LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I often buy things from LightInTheBox. The choice is very big and incredibly interesting. I don't have to wait too long for delivery (usually less than 2 weeks). Unfortunately, sometimes the clothes differ a little in the color in the picture than they are in reality, but this is the only drawback. Besides, LightInthebox has excellent customer service, I really recommend it:))”

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Posted 3 years ago

“Very happy with my purchase true to size and good quality”

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Posted 3 years ago

“Great products, lots of offers.”

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Posted 3 years ago

“Very nice, very good”

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Posted 3 years ago

“Ordered a dress for a wedding..was bit worried has company not in UK...well happy with my item and very good price's...would definitely recomend”

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Posted 3 years ago

“It's a very smart top which can be used to go out. It's as it appears on line.”

LightInTheBox 5 star review on 4th October 2022

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Posted 3 years ago

“Excellent company to deal and the ladies' handbag came on time. Having said that, I do not want a continual bombardment of adverts coming from the app on my phone to purchase further items. If I want something, I will purchase it. Because of this continual bombardment I have removed the app from my phone.”

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Posted 3 years ago

“Some good items .hard to return anything .wait forever to get your purchases.i gave up trying to return anything gave it to charity.”

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Posted 3 years ago

“A few of the clothes I have bought have been not so good as the pictures unfortunately. But the ones that were are very good 👍”

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Posted 3 years ago

“Amazing products. Quick delivery”

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Posted 3 years ago

“Love the new products I bought!! Delivered really quickly and exactly as I’d imagined.”

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Posted 3 years ago

“Great item, very cool, and fits well”

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Posted 3 years ago

“Все понравилось, товар соответствует описанию, относительно не долгая доставка. Рекомендую”

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Posted 3 years ago

“Same of the LightInTheBox - delighted with the products”

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Posted 3 years ago

“Very high quality of the products what i am buying. Fast delivery.”

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Posted 3 years ago

“Everything I have ordered has come as described and quite fast delivery”

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Posted 3 years ago

“Love the cushion covers . Very good quality and look fantastic with different and new settee Delivery was quick and ordering was easy .”

LightInTheBox 5 star review on 27th September 2022

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Posted 3 years ago

“Very good, item was high with no damage at all. Very nice and would order again. 5 star”

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Posted 3 years ago

“Excellent so far keep it up nice one Ty 👍”

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Posted 3 years ago

“I was wary of ordering but so glad i did, 5 tee shirts ordered and all 5 are of excellent quality. My size normally is xl and thats what i ordered and the sizes were perfect. Exceptional well packaged and would have no worries about ordering again. 5 *****”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews