LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Hi I would just like to say that as a new customer I’m a very happy with lightin the box app as I’ve have made two purchases and awaiting more.great price and no thoughts in the garments and quantity material.”

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Posted 3 years ago

“Two items bought, I am very satisfied with one and very pleased with the quick response in sorting out the other one which I had a problem with. Overall I am pleased with your service.”

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Posted 3 years ago

“My dress was beautifully made out of heavy silk and made to measure so fitted really well, however the arms were a little tight. A suggestion to avoid may be to ask for arm circumference for long sleeved fitted dresses :). Excellent value for money!”

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Posted 3 years ago

“Ordered 4 items all 5xL In size As I heard that sizes are not very generous.2 Tee shirts fitted ok 1 unable to try on as cannot get my head through the neck and body warmer was so small it would not fit my son who normally wears a Medium to large!!!!!”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27578768 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Order ref: 2211111060842760 beginning November still not received. Can’t find any way to contact Light in the box to ask where parcel is or track item. Not happy.”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27578808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“I would recommend this company as I found them to be reliable and the items I have recieved are well made and of good materials.”

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Posted 3 years ago

“I just started using lightning in a box and I am so surprise the quality of material is very high considering the price I am paying for them, , all my purchases so far has been great really beautiful purchases 41 items so far. I cannot find any problems with my purchases I highly recommend. I’m considering leaving AMAZON for this site. Thanks guys”

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Posted 3 years ago

“Very good but where are the orders they were ordered on the 18th November”

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Posted 3 years ago

“Great products, fast delivery, overall excellent.”

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Posted 3 years ago

“Love LightinTheBox!! Fabulous choice of products,and great quality.”

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Posted 3 years ago

“My second Jacket from here and I love it”

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Posted 3 years ago

“Everything i’ve Bought from LightInTheBox has been Great I would recommend to everyone. Just ensure you select your size correctly.”

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Posted 3 years ago

“Excellent product for dog training Only needed to use the noise & vibration settings for dog training Would recommend this product”

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Posted 3 years ago

“Excellent prices and very good products; however, would welcome shorter delivery times as standard.”

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Posted 3 years ago

“Very satisfied with my purchase, good quality and an excellent fit, prompt delivery. thank you to your team. Have a great Xmas”

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Posted 3 years ago

“Great products. Good choice to chose from. Customer service are very prompt and very helpful.”

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Posted 3 years ago

“My dress was very nice good quality however I ordered a too big size and have reordered onother one similar as I have a function soon. The tulle skirt is poorly made cheap material not as advertised I regret buying a second one I have bought goods twice @£ 93.00 and £65.00 no discount You told me on next order but there was no provision .”

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Posted 3 years ago

“Most of the dresses are good careful of description if you aren't happy with the item purchased very difficult to return on the whole what I have bought has been good but be careful with what you buy”

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Posted 3 years ago

“This item is a present so cannot be evaluated until presented!”

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Posted 3 years ago

“Thank you to chloe from light in the box for sorting everything out with my order i will order again”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 27515220, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account. Sincerely Customer Service

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews