LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“They were very fast perfect”

Helpful Report

Posted 2 years ago

“I enjoy looking at the items on the Light in the Box website. Quite a lot of them are also on other web sites, so I'm careful to campare prices before making any purchases. I find the photos and illustrations very bad at portraying what things really look like so I won't buy anything that hasn't got a clear up to date photo. Most of the things I've bought have been good but I have run into difficulties when I've been dissappointed and want to return items for a refund.”

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Posted 2 years ago

“Great jacket, good value for money and sizing as stated. Quite creased on arrival due to method of packaging but managed to steam wrinkles out.”

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Posted 2 years ago

“VERY SLOW DELIVERY.”

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Posted 2 years ago

“good service have never let me down”

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Posted 2 years ago

“A reliable company that keeps customers informed every step of the way of their orders. Actual arrival of goods from date of order is a bit slow, but they do arrive in the end. thank you”

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Posted 2 years ago

“Good Quality T Shirts Reasonably fast delivery”

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Posted 2 years ago

“I find Lightin the box to have a great selection of clothing which is the area the I usually purchase. Also your delivery is quick and on time. There was one time when my order was delayed but you kept me informed of the arrival date regularly which I very much appreciated. I have no hesitation in using you many times and have often recommended you to others.”

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Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

“Very happy with my new wigs they are exactly what I ordered in colour and style and didn't take long to arrive.”

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Posted 2 years ago

“Lovely phone case very happy”

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Posted 2 years ago

“Prices are very good”

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Posted 2 years ago

“I am delighted with my order.”

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Posted 2 years ago

“I like the products and the anticipation delivery is accurate.”

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Posted 2 years ago

“Took a while to arrive but excellent quality.looks exactly as picture and ** no too long** Hooray! Very happy with my purchase.”

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Posted 2 years ago

“Delighted with wine coloured shirt, very seasonal. Impressed all my friends, especially the ladies. Regards Mick”

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Posted 2 years ago

“have ordered on many occasions from light in the box and generally been very satisfied with the quality, but my last order of 5 cardigans of a certain size was to say the least very disappointing, of the 5 XL it seemed 3 of them was wrongly sized and should of been MEDIUM at least, luckily i was able to pass them on rather than go through the process of a lengthy returns issue, but this would not put me off using this company in the future as like said overall my experience of using this company has been very satisfactory and would recommend the service and quality.”

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Posted 2 years ago

“Various items ordered and arrived in good time. Pleased with the items, but surprised that I was charged delivery for each item, when two arrived in the same parcel.”

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Posted 2 years ago

“I'm pleased with my order and they arrived on time will be using this site again 😁👍”

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Posted 3 years ago

“So far everything i have bought i have been happy with, except a mens winter jacket that was the description of it, it turned out to be a t shirt that looked like a jacket, very disappointed in that ,the picture of it looks like a jacket”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews