LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid! Ordered trainers that were not the size they should have been. UK 9 but were more like a 6-7. Advised i had to pay for shipping back to China which wasn't worth doing! Customer service was terrible. Order took 3 weeks to arrive. Part of my order was missing. Now having to fight for a refund on missing item. Seriously do not purchase anything through this company.”

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Posted 4 years ago

“Poor quality feel so stupid ordering from this Company. You cannot get a refund just thrown away my money. Please do not be conned by the pictures they are just very poor rip offs.”

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Posted 4 years ago

“Please don't buy from this company, they make it so difficult to return your product . Too much hassle and time.”

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Posted 4 years ago

“Poor customer service Incredibly disappointed with the product. No space to report any dissatisfaction via the website. Its not worth spending your hard earned money on any purchase from them.”

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Posted 4 years ago

“Bought two wigs, they were horrible, no way looking as the advertisement, not sure where to return them to get any refund, will never buy from them again”

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Posted 4 years ago

“.............”

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Posted 4 years ago

“I really like the designs for your tee shirts, can not be found anywhere else, and the quality is very good, take a little time to get here but worth the wait, and good value for money will buy again!”

LightInTheBox 5 star review on 4th May 2021

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Posted 4 years ago

“Easy to order; good delivery time.”

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Posted 4 years ago

“Good quick services and good well made clothes, good size and good quality. Good quirky shirts and tops, most unusual and a good talking point.”

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Posted 4 years ago

“If I could put zero I would. DO NOT BUY FROM HERE. they put a different address label on so the parcel then becomes known as abandoned so I can't get a refund and they get to keep the money. Although I'd had an email stating they had put wrong address on they still refused refund. Boycott this stupid scam site.”

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Posted 4 years ago

“Great site .I love it for everything I bought from it lots of times since I came across it years ago .would definitely recommend having a look on it and promoting a purchase”

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Posted 4 years ago

“Delighted with the product. Just like the picture and arrived on time thank you so much”

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Posted 4 years ago

“These are excellent lights provided that the bulbs are screwed in tightly otherwise bulbs are likely to fail. Now that I am aware of this l am well pleased with the display !”

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Posted 4 years ago

“Very pleased with my purchase”

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Posted 4 years ago

“Quick delivery and good quality! Thanks!”

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Posted 4 years ago

“I had a problem with the order but this was resolved fairly and promptly by the customer service team”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23495169 in our ticket center to follow up your case again and will provide Better solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Terrible service. He item I ordered never arrived, contacted the customer service department and EVENTUALLY got my money refunded. The customer service department were supposed to contact me within 24 hours of a message, I often had to wait 4 days to a week for a response. Will never use LightInTheBox again”

Helpful Report

Posted 4 years ago

Dear Gary Byrne, We sincerely apologize for what happened and all the inconveniences it may have caused. Please be assured that we will take your feedback seriously. We also regard it as very helpful to improve the services we provide to our customers. We will try to avoid the problems happen again in the future. If there is anything else we can do for you, please do not hesitate to let us know. We will take all our efforts to help.

Posted 4 years ago

“I love LightInTheBox! So quick to place an order and I am really satisfied with the items I have purchased so far! I have recommended LightInTheBox to several friends already!”

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Posted 4 years ago

“Amazing and easy processing. Great experience”

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Posted 4 years ago

“I’m please now with the service and customer service in regards to my order all issues have been resolved very happy with the company and have reordered correct item”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry that the item doesn’t meet your satisfaction. In order to meet your satisfaction, I had conducted new Ticket ID =23495038 in our ticket center and provide a new Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews