LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,255 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“The product received was of poor quality and different to the one featured on the website. The neckline is ragged and uneven. The sleeves are short, not long. The length is different (the product that arrived is too short). The pattern on the sweater is not the same and the colour is very different. The product illustration on the website was a complete misrepresentation. The return process was difficult and expensive. At one stage I was offered a refund of AUD3 or a "reward" of AUD9 if I ordered something else from their website if I didn't want to return to China. I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY. BEWARE!”

Helpful Report

Posted 4 years ago

“To be expected. XL would fit an average ten year old. They say there size chart is a little smaller. That means I would need,xxxxxxL. I noticed that size label on the color is missing. They won’t pay return only a 30 percent refund or 40 percent credit note. Which I’ll take the refund and never use them again”

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Posted 4 years ago

“This is the one of the baddest company.when you want to return no chance and customer care they making the customers fool. people please don't waist your money and time on this company.”

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Posted 4 years ago

“Absolutely rubbish. Wish I had read the reviews, no refund for my items”

Helpful Report

Posted 4 years ago

“I ordered size 2XL meditation pants. They arrived in the UK with the label stating 2XL however when put on they are the equivalent of a UK medium. As for customer service, when after receiving about 60 automated response emails from them within a 24 hour period, I finally got an email stating that they are based on chinese patterns so selecting 2XL would not work as i need to go into the sizing guide which details the length etc. That may be a fair point however the response is the equivalent of saying you should have read line 84 on page 221 of the terms and conditions. What is the point of selling to the western world when they can't align to the western market standards. Know your market. Look after your customer. Simple. I should have stopped when during the ordering process, the system asked me if i want to insure because of import duties and process. That was the warning i didn't listen to. The business should sort that and not try and dump the risk on the customer. Very arrogant company. Don't use!!!”

Helpful Report

Posted 4 years ago

“SCAM SCAM SCAM SHITTY ITEMS AT EXTORTIONATE PRICES THAT LOOK NOTHING LIKE THE ITEMS ON THEIR FAKE WEBSITE. THERE IS NO SUCH A THING AS “lightinthebox uk” They ARE BASED IN CHINA and run by LITTLE CHINESE SCAMMERS. They are CHEATS AND LIARS. DO NOT WASTE YOUR HARD EARNED CASH ON THESE LITTLE CHINESE CUNTS WHO GIVE THEMSELVES ENGLISH SOUNDINGS NAMES. PS, THEIR “POSITIVE” REVIEWS ARE ALL FAKES.”

Helpful Report

Posted 4 years ago

“I wish I’d read these reviews before ordering. It took ten days before I received my item. It arrived while I was away. What I opened was dreadful. It was supposed to be a gilet but I wouldn’t have used it as a rag so bad was the quality. I asked for a refund but was refused I should have applied within seven days. Consumer law states quite clearly it’s 14 days. The battle continues. Please don’t order from this company.”

Helpful Report

Posted 4 years ago

“Goods missing bad service - no help from them after 15 emails minimum - Bank involved and charged back to get refund”

Helpful Report

Posted 4 years ago

“I made my order on the 28 th April. Still haven’t received my order. I have asked over 10 times now for a refund and no response. Please don’t waste your money here. There a complete sham”

Helpful Report

Posted 4 years ago

“When the items arrived they didn’t fit. Two weeks later and I am still trying to get a refund that the company just don’t want to give. Apparently I should have checked the size guide. I did it just doesn’t match what was sent. Don’t order from here as you might as well just put the money straight in the bin which would be far easier than trying to get a refund.”

Helpful Report

Posted 4 years ago

“Deceiving delivery time at first order. 4-7 days. After ordering it then states dispatched from China. Never would a delivery from China arrive within that time frame. Website purposely prevents you from logging in. To track a trace. What ever password option you select it says incorrect. Thus preventing you from checking complaints or refunds. I would be shocked to see my order and if so the quality I’m sure will be questionable. Keep away from this company”

Helpful Report

Posted 4 years ago

“I received my order and it was nothing like pictured on the website, not to mention about 2 sizes to small. I have tried to get a refund but they responded saying its a custom order??? Which it's not!!! No custom measurements were asked for or given.!!!! This website is such a scam and customer service is appalling how is it legal to do this to hard working people??!!”

Helpful Report

Posted 4 years ago

“I WAS VERY PLEASED WITH THE QUALITY OF MY PURCHASE.I ALSO GOT THEM FAR SOONER THAN I EXPECTED WILL DEFINITELY BE BACK THANKS .”

Helpful Report

Posted 4 years ago

“Very poor quality shoes, looks great on picture but couldn’t say what they are actually made of. If you want to return, it has to be within 7 days, you have to pay shipping to China and most items are not refundable anyway under their categories. (Clothes, shoes...) wasn’t cheap either. Decided I wouldn’t loose anymore money by trying to send them back and wait a year for my refund! Lesson learned!”

Helpful Report

Posted 4 years ago

“Absolutely unacceptable customer service, I am still waiting for a refund was supposed to get it back weeks ago, I have asked them to let me know how and where to send an official complaint but they totally have ignored me They have received my returned items but still for absolutely no reason not refunding me back, really worst experience ever I have had with any retails”

Helpful Report

Posted 4 years ago

“Rip Off China. This company is shameful. They send a poor quality product which sizes are COMPLETELY wrong. As an Example size L is more like a size Small for best Medium. They will not refund.”

Helpful Report

Posted 4 years ago

“Wish I had read these reviews before using this company. Want to return a dress that started out at£105 but cost £129.42 I have found it impossible to get a return address. After reading the reviews I don’t think I will bother. With the cost if return and the original shipping cost I will be seriously out of pocket. Service lousy product inferior.”

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Posted 4 years ago

“Dress was lovely good fit and quality material. Hoody came in correct amended size perfect lightweight item with vibrant colours as advertised.”

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Posted 4 years ago

“I love the website.. Anything I need it's there at great quality and price and shipping is really quick. I'm loving it”

LightInTheBox 5 star review on 2nd June 2021

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Posted 4 years ago

“Always been very happy with everything I’ve ordered from this site”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,255 reviews