LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,285 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is not clear from the web site that this is a Chinese firm and goods are being shipped from there. They make the return process very difficult even suggesting, if item does not fit, that one gives it to a friend due to the cost of return. I have returned 2 items, posting was £25 pounds and I have not received a refund 2 months later. I cannot enter my account to make contact as it does not accept my password and the one's it sends are never recognised. I have lost over £100.”

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Posted 5 years ago

“Fantastic and they fit perfect. I am normally a size 10 and ordered a size medium. Communication was exceptional. They took a little longer than expected but they were worth waiting for as they are a bargain and so comfortable. Yes I would recommend.”

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Posted 5 years ago

“Good communication, fast delivery and excellent product, would recommend”

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Posted 5 years ago

“Everything I've purchased thro LitB have been very good it's just that I need to buy large 4 trackies + 2XL for shirts but other than that, everything's fine + not too expensive, fanx”

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Posted 5 years ago

“Love the products, but bear in mind that despatched date refers to when it leaves China. Takes about 2 weeks to receive. But worth the wait.”

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Posted 5 years ago

“Great service. Item was just as described . And arrived in time they said .”

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Posted 5 years ago

“Poor quality. Product delivered in a pocket. Remote controller doesn't work. The manual is just a piece of paper with a QR-code for an instruction video. The link is dead..”

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Posted 5 years ago

“Quality nothing like picture to send back nearly same as purchase price POINTLESS”

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Posted 5 years ago

“Ordered 2 pairs of mule shoes from picture on their website catalogue looked great on there, But got cheap knock not even look a likes instead . I didnt want a refund just the shoes I ordered. ITs MY OWN FAULT I SHOULD HAVE KNOWN BETTER . From CHINA CHINA CHINA”

LightInTheBox 1 star review on 3rd April 2021

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Posted 5 years ago

“got the run around getting my stuff keep getting emails stating it was delayed tracking it showed in NJ and another 3 weeks went by before i received my stuff unsubscribed from emails and still get them buy MADE IN USA and do not order from them”

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Posted 5 years ago

“The jacked I ordered wasn’t fitting me and also it was much thinner than what I was expecting for a winter jacket. I was surprised to learn that they wouldn’t refund, and instead they advised me to give the jacket to a friend and buy a new one! Lol.. I have pasted their costumer service message below: “Dear Customer, We are sorry the product does not fit. Please note our sizes are all based on Chinese size patterns, so it might be different from the size in your country. If you have ordered without checking the measurements in the size chart, it may not fit you. If the product has been received on the past 7 days and it belongs to our returnable category, it's brand new with original tag and packaging as per our return policies, you can return it to our warehouse in China. Please note you will be responsible for return postage. Returns can take from 20-30 days. We can exchange it for another size or another item. Please double-check the size chart and tell us which item and size to exchange it for. We will send the replacement once we receive your package and we will cover the reshipment postage. However, based on our experience, the costs for return might be the same or half the price of your parcel, even by using the cheapest tracking service in the post office. So, to return to China may not be the most economical option. Instead, we suggest keeping the item, give it to a friend/family member. Sometimes, a new order for the correct size may be more cost-effective than a return. We would like to propose the following offers which may be more beneficial and practical than a return: a) Keep the item and receive a reward of 20% of the product's value. b) Keep the item with a refund of 10% of the product's value. Please tell us which offer you prefer (‘a’ or ‘b’), we will arrange it for you as soon as we receive your reply. We look forward to your response and appreciate your kind understanding. Sincerely, Customer Service””

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Posted 5 years ago

“To date all items I have purchased have been delivered timely and perfect.”

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Posted 5 years ago

“first class”

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Posted 5 years ago

“The items I have bought have been of good quality”

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Posted 5 years ago

“Bright beautiful colours, soft Jersey, well made. Looks even better in person. Will buy more for sure. Thank you!”

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Posted 5 years ago

“Amazing variety of products and prices. Reliable sellers and fanatic customer service.”

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Posted 5 years ago

“The quality and value is excellent and it is easy to track your parcel. I have used Light in the Box twice now.... recommended to friends and family and will continue to use them”

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Posted 5 years ago

“I am pleased to say that my issue with lightinthebox has been resolved & i'm happy with the result.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. We'd like to take full responsibility for unqualified product. We suggested you to send us some pictures to show if the product has a quality issue, so we could seek compensation of the return postage from the supplier. We regret to find that you could not send us any pictures. Since we were unable to verify if our product has quality issue, we could only help you return the product at your cost, due to our policy. However, I truly value you as our customer and do really want to help you. I had conducted new Ticket ID =23236608 in our ticket center and provide some Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Hi my recent order consisted of a handbag and a bra the bag was great but I was sent the wrong bra which was the wrong size and colour I asked for a red bra and I was sent a blue one and the size was too small so I wasn't very happy.”

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Posted 5 years ago

“Total scam merchants do not deal with them as they poor quality and wrong size goods good then offer you 10% of the return price and you have to pay the exorbitant costs to sent back to China. SCAM, SCAM, SCAM”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,285 reviews