LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant service and as for the items excellent a definite ⭐⭐⭐⭐⭐”

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Posted 3 years ago

“I received the proper products very quickly. I'm really satisfied”

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Posted 3 years ago

“Good product and a good customer service”

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Posted 3 years ago

“My order was a gift but the box is too damaged to gift it, I’m very disappointed in the quality.”

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Posted 3 years ago

Dear Customer, This is Chloe, supervisor of customer service, Lightinthebox. Thanks for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. Don't worry, i will try my best to provide my service to you and adequately handle this problem. As you mentioned before, the box is damaged. Could you do me a favor to take a photo of the box. We wonder to see how serious the box was damaged and ensure the good inside are not damaged. Please kindly understand that we are a Hoongkong-based company and we ship from China. Due to long international shipping, there are some unexpected uncertantities may cause the box broken. We sincerely apologize for the inconvenience caused to you. Waiting for your kind response. You can also reply me in the ticket 27148266. Sincerley Customer Service

Posted 3 years ago

“I rate this as 4 out of 5. The items are very nice, but clothes sizes are diferent than it says on the size chart when you choose clothes. And also quiet long delivery, but if you get something for a good price it's not so bad to wait a litle longer. Very nice customer service, fast replys.”

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Posted 3 years ago

“Fabulous shoes bought for a special occasion. Lovely quality and good fit.”

LightInTheBox 5 star review on 18th October 2022

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Posted 3 years ago

“I found this company true to their word both in quality of their products and the delivery on time. My previous goods were value for money and I would have no hesitation in recommending this company to my family and friends.”

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Posted 3 years ago

“What a lovely present! Very pleased, love the colors, thank you, comments from my wife!”

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Posted 3 years ago

“Product great quality, quick delivery. Use this site frequently”

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Posted 3 years ago

“good product, liked the price ,delivered on time, rate 5 stars”

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Posted 3 years ago

“lovely dress, good quality fabric and fast dispatch, thank you”

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Posted 3 years ago

“Easy to order and not too long before delivery”

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Posted 3 years ago

“Just what i ordered,I’m very pleased 😁, I have just one problem the amount of time waiting for deliveries and from shipped there’s no more info apart from the week gap between the dates you give.kind regards.”

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Posted 3 years ago

“I enjoy buying clothing from Lightln The Box. They offer quality & unique clothes.”

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Posted 3 years ago

“Good customer service with two options available, they were quick to reply even with the difference in time zones.”

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Posted 3 years ago

“Excellent service good quality product absolutely no problems delivery on time”

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Posted 3 years ago

“I've been using light in the box for a few weeks and have got to say probably the best Internet shopping page I have ever used, gast delivery service great size guide everything fits comfortably”

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Posted 3 years ago

“All the products I have bought from LightinTheBox have been excellent. delight all round for the gifts.”

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Posted 3 years ago

“Excellent site for choices and bailie for money . Easy to navigate . And very good coms through the purchase process and added bonus of reward points”

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Posted 3 years ago

“Beautiful comfy clothing, a fast efficient delivery service. I’m very happy with all of my purchases”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews