LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,291 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent after sales service and extremely polite response to any questions. Thank you”

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Posted 3 years ago

“Your service is effective and efficient. Keep up the good work please.”

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Posted 3 years ago

“All the information given whilst processing and received by post office.Also a email confirmation of deivery”

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Posted 3 years ago

“Really easy site to use and a good selection of items”

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Posted 3 years ago

“My only criticism is it took longer and wasn't able to wear for the occasion I bought it for”

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Posted 3 years ago

“5 ot of 5 Quality is exellent as well as price worth the wait of it arriving”

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Posted 3 years ago

“Lightinthdbox very cheap items, wide range of items great”

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Posted 3 years ago

“Please find attached signed proof of delivery for returned item Please now honour your customer services obligation and process my full refund of 24.00 GBP as soon as possible Thank you”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27708645 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“The tops I purchased fitted well, the material is good quality, quick and easy site to use,good prices.”

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Posted 3 years ago

“I was pleased with the items I purchased but the delivery took over 3weeks to arrive.”

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Posted 3 years ago

“Exactly what I wanted, fitted to perfection”

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Posted 3 years ago

“Takes a long time to receive your order. Cycling gear is always worth waiting for. Clothes can be a bit hit and miss but generally good.”

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Posted 3 years ago

“The quality of the product I brought was very good and it looked great”

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Posted 3 years ago

“Really impressed with the sizing and the quality.”

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Posted 3 years ago

“I have been very disappointed with items I have bought from LTB. Going forward I will not buy again. Clothes were either badly made or unfinished, too short or too large. Some of the items were not what they claimed to be. I did however get some items that were great. A bit of hit and miss overall.”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27655861 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Have already written a review.”

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Posted 3 years ago

“Very good service 👍🎄”

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Posted 3 years ago

“Like wish website. Hit and miss about products quality”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27655810 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Item is great and a gift”

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Posted 3 years ago

“The process of shipping it was very slow, but I'm very satisfied with the purchase, the other problem is: I'm waiting for a coat since 14 November, it's too much time, but i hope it may come in good condition.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,291 reviews