LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,255 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from this company, they are rubbish. I ordered 2 dresses and it’s so disgusting I’m trying to return them and get the refund but it’s so difficult to contact them. There’s no way to do that. RIDICULOUS I HATE THEM. Please don’t buy any thing from them.”

Helpful Report

Posted 4 years ago

“I’m really really disappointed by the company policy you have. It is not a good way of retaining customers if someone has to fork out £45/50 to return an item. The suggestion to pass on the item as a gift is borderline ridiculous. It’s better to be clear, open and accessible in your policies but it garners longer term customer loyalty. In this case, I won’t be using your platform again to buy anything”

Helpful Report

Posted 4 years ago

“DISGRACEFUL!! STAY AWAY No delivery. Automated email response multiple times. Blamed on Covid. Same automated email when I requested refund”

Helpful Report

Posted 4 years ago

“STAY AWAY from this company. Be warned!!! My daughter ordered 3 dresses.Dresses arrived late and they are cheap and nasty. They also don't fit. They arrived on the Saturday and she has tried to return them since Monday. Messages received from this scam outfit don't make sense . Wont send a return label. She was told it would cost more to return them.! Idiots!!!!! Why are we being scammed by all of these online companies who have no means of being contacted. If this company can be bothered to read their emails could someone contact me so we can resolve this issue. This matter will not be dropped until a satisfactory outcome is achieved.”

Helpful Report

Posted 4 years ago

“Dreadful company with hopeless customer service return or complaint contact.”

Helpful Report

Posted 4 years ago

“If I could give zero stars, I’d give them a negative zero. Sizing is awful, quality of material is awful and it just did not look like they advertised in the picture. Deplorable return email saying I should keep the product because shipping back to China would cost more than the return. Avoid this company.”

Helpful Report

Posted 4 years ago

“the products are very good and of high quality.customer service is very good.but ordering items that they dont have seems to be a problem. I recently ordered an item ,to be told there was a delay for 2 weeks then to be told they hadn't got the item.other than that.its excellent”

Helpful Report

Posted 4 years ago

“Item I ordered was much better quality than I expected, definitely going to order another 2 pairs”

Helpful Report

Posted 4 years ago

“Excellent earbuds can hear music and talk on the phone Loud and clear. Best buy and it's worth it.”

Helpful Report

Posted 4 years ago

“Do not shop here. I was offered an insulting 10% refund on four items i bought and told to give them away if i didnt want them to friends and family!! Ive never heard anything so ridiculous. They have a real scam going on here. It says on their website its easy to return goods .....liars.If i could leave no stars i would.”

Helpful Report

Posted 4 years ago

“The only problem I have is the returns process as I have been try to return items for 2 weeks and still havent got the details yet”

Helpful Report

Posted 4 years ago

“I collect my order I am Very Happy Thanks”

Helpful Report

Posted 4 years ago

“Always a pleasure dealing with this company. The clothing is of a very high standard and delivery is quite quick”

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Posted 4 years ago

“Great products such as 3d Tshirts that look fabulous and you don't find anywhere else”

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Posted 4 years ago

“Loved my dress good quality and fits perfect will definitely order again thanks lightinthebox .”

Helpful Report

Posted 4 years ago

“Ordered back in November 2020 nothing by xmas numerous emails and complaints. Always sent back a generic email saying because of covid shipping bad. Months later no product no refund .just hundreds of emails trying to get more orders . What a joke .do not use.”

Helpful Report

Posted 4 years ago

“So disappointed with 2 dresss material so cheap git 1 white dress material so hard”

Helpful Report

Posted 4 years ago

“No problem with the product. Don't expect your order to arrive on time. They set om your order for days before even starting to process it. Then its shiped to New York sets for more days. They create a shipping label. Making you think your item may actually be on the way to the post office. But in reality it's still sitting in their warehouse.”

Helpful Report

Posted 4 years ago

“Sent shorts as 34", what turned up didn't look khaki was less than 32". Difficult to contact to return. Trying to sell at a loss locally. Wouldn't touch them again with a barge pole”

Helpful Report

Posted 4 years ago

“really very happy with the service recieved and the very quick delivery and I will be ordering again”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,255 reviews