LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,255 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Great prices and huge range of products, nice also to have little incentives with special offers and vouchers to encourage repeat orders. Also customer services are quick at responding to any queries, so overall an excellent retail experience. My only criticism is that the search function on finding products does not seem work very well, in that when you enter an item description to look for, the site comes up with 84 pages of mixed items, and not ranked in terms of relevance.”

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Posted 4 years ago

“Lovely night light for babies bedroom”

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Posted 4 years ago

“Over the moon with the service from light in the box and their speedy delivery .would definitely recommend to friends and family”

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Posted 4 years ago

“Good contact from placing order through to. Delivery,goods perfect.”

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Posted 4 years ago

“I first went on LightInTheBox for one specific item and ended up placing a few orders after that. Very pleased with my purchases so far. I forgot to add insurance on a couple of orders that were being processed. I didn't think much would happen but LightInTheBox helped me with that and responded to every email I sent.”

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Posted 4 years ago

“Very happy with this site”

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Posted 4 years ago

“took ages to ship and instead of an actual refund i was offered 10% of what i paid :/”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23547743 in our ticket center and provide a Better solution for you. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I loved the hand bags I ended up ordering 3 in different colours very good value for the money”

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Posted 4 years ago

“Brilliant website”

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Posted 4 years ago

“With all of the bad reviews and complaints, I am surprised this company is still operating. I. bought 2 pairs of trousers for my husband from this company. What arrived was 3 pairs of badly made, extremely poor quality trousers that would not fit a six year old child. Fortunately I paid with PayPal and lodged a formal complaint. The company said if I returned the goods they would reimburse me. However I had to bear the cost of mailing the trousers back to them, within one week. I also had to provide them with a tracking number. This cost me £20. The price of the goods was £45. I am angry that I had to bare the cost of the return postage.”

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Posted 4 years ago

“Have nothing to do with these people. Total scam!! Ordered flapper dress which arrived in a mess, tassels broken and lying in packing also hanging loose. Tried everything to find a way to return this item without success. Kept being directed to refunds which was a waste of tine, no information whatsoever. Neither was there information in my account’ even though that was where I was directed to. Ended up emailing these people-no reply, no communication. Obviously this is a total scam! Why on earth would anyone have to pay to return faulty goods!!! Total cowboys. Total rip off - don’t order anything from these dishonest people. Will ask solicitor to investigate”

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Posted 4 years ago

“I had the wrong product delivered by light in the box. I had to pay to have it returned and still waiting for the postage refund. Customer service( Brandon) has suddenly stopped corresponding. This saga has carried on since February... not very reliable or professional”

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Posted 4 years ago

“Poor quality materials and prints. Allows only 7 days upon receipt of product and refuses returns after that, even based on poor quality products. It is cheap yes, but poor quality materials and print. Usually a month is allowed for returns when buying in stores, but only 7 days upon receipt, when buying online, makes no sense.”

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Posted 4 years ago

“Bad quality of shoes. They don't reply to the emails. I wanted to return the shoes but I didn't hear back from them.”

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Posted 4 years ago

“This site is a scam I never leave a review on sites but felt that I needed to warn people 4 weeks still awaiting items customer service is disgraceful DO NOT BUY FROM THEM”

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Posted 4 years ago

“yftidtyuglojk”

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Posted 4 years ago

“DO NOT BUY from this "company". I ordered several hundred dollars in bathroom faucets & fixtures, after SEVERAL weeks for my SLOW delivery, I opened my box of GARBAGE from CHINA! The box of junk was NOTHING that resembled the quality or color of what was shown on the internet. The company now says, I cannot return anything. Their website is misleading. I DO NOT WANT THIS BOX OF DEFECTIVE JUNK that I am apparently stuck with! DO NOT BUY FROM THIS SITE OR COMPANY! MISERABLE & EXPENSIVE lesson learned!”

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Posted 4 years ago

“Will never order from this site again. Poor, I'll fitting clothing. Nothing like the pictures. Completely miss sold. Obviously they won't pay for returns as they're in China and only offer 10% refund or suggest giving the items away to friends and family. Poor service. These were a birthday gift too costing over £100 (you can get them cheaper on Amazon) and I can't wear any of them or return them as it's costs the same amount. I also checked the sizing chart before asking my partner to order them! Couple of images attached so you get the idea.”

LightInTheBox 1 star review on 10th May 2021

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Posted 4 years ago

“I ordered pyjamas for my Grandson which did not fit and are of poor quality. I asked to return the and receive my money back. I was informed that it would be expensive to return the package to China (despite the parcel bearing a British address for sender) and that I should pass the onto someone else. I would be offered 10% or 20% Refund. Amounting to £4 on my £20 order. To say this is less than poor customer service is putting it mildly. I am not satisfied with this treatment and will never again order from this company”

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Posted 4 years ago

“Tried to refund order of dress half an hour after I placed it as no longer needed it. Completely ignored me and sent email saying dress would still be processed, then another offering me 10% off. No refund yet. Very worrying and stressful experience ordering from this company. No refund as yet nearly 24 hours later”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,255 reviews