LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,255 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the variety on over and the low-cost when I need anything I go here first”

Helpful Report

Posted 4 years ago

“CLOTHES ITEMS ABSOLUTELY RUBBISH I ordered from Lightinthebox and when I received my items they are absolute rubbish quality. There was not one item I would wear. The material is the same for all items just like lining. I have emailed them several times but the suggestions I have got back from them are a joke, I wouldn't even give them to a friend as was suggested to me. I will keep emailing until I get a response. Not giving up until I get my refund. Its the worst company I have ever dealt with and obviously won't be ordering again. Dont know how they are still operating. DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

“Excellent service with delivery on time. The product (wall tapestry), was exactly as advertised. Well Done LightInTheBox.”

Helpful Report

Posted 4 years ago

“lightin is great value for money the only issue is sizes come up small and when I asked how I return an item I still have not had a response.”

Helpful Report

Posted 4 years ago

“I sent in a comment box with you only yesterday about out my problems with the vacuum cleaner and you haven't got back to me me in respect there is no option I could send a photograph and explained in detail what was wrong with the vacuum cleaner in question and dissatisfied with the response which is no response”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23703573 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Hi, just to say I received my hat and it is exactly as in photo. I am very satisfied with my purchase and would recommend. Thanks👍”

Helpful Report

Posted 4 years ago

“Its good for buying items for a cheap price”

Helpful Report

Posted 4 years ago

“All I ordered from LightinTheBox is great quality, value and sizes! Customer Service is fantastic delivery fast enough and overall really good online shopping! Highly recommended!!”

Helpful Report

Posted 4 years ago

“Dress arrived in time scale quoted lovely dress fits well nice material. Site was easy to look round and order”

Helpful Report

Posted 4 years ago

“Great and efficient service. My item delivered as promised with good condition. I had all the information and communication until I received my item. Great service. Thank You.”

Helpful Report

Posted 4 years ago

“Great product and service would buy again”

Helpful Report

Posted 4 years ago

“ABSOLUTELY AWFUL SITE. DO NOT USE.POOR QUALITY. MAKING ME JUMP THROUGH HOOPS TO TRY AND GET MY MONEY BACK FOR THE VERY POOR QUALITY. ITEM RECEIVED. Purchased a cycling jersey from here. Terrible quality for the money paid, and did not look anything like the advertised pictures. I have had to send numerous emails, adding photos to show the barcode and tags on the item, despite the item arriving and just completing the returns ticket to send straight back. I have sent 4 emails now simply asking for a returns label so I can get a refund. They emailed me today asking if I’d be prepared to keep the item and receive a 35% refund? Why?? I can’t use the item so I just want my money back. Think this is a scam as the product takes about two weeks to arrive from China (not advertised clearly as the country shipping the item) on the UK website. I think they want you to give up returning the product as they make it so difficult or that you’ll just keep the item and get 35% back. Absolutely awful!!”

Helpful Report

Posted 4 years ago

“Absolute rubbish. I ordered a dog repeller for my grandchikd who is terrified of running dogs without leads. Waited weeks for it to arrive and it never worked.”

Helpful Report

Posted 4 years ago

“Horrendous company - ordered a wedding dress, delayed and delayed missed my day and then only refunding 50% -DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Dont even go close to them no customer tlf number they will send you wrong item them you will go into a spiral of one email 1 working day for email response with no solution over and over till they wear you down and you kindly give up your money”

Helpful Report

Posted 4 years ago

“****** DO NOT ORDER FROM THIS COMPANY ************ Delivery poor, customer service non existent, returns policy impossible. They should not be aloud to trade.”

Helpful Report

Posted 4 years ago

“LightInTheBox... more like YourCashInTheirBank! Truly horrendous after sales customer service, in fact that is completely under selling the point. They have zero after sales service. They are an absolute disgrace! Their returns and refunds policy is a joke. They have deliberately made product returns, exchanges and refunds impossible. It's practically invisible on the website. You will spend an age trawling through their website, trying to locate their policies and all you'll find, after what you'll find feels like hours, is a contact box, which invites you to leave a "Ticket" with reasons why you want to return your items etc. No return address mind. They only want your money! If and when they get around to replying, they will try to suggest that you have not met the criteria for their "Ticket" as they refer to it. There will no doubt be a suggestion that the files, or photos (of your purchase) are not in an approved format, or your email exceeds the 40MB file size that they can accept. Regardless of whether you met their parameters or not. I have to date sent 4 emails and now, only because I gave them an ultimatum and 7 day timeline, they have tried to be more amicable in suggesting that, as the postage to China is expensive, I may prefer to keep the junk they sent to me and accept 10 or 20% of the original value in return as my refund. Still no return address or instructions mind! In one area of their website, there is a suggestion that European customers can return products back to their EU wharehouse... why China us quoted in the reply I got, is beyond me. Do yourself a favour. Avoid these guys!”

Helpful Report

Posted 4 years ago

“I placed order more than 13 days, no order receive, No rdelivery until .... It seems to me this is not ligament / scam WEBSITE!! Order Number: 2105130846038896”

Helpful Report

Posted 4 years ago

“DO NOT BOTHER WORST ONLINE EXPERIENCE EVER. Signed up , ordered 2 shirts, no confirmation of the order, no reply from customer services , cannot get back into my account, money has been taken ...... NEVER buy thru them again ...don’t even know if I’ll get the goods, can’t talk with anyone.”

Helpful Report

Posted 4 years ago

“Ordered a shirt. Came with Peace spelled backward. Obviously comes from out of the US and not reviewed properly when manufactured. Too risky to buy from.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,255 reviews