LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“first class”

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Posted 5 years ago

“The items I have bought have been of good quality”

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Posted 5 years ago

“Bright beautiful colours, soft Jersey, well made. Looks even better in person. Will buy more for sure. Thank you!”

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Posted 5 years ago

“Amazing variety of products and prices. Reliable sellers and fanatic customer service.”

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Posted 5 years ago

“The quality and value is excellent and it is easy to track your parcel. I have used Light in the Box twice now.... recommended to friends and family and will continue to use them”

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Posted 5 years ago

“I am pleased to say that my issue with lightinthebox has been resolved & i'm happy with the result.”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. We'd like to take full responsibility for unqualified product. We suggested you to send us some pictures to show if the product has a quality issue, so we could seek compensation of the return postage from the supplier. We regret to find that you could not send us any pictures. Since we were unable to verify if our product has quality issue, we could only help you return the product at your cost, due to our policy. However, I truly value you as our customer and do really want to help you. I had conducted new Ticket ID =23236608 in our ticket center and provide some Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Hi my recent order consisted of a handbag and a bra the bag was great but I was sent the wrong bra which was the wrong size and colour I asked for a red bra and I was sent a blue one and the size was too small so I wasn't very happy.”

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Posted 5 years ago

“Total scam merchants do not deal with them as they poor quality and wrong size goods good then offer you 10% of the return price and you have to pay the exorbitant costs to sent back to China. SCAM, SCAM, SCAM”

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Posted 5 years ago

“Terrible , they canceled my item and didn’t give me any explanation”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I regret to tell you that your order was cancelled because the product was out of stock. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23236311 in our ticket center to explain more about this problem and will also provide an offer to meet your satisfaction. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“I bought ten pairs of support socks using Light in the box, fantastic quality, fantastic price, the best part is they actualy do work to keep the swelling down. They deserve 10 stars not 5.”

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Posted 5 years ago

“received a large asked for small”

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Posted 5 years ago

“Surprisingly good, my order arrived slightly later than quoted but still good.”

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Posted 5 years ago

“Good products and quality”

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Posted 5 years ago

“All items arrived on time and fit for purpose. Like the 3D graphics very much.”

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Posted 5 years ago

“Excellent products on display, will be doing more business in the future.”

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Posted 5 years ago

“Provided the service they offered at a good price. Delivery is not quick but it does come. Hang in there.”

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Posted 5 years ago

“The product is what it is. Very good Would like to see more information on them. Thanks”

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Posted 5 years ago

“I will never buy from here again a dress I bought came as a square of material not even sewn and see through 2 pullover s were nothing like what was advertised in color or quality buyers beware don’t even look on this website”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry that one of the dresses doesn’t meet your satisfaction. In order to help you, I had conducted new Ticket ID =23236190 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. I will help you check and resolve the problem in a timely manner via this ticket. Thank you for your cooperation.

Posted 5 years ago

“This is my 3rd order and the cycling stuff is really good quality”

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Posted 5 years ago

“Products are good quality and I am happy with my purchase.one item was faulty but customer service dealt with efficiently and are replacing it.The only reason I deducted a point was due to shipping as it was two weeks late so you would need to give two months if you were ordering for an event.”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews