LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all I ordered an overall skirt and the metal clips that attach the straps were in a ziplock bag for me to put on myself! The quality was extremely cheap material. I requested a return that was pretty easy to find the steps on how to return. So, I completed the return information and it took forever to hear back. They’re website is also a nightmare to navigate to find your return request. Once I heard back from them I was told it was too late for a return or refund! Do NOT order from them!!!”

Helpful Report

Posted 5 years ago

“Do not buy from this company. Poor quality Poor service Deceptive return/refund policy. You will wait a month for delivery. Do not order from this company.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY ABSOLUTELY USELESS ON ALL ASPECTS”

Helpful Report

Posted 5 years ago

“I would not buy from them again. The order I made was a cycling jacket. It was too small when it arrived. I went online to see how to return it. The reply was confusing. I eventually returned it. Value $57 plus dollars. I have sent numerous emails to Light in the box in relation to this purchase to no avail. It appears I can kiss the money goodbye. Will not use them again. It would be nice if you could trust online companies to be honest as have many I have dealt with are.”

Helpful Report

Posted 5 years ago

“Poor quality clothing, sweatshirt came as a shiny nylon/polyester fabric. No order details or return facility. Had to contact Lightinthebox after finding how on internet search. They advised goods need to be returned to China at customers expense but no China address given! Will not use again and would advise others to steer clear!”

Helpful Report

Posted 5 years ago

“I’m deeply disappointed. I ordered 6 dresses. Two of the same dress arrived which looked like a clown suit compared to the photograph.the other dresses (all in very light polyester, cheap) were not full voluminous skirts like the photographs.The dramatic full volume is what I was expecting only to find it was a quarter of the photoshopped photos. I feel like I’ve been badly conned.”

Helpful Report

Posted 5 years ago

““Never ever buy from this website. Not accepting returns and refusing refund.... totally rubbish quality The smart band did not do all they says it would. Given over to PayPal now for refund.”

LightInTheBox 1 star review on 10th April 2021

Helpful Report

Posted 5 years ago

“Never ever buy from this website. Not accepting returns and refusing refund.... totally rubbish quality and sizes smaller. Not recommend rubbish website...”

Helpful Report

Posted 5 years ago

“Ordered 3 shirts on March 20th, they printed up a UPS label but never gave it to UPS. Charged back 15 days later as per bank's protocol. Got my money back to my card in 5 days. DO NOT DEAL WITH THESE SCAMMERS!”

Helpful Report

Posted 5 years ago

“Was quick in delivery”

Helpful Report

Posted 5 years ago

“I ordered 3 items. It took at least 3 weeks to arrived and the quality of the clothes was extremely poor (nothing to do with what they advertise on their website). When I was checking how to ask for a refund, I realised it was coming from China. I had to pay £22 and now I have to wait until they get the items to hopefully to get my money back. It's really NOT worth it!”

Helpful Report

Posted 5 years ago

“I have not received an order after 5 months and now they do not even respond to emails ..”

Helpful Report

Posted 5 years ago

“Clothing was fine, only issues is that I ordered the wrong size lol Items where delivered by Royal Mail, but half of the address was missing so wasn't delivered. Royal Mail hold returns for 15days so was able to get it delivered in a couple of days. Apart from that all good.”

Helpful Report

Posted 5 years ago

“Purchased an Anime Hoodie for my Granddaughter. My item arrived in good time and the quality of the Hoodie looks good. Would use this company again”

Helpful Report

Posted 5 years ago

“Brilliant service with brilliant products”

Helpful Report

Posted 5 years ago

“A well managed business, Nothing is to much for them if you come across a problem with a order. Easy to contact and always recieve a prompt reply back. Great prices by sellers and good quality merchandise.”

LightInTheBox 5 star review on 6th April 2021

Helpful Report

Posted 5 years ago

“Item arrived on time. Item was as described . Very good service”

Helpful Report

Posted 5 years ago

“Good retail prices I very like it”

Helpful Report

Posted 5 years ago

“Good enough quality but can take some time to arrive.”

Helpful Report

Posted 5 years ago

“AVOID poor quality and cost just as much to return. Does not tell you from China!”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews