LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,255 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Beautiful thankyou”

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Posted 4 years ago

“I was and not happy about the products i received.. the second hair is nothing as the picture on the site.. please stop deceiving people”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to help you, I had conducted new Ticket ID =23657050 in our ticket center and will help you check what caused the problem. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. We will take full responsibility for any quality problem. Thank you for your cooperation.

Posted 4 years ago

“I had an issue with returning my items but that was dealt with and I am happy to continue purchasing.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23656931 in our ticket center and provide better solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I like light on the box the items are quality”

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Posted 4 years ago

“Good delivery and fast cancelling”

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Posted 4 years ago

“Good posting time. Website is easy to use. Quality of goods is debatable on some items, some items I've order, quality was poorer than I've expected, some items were fine. Depending on what you need and what's the occasion, it's alright online shop to use.”

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Posted 4 years ago

“very nice. i ordered a prom dress and it arrived flawlessly in only 10 days. really happy, dress is so beautiful”

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Posted 4 years ago

“Brilliant service fantastic quality Could not be happier with the items I buy”

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Posted 4 years ago

“I'm satisfied with all my purchases.”

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Posted 4 years ago

“Order iteam came screwed up in a bag.very poor quality would not order again.iv asked for a refund but there answer was would cost me to much to send back to China so I have 2 choices A is can keep item and there deduct 30% from refund or B deduct 10% from refund what a joke.never order from this company unless you can afford to lose money.”

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Posted 4 years ago

“Don’t waste by paying them,absolute rubbish items.”

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Posted 4 years ago

“Good customer services”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23637186 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.

Posted 4 years ago

“so many items available at terrific prices. Delivery took a while but it was worth the wait. Product was exactly as photo and fit beautifully.”

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Posted 4 years ago

“I wish humans knew to read the reviews before purchasing items. The only reason this company is still able to scam people is because people are buying their products without reading reviews 😢 Thank you all for taking the time to post your reviews You saved me money, and I’m so very grateful for all of you and I’m so sorry you were basically robbed 💚”

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Posted 4 years ago

“If I could I would put zero, but to be fair I did receive the dress that doesn't fit, doesn't look anything like the sophisticated pattern and colouring of the photo and is tacky. There wasn't a confirmation email, no slip inside for returns and nothing on the bag either. You cannot get in contact with the company without logging in and I would imagine that would require an id number/customer number. THIS COMPANY IS ABSOLUTE RUBBISH. AVOID AT ALL COSTS. DO NOT BUY A THING IT WASN'T A CHEAP DRESS EITHER. TRULY BAD”

Helpful Report

Posted 4 years ago

“Worst online shop I've ever come across. Ordered items months ago and they finally arrived today. The shoes were supposed to be a UK size 39, they've sent me size 35. The dress is supposed to be a medium, it's an extra small. In contrast the hat I bought is massive and they packed it in a box way too small so it's permanently damaged. Their returns policy basically says the cost of packaging will outweigh the refund so don't bother and they don't offer full refunds even if you do. Disgusting website, I implore people not to buy from them!!!”

Helpful Report

Posted 4 years ago

“Bought some items that didn't fit and the return policy is horrendous. I would give this company a zero stars if I could. The sizing of items is all over the place. Never again.”

Helpful Report

Posted 4 years ago

“I bought 2 dresses in 2018 June. The 2 dresses l order were fake, cheap material from what was on the picture. The material was sooooo cheap light and nothing like the picture. I paid the same price, I tried to get my money back but no way or customer services. Very very disappointed and has never and will never buy from Light in a box unless you compensate me or send me a free trial product from you to convince me. I have also informed my clients and friends who saw my frustration as these were clothes ordered for my son’s engagement party. The clothes arrived late as well on the day of the engagement party so you can identify with my frustrations. Worthless and l can NOT recommend to buy any products from Lightinthebox - sorry. I NEVER GOT A REFUND. This was disappointing l tried to get my money back but then they went silent and no response to my emails and the phone line was not obtainable or connected.”

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Posted 4 years ago

“Every pair off fitness leggings I bought for my daughter fit perfect great quality myself and my daughter love them was upset about 1 pair which did rip after worn once other than that very happy”

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Posted 4 years ago

“Refund to be issued”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I apologize for the inconvenience caused. After review your case, I had conducted Ticket ID=23633480 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,255 reviews