LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The idea behind LITB is good, the prices are low and the quality is reasonable. The main problem I see is with sizing All the clothes are modelled by young extremely fit people who are not normally sized. The follow on from this is with exchanges, returns and refund/credits. Another issue is with shipping costs and taxes they come as a bit of a shock. The method of selling reminds me of Piramid selling, they try and try to keep you buying, it becomes almost addictive. The old addige you get what you pay for comes to mind. Having said all that I am sure there are many items offering exceptional value for money.”

Helpful Report

Posted 2 years ago

“Im very very happy with my purchases The only thing is the foot massager and the radio sculppting instrument dident work Everything else was perfect clothes were a perfect fit. Would recommend and have told people about this site may Ryan”

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Posted 2 years ago

“I was very happy with my purchases and my grandson loved his clothes Even though there was a delay I was kept informed thank you”

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Posted 2 years ago

“Bought top for my daughter, she’s very pleased with it. Price very reasonable. Only 4 stars because of the time for delivery, although royal mail were on strike and it was ordered 2 weeks before xmas”

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Posted 2 years ago

“I was very happy with the dress I bought it is really girlish just what I wanted thanks”

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Posted 2 years ago

“All the coats are good quality but you need to order 2-3 sizes bigger. I have now ordered 4 coats from them and love all of them.”

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Posted 2 years ago

“Nice material, good fit but the stripes from front to back were out of line”

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Posted 2 years ago

“Customer service is great.As long as you're will to wait that bit extra for your product you shouldn't have any complaints”

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Posted 2 years ago

“Very good company with lots of items to choose from. Quality is really good and sizes are true to label.”

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Posted 2 years ago

“good website with lots of great items to buy”

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Posted 2 years ago

“I’m trying to return the items and I found it some instructions on the page but more importantly the customer care team has made a huge difference by replying to my concerns promptly Very satisfied customer here”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27879691 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Light In The Box, Have clothing beautifully designed and made, fashion in many sizes and colours - all items are well made, received quickly, with lovely print ideas, up-to date fashion.”

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Posted 2 years ago

“Very happy with lightinthebox will be buying a lot more in2023 thank you”

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Posted 2 years ago

“My dealings with this company have been very positive. Excellent service and communication and prompt delivery. I have no hesitation in recommending LightInTheBox as a professional retail outlet.”

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Posted 2 years ago

“Some good products at impressive prices, will use again”

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Posted 2 years ago

“Great price great quality good price have ordered some more because I was so pleased with the first order I received”

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Posted 2 years ago

“Hmm. Average.”

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Posted 2 years ago

“Always good quality garments, good to reasonable prices with good delivery times”

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Posted 2 years ago

“Easy website and good updates on any orders”

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Posted 2 years ago

“I made an order of 10 items in November 2022, however to date I have received only 4 items. I am still waiting for the rest of my order. I have sent emails after emails and still nothing. I find Lightinthebox to be very poor with regards to customer service”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870237 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews