LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a hoodie and a t-shirt. They arrived quickly and are of good quality. Will order again”

Helpful Report

Posted 2 years ago

“The game console is very good and brilliant value. Unfortunately it did not arrive in time for Christmas, but that was partly down to Royal Mail.”

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Posted 2 years ago

“Love this site clothes are very stylish and very good value”

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Posted 2 years ago

“Placed 2 orders .................. one of them turned up very quickly - within a few weeks. The other, I am still waiting for nearly 3 months after placing.”

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Posted 2 years ago

“Excellent products of which I have never failed to receive, well done”

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Posted 2 years ago

“All the cloths we bought look and feel good. We are happy with our purchase.”

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Posted 2 years ago

“Great products fast delivery”

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Posted 2 years ago

“Good communication, prompt dispatch, impressive merchandise.”

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Posted 2 years ago

“After over a month of waiting my purchase still has not arrived. This was ordered at the beginning of December and it is now January and no sign of it.”

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Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27870225 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I have had no real problems with this company. Items I have bought have been mostly as described. Did have an issue with delivery for the last 3 items bought but that was purely down to Royal Mail strikes. I would recommend Light in the Box”

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Posted 2 years ago

“Love all our products we received form you colours and size was great”

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Posted 2 years ago

“Great everything,just go for it !”

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Posted 2 years ago

“Bought cycling socks jumper & fleece with cat motif for Christmas presents happy with all items.”

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Posted 2 years ago

“Excellent products and service.”

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Posted 2 years ago

“Great quality, great designs, good value for money.”

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Posted 2 years ago

“Excellent products all delivered and in excellent condition. I would recommend Light In The Box with a 5-star rating.”

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Posted 2 years ago

“Good value product made well.”

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Posted 2 years ago

“Having only recently discovered LightInTheBox, I am totally converted. I made some purchases, and astonishingly, everything arrived promptly, well packaged, and above all, the quality of products are amazing. I'm converted. Good job everyone.”

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Posted 2 years ago

“Good clothes, good price, good service”

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Posted 2 years ago

“the quality is good delivery a bit slow only had one jacket that was not the correct size”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews