LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Stay well away from this company. Received two dresses bought for a wedding didn't fit properly. Tried to fob me off with not ordering properly due sizes smaller in China and didn't do the size chart! Which I did! Trying to get items returned. No returns form in bag. Have nightmare sending e mails to try and get some action. Although return address is labeled on bag as Lenton LHR in Colnbrook. UK. Why can't we return it to them. Its gonna cost me more than the dresses to return the items! Paid by credit card hopefully I can recover my costs.”

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Posted 4 years ago

“I have found LightInTheBox excellent to buy from. My items were good quality and arrived in good time. There is a quick email response with any issue and customer service are very helpful.”

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Posted 4 years ago

“Great sizing gear fits Just right Took a little longer to get here but UK not round the corner 😉”

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Posted 4 years ago

“Fast and the product same as the pictures I’m so please”

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Posted 4 years ago

“Great products great prices and fast delivery”

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Posted 4 years ago

“I have been delighted with every purchase I have made. All items have been of high quality and at a fantastic price. Delivery takes a bit long but I haven’t been in a rush for any items ordered so this hasn’t mattered. I have received some high quality bargain items already for my wedding next year.”

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Posted 4 years ago

“Selling and charging for items they dont have. Ordered bag and shoes matching set. Noticed partial refund, contacted them told no bag. Asked for order to be cancelled and full refund, told no, had to wait for shoes to be sent, received, returned at my own cost. Postage from them takes around 4 weeks. Lodged complaint but they still sent shoes 4 days later, thanked me for my understanding and refused to deal with complaint.”

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Posted 4 years ago

“Instantly accessible from the app, LITB has a massive range of products clearly laid out under helpful headings. One can choose to view prices from low to high or high to low. Clear pictures accompany each product. Delivery is quick and goods are carefully wrapped”

Helpful Report

Posted 4 years ago

“Light in The Box appear to be a Company with access to the goods from a variety of sources and they can pass on any savings from the companies in question. Their stock is a selection of marvellous styles for all the family but which are completely of the moment. Apart from the stylish clothes, by using the 'search' facility you will find you have access to a whole world of goods you don't expect, like stylish watches. The main drawback to Light in The Box is the length of time it can take to get the goods but you won' be disappointed with the quality when they arrive.”

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Posted 4 years ago

“The wigs are terrible made to very poor standards”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to help you, I had conducted Ticket ID =23555977 in our ticket center and help you investigate the case further. Could you please kindly please log in your light in the box account--go " personal center"--"my ticket" to communicate with us and send us some picture so we can see the problem? We will help you resolve the problem with the greatest effort. Thank you for your cooperation.

Posted 4 years ago

“Great prices and huge range of products, nice also to have little incentives with special offers and vouchers to encourage repeat orders. Also customer services are quick at responding to any queries, so overall an excellent retail experience. My only criticism is that the search function on finding products does not seem work very well, in that when you enter an item description to look for, the site comes up with 84 pages of mixed items, and not ranked in terms of relevance.”

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Posted 4 years ago

“Lovely night light for babies bedroom”

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Posted 4 years ago

“Over the moon with the service from light in the box and their speedy delivery .would definitely recommend to friends and family”

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Posted 4 years ago

“Good contact from placing order through to. Delivery,goods perfect.”

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Posted 4 years ago

“I first went on LightInTheBox for one specific item and ended up placing a few orders after that. Very pleased with my purchases so far. I forgot to add insurance on a couple of orders that were being processed. I didn't think much would happen but LightInTheBox helped me with that and responded to every email I sent.”

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Posted 4 years ago

“Very happy with this site”

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Posted 4 years ago

“took ages to ship and instead of an actual refund i was offered 10% of what i paid :/”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23547743 in our ticket center and provide a Better solution for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I loved the hand bags I ended up ordering 3 in different colours very good value for the money”

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Posted 4 years ago

“Brilliant website”

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Posted 4 years ago

“With all of the bad reviews and complaints, I am surprised this company is still operating. I. bought 2 pairs of trousers for my husband from this company. What arrived was 3 pairs of badly made, extremely poor quality trousers that would not fit a six year old child. Fortunately I paid with PayPal and lodged a formal complaint. The company said if I returned the goods they would reimburse me. However I had to bear the cost of mailing the trousers back to them, within one week. I also had to provide them with a tracking number. This cost me £20. The price of the goods was £45. I am angry that I had to bare the cost of the return postage.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews