LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“More than pleased with products placed another 2,orders would highly recommend”

Helpful Report

Posted 3 years ago

“I didn’t make any purchase. Just was looking”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. Could you elaborate your problem in detail? I will try my outmost to help you to sort it out. Look forward to your message. Sincerely Customer Service

Posted 3 years ago

“It was more beautiful and softer than i thought it would be. I’m definitely buying it in black”

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Posted 3 years ago

“I have ordered several items from LightInTheBox and on each occasion the goods have arrived ahead of time and have been great quality and a great fit 10/10 all round.”

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Posted 3 years ago

“Best and quality product.Best market.”

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Posted 3 years ago

“One off the best sites I have used very good quality items I will use it all the time 👍”

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Posted 3 years ago

“I have ordered a few things from you and have been satisfied with the sizings and quality of everything I have received. Even the shipping time is not bad. Thanks”

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Posted 3 years ago

“0/5 would not recommend anyone to use this company.”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27344779 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Chloe Customer Service Lightinthebox

Posted 3 years ago

“Great, fits well and looks good. Will buy from them again”

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Posted 3 years ago

“LightInTheBox is fantastic. Godds are packed in a see through plastic bag and zipped up. Perfect. Would highly recommend and give five out of five without question.”

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Posted 3 years ago

“Their clothing is good quality, if you are large or above you may want to order a size larger.”

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Posted 3 years ago

“Hi, the shoes I bought I lovelly and very comfortable. Thank you.”

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Posted 3 years ago

“Very pleased with my purchase price and quality are second to none will continue to shop with lightinthebox thank you.”

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Posted 3 years ago

“the clothes for the price of good quality”

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Posted 3 years ago

“Customer service is fantastic always updated from placing your order to receipt of it , so never have any doubt as to wether you will get it or where it is , because you are constantly informed .”

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Posted 3 years ago

“ONE OF THE BEST SHOPPING SITES, THAT I HAVE ORDERED FROM, KEPT ME UP TO DATE WITH THE PROGRESS, OF MY ORDER AT ALL TIMES, AND MY ORDER WAS 3 DAYS ERLAYER, THANK YOUS.”

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Posted 3 years ago

“Just what I have been looking for Thanks”

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Posted 3 years ago

“Excellent goods ive bought so far cannot complain about nothing good quality also”

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Posted 3 years ago

“Hey light n the box I'm so happy I found ur site it's bin wat I've bin looking for for years everything is top quality n just my style tank tou”

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Posted 3 years ago

“Very happy with order”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews