LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Excellent service with delivery on time. The product (wall tapestry), was exactly as advertised. Well Done LightInTheBox.”

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Posted 5 years ago

“lightin is great value for money the only issue is sizes come up small and when I asked how I return an item I still have not had a response.”

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Posted 5 years ago

“I sent in a comment box with you only yesterday about out my problems with the vacuum cleaner and you haven't got back to me me in respect there is no option I could send a photograph and explained in detail what was wrong with the vacuum cleaner in question and dissatisfied with the response which is no response”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23703573 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Hi, just to say I received my hat and it is exactly as in photo. I am very satisfied with my purchase and would recommend. Thanks👍”

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Posted 5 years ago

“Its good for buying items for a cheap price”

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Posted 5 years ago

“All I ordered from LightinTheBox is great quality, value and sizes! Customer Service is fantastic delivery fast enough and overall really good online shopping! Highly recommended!!”

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Posted 5 years ago

“Dress arrived in time scale quoted lovely dress fits well nice material. Site was easy to look round and order”

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Posted 5 years ago

“Great and efficient service. My item delivered as promised with good condition. I had all the information and communication until I received my item. Great service. Thank You.”

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Posted 5 years ago

“Great product and service would buy again”

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Posted 5 years ago

“ABSOLUTELY AWFUL SITE. DO NOT USE.POOR QUALITY. MAKING ME JUMP THROUGH HOOPS TO TRY AND GET MY MONEY BACK FOR THE VERY POOR QUALITY. ITEM RECEIVED. Purchased a cycling jersey from here. Terrible quality for the money paid, and did not look anything like the advertised pictures. I have had to send numerous emails, adding photos to show the barcode and tags on the item, despite the item arriving and just completing the returns ticket to send straight back. I have sent 4 emails now simply asking for a returns label so I can get a refund. They emailed me today asking if I’d be prepared to keep the item and receive a 35% refund? Why?? I can’t use the item so I just want my money back. Think this is a scam as the product takes about two weeks to arrive from China (not advertised clearly as the country shipping the item) on the UK website. I think they want you to give up returning the product as they make it so difficult or that you’ll just keep the item and get 35% back. Absolutely awful!!”

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Posted 5 years ago

“Absolute rubbish. I ordered a dog repeller for my grandchikd who is terrified of running dogs without leads. Waited weeks for it to arrive and it never worked.”

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Posted 5 years ago

“Horrendous company - ordered a wedding dress, delayed and delayed missed my day and then only refunding 50% -DO NOT USE THIS COMPANY”

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Posted 5 years ago

“Dont even go close to them no customer tlf number they will send you wrong item them you will go into a spiral of one email 1 working day for email response with no solution over and over till they wear you down and you kindly give up your money”

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Posted 5 years ago

“****** DO NOT ORDER FROM THIS COMPANY ************ Delivery poor, customer service non existent, returns policy impossible. They should not be aloud to trade.”

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Posted 5 years ago

“LightInTheBox... more like YourCashInTheirBank! Truly horrendous after sales customer service, in fact that is completely under selling the point. They have zero after sales service. They are an absolute disgrace! Their returns and refunds policy is a joke. They have deliberately made product returns, exchanges and refunds impossible. It's practically invisible on the website. You will spend an age trawling through their website, trying to locate their policies and all you'll find, after what you'll find feels like hours, is a contact box, which invites you to leave a "Ticket" with reasons why you want to return your items etc. No return address mind. They only want your money! If and when they get around to replying, they will try to suggest that you have not met the criteria for their "Ticket" as they refer to it. There will no doubt be a suggestion that the files, or photos (of your purchase) are not in an approved format, or your email exceeds the 40MB file size that they can accept. Regardless of whether you met their parameters or not. I have to date sent 4 emails and now, only because I gave them an ultimatum and 7 day timeline, they have tried to be more amicable in suggesting that, as the postage to China is expensive, I may prefer to keep the junk they sent to me and accept 10 or 20% of the original value in return as my refund. Still no return address or instructions mind! In one area of their website, there is a suggestion that European customers can return products back to their EU wharehouse... why China us quoted in the reply I got, is beyond me. Do yourself a favour. Avoid these guys!”

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Posted 5 years ago

“I placed order more than 13 days, no order receive, No rdelivery until .... It seems to me this is not ligament / scam WEBSITE!! Order Number: 2105130846038896”

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Posted 5 years ago

“DO NOT BOTHER WORST ONLINE EXPERIENCE EVER. Signed up , ordered 2 shirts, no confirmation of the order, no reply from customer services , cannot get back into my account, money has been taken ...... NEVER buy thru them again ...don’t even know if I’ll get the goods, can’t talk with anyone.”

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Posted 5 years ago

“Ordered a shirt. Came with Peace spelled backward. Obviously comes from out of the US and not reviewed properly when manufactured. Too risky to buy from.”

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Posted 5 years ago

“Beautiful thankyou”

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Posted 5 years ago

“I was and not happy about the products i received.. the second hair is nothing as the picture on the site.. please stop deceiving people”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to help you, I had conducted new Ticket ID =23657050 in our ticket center and will help you check what caused the problem. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. We will take full responsibility for any quality problem. Thank you for your cooperation.

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews