LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm in the UK, this is the first time I used lightinthebox and I'm very happy with the service and I will be returning for more stuff and delivery was fast also”

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Posted 5 years ago

“Very easy to use this site. The order arrived within two weeks. I would definitely recommend this site for shopping”

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Posted 5 years ago

“DO NOT USE THIS COMPANY I would give zero stars if that was an option I stupidly fell for the lovely photos on their website but the items that arrive are dreadful quality and totally different colours to their photos I have been trying to find out how to get a refund from them for the past week with no luck They also had the cheek to offer me 50% back if I wanted to keep the items The only place for this garbage is in a bin Please DO NOT order from here”

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Posted 5 years ago

“This company just take your money and fail to provide any service whatsoever. It is a disgrace they are allowed to operate legally”

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Posted 5 years ago

“Finally received our items after a delay of 2 weeks. Items looked good and we're as ordered.”

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Posted 5 years ago

“They even do not deserve one star! Never never never shop from here! In december I ordered a t-shirt. IT NEVER CAME. I wrote them to pay me back. They asked me to be patient (after 5 months!) Because of covid, there are problems of transportation. Bla bla bla....I am going to continue to chase them but stay away from them. This company is a CON, steals from people...”

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Posted 5 years ago

“I would give 0 stars if I could. Absolutely disgraceful. I ordered several items of lingerie in the same size, one was way too big, one a bit tight but usable. A garter described as a 3 piece with stockings came without the stockings and they said there was an option when ordering, but there is no option for garter only and the description clearly states 3 piece. I've been emailing back and forth like 10 times now. They started with offering 20% refund or 30% credit, I said no way so they said it couldn't be returned anyway and offered 30% and 40% time. It kept going up to 50%-60% and they told me to read the return policy which I had already done and I was in the right, so I replied quoting their own policy and asking for a full refund of the two items. They got back to me agreeing to a return at MY EXPENSES, again against their own policy. I replied but they marked it as resolved and I got a reply saying they can't find the ticket. I've now escalated to a supervisor. I keep getting messages in the meanwhile saying that I have £6 about to expire, but that's a voucher if you spend £37 which I clearly would never do after this experience. Stay clear. You might be lucky once but if you have a problem - and it's likely if you order a few things - you're never gonna see the end of it. Disgraceful.”

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Posted 5 years ago

“I ordered a chair cover. Have not received it yet. They took the money.I am reporting them.Do not buy buy from this company. You will be so disappointed. Never again!! Shame on you for taking people money!!”

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Posted 5 years ago

“The order was quick in arriving. The t shirts have had an excellent response from the public and friends. I couldn't be happier with these shirts.”

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Posted 5 years ago

“thanks you,i very happy”

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Posted 5 years ago

“DO NOT USE THIS COMPANY I ORDERED 2 DRESSES THE WORST QUALITY EVER. THEY TELL YOU TO SEND PHOTOS TO PROVE THE QUALITY!!!!! AFTER COUNTLESS EMAILS TO THEM THEY REPLY AUTOMATED ONES INSTRUCTING YOU TO CLICK ON LINKS THAT DON'T EXIST. IT COST £20 TO POST THEM TO "CHINA" AND THEY NOW SAY MY FILE IS CLOSED AND TO REAPPLY FOR REFUND. THEY ARE A SCAM AND SHOULD BE CLOSED DOWN”

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Posted 5 years ago

“Bought 2 pairs of shoes for my daughter's, perfect fit quick delivery”

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Posted 5 years ago

“very happy with my purchase and very quick delivery will certainly shop with them again”

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Posted 5 years ago

“Avoid this company at all costs! I know I should have read the small print, but I got caught out. The item I ordered was too small. Customer services then told me that that was because they give Chinese sizes on the website and I would be a large in that sizing. I would have to pay postage to return the item to China - which they said wouldn't be worth the cost, so they would refund me 10% of the cost. Is such appalling practice even legal in the UK?”

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Posted 5 years ago

“Very good and prompt service. Lovely boots...”

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Posted 5 years ago

“Easy to order delivery very quick goods were lovely”

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Posted 5 years ago

“Thank you for the goods I have bought from you as they are of a very good quality and definitely are value for money. I have a few things on my favourite list that I will be getting in the near future.”

LightInTheBox 5 star review on 21st April 2021

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Posted 5 years ago

“Delivered faster than expected , product was as expected and will be looking to order more products from LightInTheBox”

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Posted 5 years ago

“Never every use this company. The clothes are Chinese rubbish and tiny sizes. When you want to send them back you are told you need to post them to China at your own expense which costs a fortune! They should be banned from the internet!”

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Posted 5 years ago

“Amazing”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews