LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“They advertise products that are not in stock and then keep you waiting with false promises.Getting a refund for goods they have not sent requires help from Paypal.Better to shop elsewhere.”

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Posted 4 years ago

“Not really happy with the recent purchase”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to hear this product does not meet your satisfaction. Could you please firstly let us know why you were unsatisfied with this purchase? I had conducted new Ticket ID =23810080 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Once we confirm what caused the problem, we will find a proper solution to help you out. Thank you for your cooperation.

Posted 4 years ago

“Very friendly and very helpful,”

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Posted 4 years ago

“Very nice and great price”

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Posted 4 years ago

“Gorgeous dress fits my wife perfect”

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Posted 4 years ago

“Fabulous item and so inexpensive..would definitely shop again”

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Posted 4 years ago

“Easy ordering and speedy delivery. Highly recommended.”

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Posted 4 years ago

“I purchased five dresses- none of them fit and one had an uneven hem to boot. When I tried to return them (within the 7 day return period) I was informed that although I had simply ordered a Size 8, the dresses were made to measure and therefore could not be returned. They informed me that the measurements of the dresses were published on their website and that I should have checked them before ordering. However, when I measured the dresses they did not conform to the published measurements. In fact the measurements were out by 1 1/4" to 1 1/2" on all garments (either hips were made too small or bust was made too large) so I emailed them back. They then requested dozens of photos. They deemed most unacceptable at first and I had to retake them using strict guidelines. I had to provide 4 measurements from the INTERIOR of the garment for the bust as well as measurements for the waist and hip. Some photos were requested as often as 3 times over the course of our 13 email exchanges. My photos clearly indicated that measurements were different from those published on their website. Still they refused to authorize my returns. Finally, in one email they acknowledged the following: "For the peach dress, we are sorry that it does not match the size chart." I replied that I assumed they would now issue a Return Authorization Form. I haven't heard back from them since! I have now reported this company to my credit card company for fraud. Perhaps they will have more luck.”

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Posted 4 years ago

“Absolutely terrible ,sent the wrong thing ,poor quality and won't give me my money back ,avoid avoid avoid”

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Posted 4 years ago

“READ THE FINE PRINT!! Had I done this earlier, I likely wouldn't have purchased anything. I'm a XL size when it comes to shirts/cycling jerseys. I ordered two that were XXL and they were too small. They fit like a small XL. RETURNS MUST BE SHIPPED TO CHINA at your own expense. What a joke. The shipping to China is more than the jerseys are worth. So they offered me the credit (30% of my purchase price), which I'll never use as I'll never shop here again, or a "refund" of 20%. When they offered the refund they failed to mention at first they can't just credit my card. They have to give me a credit on the site, which I can then "withdraw" to my original card. This whole experience has been a joke. All the complaints I now see on the BBB website are justified.”

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Posted 4 years ago

“The product received was of poor quality and different to the one featured on the website. The neckline is ragged and uneven. The sleeves are short, not long. The length is different (the product that arrived is too short). The pattern on the sweater is not the same and the colour is very different. The product illustration on the website was a complete misrepresentation. The return process was difficult and expensive. At one stage I was offered a refund of AUD3 or a "reward" of AUD9 if I ordered something else from their website if I didn't want to return to China. I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY. BEWARE!”

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Posted 4 years ago

“To be expected. XL would fit an average ten year old. They say there size chart is a little smaller. That means I would need,xxxxxxL. I noticed that size label on the color is missing. They won’t pay return only a 30 percent refund or 40 percent credit note. Which I’ll take the refund and never use them again”

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Posted 4 years ago

“This is the one of the baddest company.when you want to return no chance and customer care they making the customers fool. people please don't waist your money and time on this company.”

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Posted 4 years ago

“Absolutely rubbish. Wish I had read the reviews, no refund for my items”

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Posted 4 years ago

“I ordered size 2XL meditation pants. They arrived in the UK with the label stating 2XL however when put on they are the equivalent of a UK medium. As for customer service, when after receiving about 60 automated response emails from them within a 24 hour period, I finally got an email stating that they are based on chinese patterns so selecting 2XL would not work as i need to go into the sizing guide which details the length etc. That may be a fair point however the response is the equivalent of saying you should have read line 84 on page 221 of the terms and conditions. What is the point of selling to the western world when they can't align to the western market standards. Know your market. Look after your customer. Simple. I should have stopped when during the ordering process, the system asked me if i want to insure because of import duties and process. That was the warning i didn't listen to. The business should sort that and not try and dump the risk on the customer. Very arrogant company. Don't use!!!”

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Posted 4 years ago

“SCAM SCAM SCAM SHITTY ITEMS AT EXTORTIONATE PRICES THAT LOOK NOTHING LIKE THE ITEMS ON THEIR FAKE WEBSITE. THERE IS NO SUCH A THING AS “lightinthebox uk” They ARE BASED IN CHINA and run by LITTLE CHINESE SCAMMERS. They are CHEATS AND LIARS. DO NOT WASTE YOUR HARD EARNED CASH ON THESE LITTLE CHINESE CUNTS WHO GIVE THEMSELVES ENGLISH SOUNDINGS NAMES. PS, THEIR “POSITIVE” REVIEWS ARE ALL FAKES.”

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Posted 4 years ago

“I wish I’d read these reviews before ordering. It took ten days before I received my item. It arrived while I was away. What I opened was dreadful. It was supposed to be a gilet but I wouldn’t have used it as a rag so bad was the quality. I asked for a refund but was refused I should have applied within seven days. Consumer law states quite clearly it’s 14 days. The battle continues. Please don’t order from this company.”

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Posted 4 years ago

“Goods missing bad service - no help from them after 15 emails minimum - Bank involved and charged back to get refund”

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Posted 4 years ago

“I made my order on the 28 th April. Still haven’t received my order. I have asked over 10 times now for a refund and no response. Please don’t waste your money here. There a complete sham”

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Posted 4 years ago

“When the items arrived they didn’t fit. Two weeks later and I am still trying to get a refund that the company just don’t want to give. Apparently I should have checked the size guide. I did it just doesn’t match what was sent. Don’t order from here as you might as well just put the money straight in the bin which would be far easier than trying to get a refund.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews