LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Took a while to arrive but excellent quality.looks exactly as picture and ** no too long** Hooray! Very happy with my purchase.”

Helpful Report

Posted 3 years ago

“Delighted with wine coloured shirt, very seasonal. Impressed all my friends, especially the ladies. Regards Mick”

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Posted 3 years ago

“have ordered on many occasions from light in the box and generally been very satisfied with the quality, but my last order of 5 cardigans of a certain size was to say the least very disappointing, of the 5 XL it seemed 3 of them was wrongly sized and should of been MEDIUM at least, luckily i was able to pass them on rather than go through the process of a lengthy returns issue, but this would not put me off using this company in the future as like said overall my experience of using this company has been very satisfactory and would recommend the service and quality.”

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Posted 3 years ago

“Various items ordered and arrived in good time. Pleased with the items, but surprised that I was charged delivery for each item, when two arrived in the same parcel.”

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Posted 3 years ago

“I'm pleased with my order and they arrived on time will be using this site again 😁👍”

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Posted 3 years ago

“So far everything i have bought i have been happy with, except a mens winter jacket that was the description of it, it turned out to be a t shirt that looked like a jacket, very disappointed in that ,the picture of it looks like a jacket”

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Posted 3 years ago

“A huge choice of products all at very reasonable prices, I was disappointed in the delivery time, 5 weeks, I know asia is long way away but other purchases arrive in far less time.”

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Posted 3 years ago

“I was super pleased with the mens fleece jacket, it was exactly as advertised, I was a little worried as some reviews weren’t very good, but it was perfect, thankyou,haven’t received sweater yet, but hope it’s as good as the fleece”

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Posted 3 years ago

“Convenience of ordering and promt delivery of the item would lead us to make further purchases”

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Posted 3 years ago

“Delivery was swift and quality brilliant. I will be ordering from Lightinthebox again!”

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Posted 3 years ago

“Excellent place to shop for all items including led lights. Well done for the great site. Very cheap too. Keep it up”

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Posted 3 years ago

“The clothes I ordered are exactly as pictured. I am very satisfied with the quality. I will definitely order from them again in the future. The items did take longer than I expected.... but they all arrived in time for Christmas.”

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Posted 3 years ago

“The garment arrived close to the due date and is beautifully made. The illustration on the website is representative of the product. My only adverse comment, given the lengthy delivery period the tracking information needs to be better kept up to date. The period shown as "in preparation" is extensive. This may be a function of the volume of sales but leaves the purchaser wondering if he has been scammed.”

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Posted 3 years ago

“Design of ladies clothes is wonderful and best ever. Description and materials appalling. Delivery far too long. Regds, Lotte”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763185 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“This is great place to find devices for all uses and amazing clothing from all different aesthics that you sure to enjoy as I do. Best place with terrific award systems. Go download the app or check out the website.”

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Posted 3 years ago

“Very happy with my purchases. Good quality and original designs. Shipping took longer than expected but to be fair deliveries have been delayed our end due to postal strikes. Would buy again from light in the box.”

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Posted 3 years ago

“Product quality is very bad, product looks nothing like photos, very slow to deliver, very disappointed”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763261 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Their Christmas T-shirts are amazing! Great designs and excellent quality which surprised me as they aren't expensive. I'll keep checking in!”

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Posted 3 years ago

“I placed my order on the 15th of November, it wasn't dispatched until the 26th. I emailed you at the beginning of December asking where my purchase was as you claimed at the time of purchase that the expected arrival should be 2 weeks. You claimed that it was the uk postal strikes were to blame even though it hadn't arrived in the UK. It eventually arrived on the 15th of December. 32 days for delivery is terrible. It had nothing to do with any strike as according to the tracking it took two days to be arrive once they received it.”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27763090 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“The dress is beautiful but the size is a bit on the small size, a clingy fit.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews