LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, fast delivery and excellent quality. Exactly as stated”

LightInTheBox 5 star review on 20th July 2021

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THIS COMPANY To all who is thinking of purchasing from this website. I advise you not to buy anything from them. I purchased a car hoover it broke down after 5 minutes use. I contacted customer service about 6 times requested a return address for a refund.They wanted a video which I sent about 3 times, they could not upload it. An EXCUSE not to refund me. I’m left now with a pile of rubbish that doesn’t work and it wasn’t cheap.”

LightInTheBox 1 star review on 20th July 2021

Helpful Report

Posted 5 years ago

“I ordered two shirts, both the same size. They took very long to get here. I didn't know the order was coming from China. One had a head hole that a child's head could not fit through. I asked to return the shirt. Customer service asked me to take a photo with a tape measure! I did this, and sent the photo. They then gave me three options. #1 Return the shirt for a refund, but I had to pay shipping costs to China, which cost as much, or more than the shirt itself. #2 Keep the shirt and get $15 credit in their store on another item #3 Keep the shirt and they would give you $10 back. None of these seem fair for a defective shirt that I can't even pull over my head. But since I never want to order from them again, I decided to take the $10 back and cut my losses. I am still waiting for the $10 to appear on my credit card. Don't order from this company. The quality of the product is awful. If the product is defective, you can not get a full refund. This means, they can send you junk and you have no recourse. It is a scam”

Helpful Report

Posted 5 years ago

“Not even 1 star! After ordering I realised I entered a wrong digit in my email address, I’ve tried to contact customer services 3 times left messages with my wrong and right email. I ordered the dress 9/10 days ago, still not here an no reply from customer services! Rip off company terrible customer service, that’s if they’re even real. Oh but they’ve took the money out my bank! Robbers”

Helpful Report

Posted 5 years ago

“Please, please, do not use this company. Impossible to locate return information, goods are the worst I’ve ever come across. Clothing arrived not as advertised. Email addresses do not exist. Really not sure how this outfit is surviving. I’m unable to process a return as their web site is on a carousel consistently going to questions and answers.”

Helpful Report

Posted 5 years ago

“THIS IS NOT THE WIG THAT WAS PUCTURED...ARE YOU KIDDING ME YOU SCAMMERS, IM GOING TO POST THESE PICTURES ALL OVER THE INTERNET, I'M GOING TO REPORT YOU TO THE BETTER BUSINESS BUREAU...IM GOING TO REPORT YOU TO MY STATE ATTORNEY!”

LightInTheBox 1 star review on 17th July 2021

Helpful Report

Posted 5 years ago

“Very pleased so far with LightIn TheBox. I have purchased three amazing dresses and some bicycle lights, all good quality products. The time it takes for them to arrive is relatively good considering that my products have come from China. I highly recommend!”

Helpful Report

Posted 5 years ago

“Do not order from this company. Very poor quality clothes and took ages to arrive. They will not accept returns and offered me 10% refund without sending the dresses back. Lost £60”

Helpful Report

Posted 5 years ago

“Awful company Took ages to arrive Awful quality Tried to return but due to paying by PayPal u r not registered as an account so u just go round and round and give up Would never buy here again!”

Helpful Report

Posted 5 years ago

“DO NOT BUY HERE!!!! The dress I received looked nothing like the picture. Even though I ordered a standard size they said it was custom and would not take a return. Never ever ever again. You shouldn't either.”

Helpful Report

Posted 5 years ago

“Ordered bike clothes. Came more than a month after their corfied ship date. Clothes were poor quality also were stitched incorrectly that would not fit but they would not take it back for exchange. Looks like rejects but are sent as new. Don’t buy from this company! Real rip off!!”

Helpful Report

Posted 5 years ago

“Delivery was confirmed as 05/07 but goods didn’t arrive until 14th and 16th. The items ordered were disgusting! Nasty colours and really cheap rubbish material. The suit jacket was actually hard! Size 14 trousers would fit a size 8. No labels on anything - material very close to plastic so probably highly flammable. Having promised me free returns they are now ignoring me so I’m out of pocket £450! Do not use this company!”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THIS COMPANY, THEY ARE THIEVES. THEY WILL NOT RETURN YOU ANYTHING THAT YOU BUY FROM THEM. PLEASE DO NOT BUY ANYTHING FROM THEM PLEASE. ALSO WHAT YOU SEE ON THE WEBSITE ITS NOT THAT WHAT YOU ARE GETTING.”

Helpful Report

Posted 5 years ago

“Do not buy from here, the co.make it impossible to return”

Helpful Report

Posted 5 years ago

“No Light in the Box, avoid avoid avoid, complete ripoff”

Helpful Report

Posted 5 years ago

“I am trying to send back a dress that does not fit and it is impossible. I have gone to great lengths but still cannot get a ticket to contact customer service. Why do you need a ticket to contact customer services. I will certainly not order from them again. Regards Disgusted”

Helpful Report

Posted 5 years ago

“Be aware! Need to be 100% sure you want the item before purchasing!! Purchased item. Poor quality on arrival. Offered small discount to keep it. I returned it at great cost to CHINA - nearly £15.00! Completing all necessary documentation. No response from company. Have escalated to “supervisor”. Still nothing. This has cost a great deal of money with nothing in return. Shameful company - I would strongly recommend NEVER to buy from them. Awful experience. Totally ripped off.”

Helpful Report

Posted 5 years ago

“Very happy to buy on this online shop - unbelievable fast shipping and affordable prices.”

Helpful Report

Posted 5 years ago

“It's a amazing website, with top quality things to buy”

Helpful Report

Posted 5 years ago

“So far so good! Delivered in an acceptable time frame and reviews made me feel confident the product was of quality. And it was!”

LightInTheBox 5 star review on 13th July 2021

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews