LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item is great and a gift”

Helpful Report

Posted 3 years ago

“The process of shipping it was very slow, but I'm very satisfied with the purchase, the other problem is: I'm waiting for a coat since 14 November, it's too much time, but i hope it may come in good condition.”

Helpful Report

Posted 3 years ago

“The hoodie I ordered is beautiful and fits lovely great value for money delivery is a bit long but definitely worth the wait I would definitely recommend this site”

Helpful Report

Posted 3 years ago

“Have lots of great items to shop at a cheap price. You can already find a surprise form here.”

Helpful Report

Posted 3 years ago

“Love the top beautiful”

Helpful Report

Posted 3 years ago

“Bought a hairpiece recently. Great quality, colour and price. Have bought from this company before so am sure of good quality they offer Due to distance and postal strikes in UK the delivery takes a bit longer at present.”

Helpful Report

Posted 3 years ago

“Really nice service!”

Helpful Report

Posted 3 years ago

“Easy to order and make payment and excellent information supplied regarding the delivery”

Helpful Report

Posted 3 years ago

“Bought some items of clothing and was amazed at the speedy turnaround, plus being able to track orders is a fantastic boost. A good company to deal with.”

Helpful Report

Posted 3 years ago

“Absolutely delighted with my first order . Can't wait for the other one to arrive Shame they both weren't in the same package as they were ordered at the same time .”

Helpful Report

Posted 3 years ago

“Very happy with lightinthebox every order came no hassle”

Helpful Report

Posted 3 years ago

“I have bought items from lightingthebox they were very good with sending orders and kept me informed of the progress of the delivery the company is 100% I will buy from them again”

Helpful Report

Posted 3 years ago

“!st Time I've used LightinTheBox and was very sceptital at 1st but thought I'd give them a go and was not disppointed the item I purchased was excellent 10 out of 10”

Helpful Report

Posted 3 years ago

“Disgusting quality and still waiting on 2parcels which I need wait till after 15/16 as we know post on strike so won’t see my money again scam”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631808 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Still awaiting delivery. Will update once my order is delivered”

Helpful Report

Posted 3 years ago

“A very professional and well run service. I was really looking forward to this delivery and I'm totally over the moon with my top. I can't wait for Saturday when I wear it to the pub's Christmas raffle.”

LightInTheBox 5 star review on 13th December 2022

Helpful Report

Posted 3 years ago

“Really pleased with the service and the continued updates on my purchase great work Lightinthebox”

Helpful Report

Posted 3 years ago

“Unfortunately the goods weren't suitable for me. I stated that in my review and have been very pleased with the swift response from LightInTheBox to address the matter and offer a refund. I would recommend them as a good company to deal with, postal delays at the UK end have been unusual this Christmas. Thank you Meghan for your help. Karen”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631753 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Jestem bardzo zadowolony, z mojego zamówienia rozmiar ok👍”

Helpful Report

Posted 3 years ago

“I have done several orders with this Company and have to say how professional and satisfactory the ordering has been and will certainly be using fro now on.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews