LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,255 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“If I could give zero stars then I would! Can't even find out how to return an item. Stay away from this company.”

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Posted 4 years ago

“Fabulous product”

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Posted 4 years ago

“Stay away from this company. They are happy to take your money but not willing to give it back. I have been waiting weeks for my items and only get delivery updates when I’m have asked for a refund. The delivery updates say it could still be weeks away. If you can’t deliver your items. Don’t sell them!”

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Posted 4 years ago

“I ordered an ABC magnetic letters set for kids which should include 104 letters (3 lowercase and 1 uppercase), white board, 4 pens and eraser. It came almost in time, but in broken box and with only one pen. The white board is flat, not as shown in description and damaged. I wanted it as a gift, but now I need to search for something else. I’m really disappointed and will never buy again from this company.”

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Posted 4 years ago

“Good service my purchase arrived quickly and was of good quality.”

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Posted 4 years ago

“So far so good. Ordered a few t-shirts and all have been the perfect size and just as described. They have a nice selection of unique styles that I like so plan to buy a few more. Overall positive experience so far.”

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Posted 4 years ago

“good tracking, excellent condition”

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Posted 4 years ago

“Received my order very quick, & was very happy with it also good quality. It's a gift for my daughter & I know she will love it.”

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Posted 4 years ago

“it is outragius 3 months and money wasted waiting on a parcel that will never be delivered they contacted me saying you must follow up with your local post and ask them about the shipment local post dont know where this shipment is first and last time goodbye to my hard earned money”

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Posted 4 years ago

“The products quality is amazing. Customer service team are very helpful and responsive. Delivery service is very efficient and easy to track. Thank you light in the box for delivering all of that qualities.”

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Posted 4 years ago

“Very good service, no problems. Thank you.”

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Posted 4 years ago

“Very recomended,was ordering the dress and Im soo happy,top quality,fast delivery”

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Posted 4 years ago

“Lovely watch. Very pleased with purchase”

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Posted 4 years ago

“Rubbish”

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Posted 4 years ago

Dear customer, we are sorry that you were unsatisfied with us. We do really want to help you but we get confused. Could you please advise us more details of your problem, so we can check and solve problem in timely manner? Thank you for your understanding in advance.

Posted 4 years ago

“Can't believe how shopping with lightinthebox so easy delivery is great”

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Posted 4 years ago

“If you want something original go to L.I.T.B. From quirky Ts to Insane hoodies you will always find something to enhance your collection. The prints are out of this world and comfortable too. Delivery is awesome considering the distance. I'm in the U.K. and receive goods about a week from purchase. Always worth the wait. Kirk out”

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Posted 4 years ago

“I wouldn't advise anyone to buy anything from this site I purchased two dresses over a month which I still haven't received”

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Posted 4 years ago

“Avoid this company at all cost! Unless you like just throwing your money away. Received two faulty shower units and now am asking for a refund the company is ignoring my emails. Do not use this company. The first item they offered me 25% of my money back or 40% off if I bought another, absolutely appalling Customer service. Second arrived with the same defect and then to top it off wasn’t even suitable for the UK. I’ve asked for a refund but am being ignored”

LightInTheBox 1 star review on 4th July 2021

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Posted 4 years ago

“Products nothing like the pictures on the website. The material is very cheap and nasty. I will never order from you again. Avoid at all costs!”

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Posted 4 years ago

“Sizing incorrect and very poor quality material. Ridiculous return policy encouraging me to give away as expense of return to China so high. Should be covering return costs as item not as described. Will not use this company again. Avoid at all costs.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,255 reviews