult to return or exchange goods.”

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Posted 5 years ago

“My first purchase - a dog harness, was brilliant! However my 2nd purchase of 3prs yoga leggings was extremely disappointing. I think they are fakes, poor quality, and 2 of the 3 were faulty!!! Not pleased.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the 3 yoga leggings don't meet your satisfaction. We will help you further check what caused the problem. If we confirm the 3 products have any quality issue, we promise to take full responsible for them. I had conducted new Ticket ID =23371898 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and advise us more details as requested, we can help you further. Thank you for your cooperation.

Posted 5 years ago

“This is the poorest quality clothing I have ever seen in my whole life, it is utter rubbush. Absolute total and utter rubbish, true chinese garbage. Avoid at all costs!”

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Posted 5 years ago

“The item ordered was too small and the returns policy is utterly disgusting. Return to China?? The product obviously was not dispatched from China as it arrived within a week. This company is a scam. Don't order anything from them.”

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Posted 5 years ago

“lovely pink colour,and good heated jacket,all works well.be sure if ordering get one size bigger than you are.there sizes are very different. otherwise very pleased”

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Posted 5 years ago

“Very comfy fit pefectly came pretty quickly”

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Posted 5 years ago

“Can this company be reported to the Ombudsman? They need to be investigated. Returns Policy: give to a friend or will only refund 10% of the value of the item! A waste of £60 down the drain for an item that doesn’t fit. How can we be protected from these con merchants?”

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Posted 5 years ago

“Absolute joke. I ordered swimming trunks for £23. And received some Led stick on lighting that looks like something from the pound shop. Am I supposed to stick them over my manhood and go to the pool. The website is a fraudulent joke I just hope this company goes under where it belongs. DO NOT USE THIS COMPANY”

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Posted 5 years ago

“Quick service Excellentproduct”

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Posted 5 years ago

“Very good quality when arrived, very happy with the product”

LightInTheBox 5 star review on 14th April 2021

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Posted 5 years ago

“I ordered an iPhone 11 case and an iPhone 7 Plus phone case came is there anyway I can get a refund?”

LightInTheBox 1 star review on 13th April 2021

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. After checking, we regret to tell you that you ordered wrong model for your case. You can see from our uploaded picture that the model you picked for the order was "iPhone 7Plus / 8Plus". We are afraid that you might pick wrong model by accident. But we'd like to help you resolve this problem. I had conducted new Ticket ID =23337138 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“It's useful”

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Posted 5 years ago

“I have ordered from LightInTheBox twice until now, my experience with the items I bought is really great, delivery time is good considering items coming from abroad, items look as it is on the website, packeging was good as well, overall my experience was great and I am satisfied, rewards scheme and points on the app is really beneficial. I recommend to shop with LightInTheBox.”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews