LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are excellent lights provided that the bulbs are screwed in tightly otherwise bulbs are likely to fail. Now that I am aware of this l am well pleased with the display !”

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Posted 5 years ago

“Very pleased with my purchase”

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Posted 5 years ago

“Quick delivery and good quality! Thanks!”

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Posted 5 years ago

“I had a problem with the order but this was resolved fairly and promptly by the customer service team”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23495169 in our ticket center to follow up your case again and will provide Better solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Terrible service. He item I ordered never arrived, contacted the customer service department and EVENTUALLY got my money refunded. The customer service department were supposed to contact me within 24 hours of a message, I often had to wait 4 days to a week for a response. Will never use LightInTheBox again”

Helpful Report

Posted 5 years ago

Dear Gary Byrne, We sincerely apologize for what happened and all the inconveniences it may have caused. Please be assured that we will take your feedback seriously. We also regard it as very helpful to improve the services we provide to our customers. We will try to avoid the problems happen again in the future. If there is anything else we can do for you, please do not hesitate to let us know. We will take all our efforts to help.

Posted 5 years ago

“I love LightInTheBox! So quick to place an order and I am really satisfied with the items I have purchased so far! I have recommended LightInTheBox to several friends already!”

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Posted 5 years ago

“Amazing and easy processing. Great experience”

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Posted 5 years ago

“I’m please now with the service and customer service in regards to my order all issues have been resolved very happy with the company and have reordered correct item”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry that the item doesn’t meet your satisfaction. In order to meet your satisfaction, I had conducted new Ticket ID =23495038 in our ticket center and provide a new Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“What they advertise and what you receive is worlds apart.I was really disappointed.I will never buy again.I paid so much.Wasted all my money.”

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Posted 5 years ago

“Goods not as photo poor quality dress made from nylon and colour blue was meant to be blue going to lighter blue at bottom and the bikini top was soo small even though was size large”

LightInTheBox 1 star review on 3rd May 2021

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Posted 5 years ago

“Just terrible! The dress I ordered was poor quality. I tried to return it and they wanted $36 to ship the dress back for return to China. That’s more than the dress costs! Do not buy from here!!”

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Posted 5 years ago

“DO NOT BUY FROM THIS COMPANY!! This company makes it intentionally hard and frustrating (if not imposdible!) to return products for a full refund...you first have to figure out how to begin a refund (you have to start a "ticket"), then you have to take a photo but they limit the format (must be a jpg and no greater than 2 mbs in size), then they offer you a 50 % credit or a 40% refund (and you keep the product)...IF you still persist and request a FULL REFUND of your money, then you must return the item to China, not to the address in New York that it was shipped from...as you can imagine, at that point I have given up and will go back and request a 40% monetary refund. DO NOT BUY FROM THIS COMPANY! LESSON LEARNED!”

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Posted 5 years ago

“I ordered 5 tops from this place, what a fool i was!!!! they would probably fit a small child. They should not be allowed to fool plus sized women this way. I cant tell people enough to stay far away from this place.”

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Posted 5 years ago

“The item I received was nothing like the picture, I would like to return for full refund”

LightInTheBox 1 star review on 2nd May 2021

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Posted 5 years ago

“Ordered, took the money immediately- order never turned up, no trace of it, never ordered etc. DO NOT touch with a large barge pole -total scam.”

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Posted 5 years ago

“This company is the worst. They failed to deliver the product in good shape. They did not refund or send me a new product. They offered 20% refund to keep the broken lamps. It is a joke. Why would someone keep the product that is not in good shape?”

LightInTheBox 1 star review on 29th April 2021

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Posted 5 years ago

“Worst company I have ever dealt with them I will never order anything again quality is shockingly terrible certainly not worth any money returning unwanted items is impossible getting in touch with anyone from light in the box is impossible so what can you do with a company like this they should be banned from trading I have two items to return and have found it impossible to do”

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Posted 5 years ago

“Lightinthebox stole my painting and now they are making copies of it and selling it as theirs. Never asked my permission or payed any royalties to me. They now owe me over £3000 in royalties! They stole my painting photos from 2014 from Facebook and making cheap copies and they sold over 500 of them on their website. They are stealling intellectual property, ignoring copyrights, and ignoring the letter I sent to them!”

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Posted 5 years ago

“all 5 star reviews are fakes written by their employees,friends or people connected to the company itself under different names please beware”

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Posted 5 years ago

“Very bad if your item do not fit its truff they doint care and will not refund you they try to offer you 10%of your money back no way will never order from them again .”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews