LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,291 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hoodie I ordered is beautiful and fits lovely great value for money delivery is a bit long but definitely worth the wait I would definitely recommend this site”

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Posted 3 years ago

“Have lots of great items to shop at a cheap price. You can already find a surprise form here.”

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Posted 3 years ago

“Love the top beautiful”

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Posted 3 years ago

“Bought a hairpiece recently. Great quality, colour and price. Have bought from this company before so am sure of good quality they offer Due to distance and postal strikes in UK the delivery takes a bit longer at present.”

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Posted 3 years ago

“Really nice service!”

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Posted 3 years ago

“Easy to order and make payment and excellent information supplied regarding the delivery”

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Posted 3 years ago

“Bought some items of clothing and was amazed at the speedy turnaround, plus being able to track orders is a fantastic boost. A good company to deal with.”

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Posted 3 years ago

“Absolutely delighted with my first order . Can't wait for the other one to arrive Shame they both weren't in the same package as they were ordered at the same time .”

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Posted 3 years ago

“Very happy with lightinthebox every order came no hassle”

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Posted 3 years ago

“I have bought items from lightingthebox they were very good with sending orders and kept me informed of the progress of the delivery the company is 100% I will buy from them again”

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Posted 3 years ago

“!st Time I've used LightinTheBox and was very sceptital at 1st but thought I'd give them a go and was not disppointed the item I purchased was excellent 10 out of 10”

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Posted 3 years ago

“Disgusting quality and still waiting on 2parcels which I need wait till after 15/16 as we know post on strike so won’t see my money again scam”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Still awaiting delivery. Will update once my order is delivered”

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Posted 3 years ago

“A very professional and well run service. I was really looking forward to this delivery and I'm totally over the moon with my top. I can't wait for Saturday when I wear it to the pub's Christmas raffle.”

LightInTheBox 5 star review on 13th December 2022

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Posted 3 years ago

“Really pleased with the service and the continued updates on my purchase great work Lightinthebox”

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Posted 3 years ago

“Unfortunately the goods weren't suitable for me. I stated that in my review and have been very pleased with the swift response from LightInTheBox to address the matter and offer a refund. I would recommend them as a good company to deal with, postal delays at the UK end have been unusual this Christmas. Thank you Meghan for your help. Karen”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631753 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Jestem bardzo zadowolony, z mojego zamówienia rozmiar ok👍”

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Posted 3 years ago

“I have done several orders with this Company and have to say how professional and satisfactory the ordering has been and will certainly be using fro now on.”

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Posted 3 years ago

“Hi I would just like to say that as a new customer I’m a very happy with lightin the box app as I’ve have made two purchases and awaiting more.great price and no thoughts in the garments and quantity material.”

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Posted 3 years ago

“Two items bought, I am very satisfied with one and very pleased with the quick response in sorting out the other one which I had a problem with. Overall I am pleased with your service.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,291 reviews