LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Some good products at impressive prices, will use again”

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Posted 3 years ago

“Great price great quality good price have ordered some more because I was so pleased with the first order I received”

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Posted 3 years ago

“Hmm. Average.”

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Posted 3 years ago

“Always good quality garments, good to reasonable prices with good delivery times”

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Posted 3 years ago

“Easy website and good updates on any orders”

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Posted 3 years ago

“I made an order of 10 items in November 2022, however to date I have received only 4 items. I am still waiting for the rest of my order. I have sent emails after emails and still nothing. I find Lightinthebox to be very poor with regards to customer service”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870237 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“I purchased a hoodie and a t-shirt. They arrived quickly and are of good quality. Will order again”

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Posted 3 years ago

“The game console is very good and brilliant value. Unfortunately it did not arrive in time for Christmas, but that was partly down to Royal Mail.”

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Posted 3 years ago

“Love this site clothes are very stylish and very good value”

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Posted 3 years ago

“Placed 2 orders .................. one of them turned up very quickly - within a few weeks. The other, I am still waiting for nearly 3 months after placing.”

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Posted 3 years ago

“Excellent products of which I have never failed to receive, well done”

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Posted 3 years ago

“All the cloths we bought look and feel good. We are happy with our purchase.”

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Posted 3 years ago

“Great products fast delivery”

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Posted 3 years ago

“Good communication, prompt dispatch, impressive merchandise.”

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Posted 3 years ago

“After over a month of waiting my purchase still has not arrived. This was ordered at the beginning of December and it is now January and no sign of it.”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870225 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“I have had no real problems with this company. Items I have bought have been mostly as described. Did have an issue with delivery for the last 3 items bought but that was purely down to Royal Mail strikes. I would recommend Light in the Box”

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Posted 3 years ago

“Love all our products we received form you colours and size was great”

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Posted 3 years ago

“Great everything,just go for it !”

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Posted 3 years ago

“Bought cycling socks jumper & fleece with cat motif for Christmas presents happy with all items.”

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Posted 3 years ago

“Excellent products and service.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews