LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,255 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Goods poor quality poor, sizing cheap looking material , have only just read reviews , doubt I'll get any money back ,wish I'd read reviews first never again”

Helpful Report

Posted 4 years ago

“Terrible company!!!!! Do NOT FALL FOR THIS SCAM!!!!! Paid high shipping costs, only to receive my item from a LOCAL warehouse. Package arrived opened, damaged and VERY poor quality product. Refused package right from delivery. They now have package and want me to pay shipping AGAIN, so I can return (and pay shipping AGAIN!). For lousy product!!!!! Lousy customer service, total scam”

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Posted 4 years ago

“Fabulous! Excellent customer service team.”

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Posted 4 years ago

“Delighted with quality and cut of the dress ordered - so much so that I ordered it in a different colour !”

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Posted 4 years ago

“THIS COMPANY WANTS CLOSING DOWN!!!!! Please don't spend your money with this company as you WILL loose it, I wish I had read the reviews before I ordered from them. VERY POOR quality and a RIP OFF returns policy.”

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Posted 4 years ago

“quality products and loads of rewards. 10 outa 10”

LightInTheBox 5 star review on 15th June 2021

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Posted 4 years ago

“Beautiful article- excellent quality and competitive price.”

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Posted 4 years ago

“I am happily astounded by the tenacity shown by customer service to resolve an issue that seemed unfixable at a point. Great service & fast replies. Would highly recommend : )”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23810560 in our ticket center and provide new solutions for your consideration. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Great prices that are hard to beat, and quick delivery to the UK.. An all round Plus,,..cycle products are good Quality electronics..”

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Posted 4 years ago

“Very happy service. Good product and delivery ..five stars”

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Posted 4 years ago

“They advertise products that are not in stock and then keep you waiting with false promises.Getting a refund for goods they have not sent requires help from Paypal.Better to shop elsewhere.”

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Posted 4 years ago

“Not really happy with the recent purchase”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear this product does not meet your satisfaction. Could you please firstly let us know why you were unsatisfied with this purchase? I had conducted new Ticket ID =23810080 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Once we confirm what caused the problem, we will find a proper solution to help you out. Thank you for your cooperation.

Posted 4 years ago

“Very friendly and very helpful,”

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Posted 4 years ago

“Very nice and great price”

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Posted 4 years ago

“Gorgeous dress fits my wife perfect”

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Posted 4 years ago

“Fabulous item and so inexpensive..would definitely shop again”

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Posted 4 years ago

“Easy ordering and speedy delivery. Highly recommended.”

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Posted 4 years ago

“I purchased five dresses- none of them fit and one had an uneven hem to boot. When I tried to return them (within the 7 day return period) I was informed that although I had simply ordered a Size 8, the dresses were made to measure and therefore could not be returned. They informed me that the measurements of the dresses were published on their website and that I should have checked them before ordering. However, when I measured the dresses they did not conform to the published measurements. In fact the measurements were out by 1 1/4" to 1 1/2" on all garments (either hips were made too small or bust was made too large) so I emailed them back. They then requested dozens of photos. They deemed most unacceptable at first and I had to retake them using strict guidelines. I had to provide 4 measurements from the INTERIOR of the garment for the bust as well as measurements for the waist and hip. Some photos were requested as often as 3 times over the course of our 13 email exchanges. My photos clearly indicated that measurements were different from those published on their website. Still they refused to authorize my returns. Finally, in one email they acknowledged the following: "For the peach dress, we are sorry that it does not match the size chart." I replied that I assumed they would now issue a Return Authorization Form. I haven't heard back from them since! I have now reported this company to my credit card company for fraud. Perhaps they will have more luck.”

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Posted 4 years ago

“Absolutely terrible ,sent the wrong thing ,poor quality and won't give me my money back ,avoid avoid avoid”

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Posted 4 years ago

“READ THE FINE PRINT!! Had I done this earlier, I likely wouldn't have purchased anything. I'm a XL size when it comes to shirts/cycling jerseys. I ordered two that were XXL and they were too small. They fit like a small XL. RETURNS MUST BE SHIPPED TO CHINA at your own expense. What a joke. The shipping to China is more than the jerseys are worth. So they offered me the credit (30% of my purchase price), which I'll never use as I'll never shop here again, or a "refund" of 20%. When they offered the refund they failed to mention at first they can't just credit my card. They have to give me a credit on the site, which I can then "withdraw" to my original card. This whole experience has been a joke. All the complaints I now see on the BBB website are justified.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,255 reviews