LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good products, fast delivery and low prices. it is incredible what one can find at LightinTheBox.”

Helpful Report

Posted 3 years ago

“caught fault the service ... great fit on sizes ,,, delivery been early every time too”

Helpful Report

Posted 3 years ago

“Prompt delivery. Good product. It was better than the original one”

LightInTheBox 5 star review on 1st November 2022

Helpful Report

Posted 3 years ago

“Very happy with the product thanks”

Helpful Report

Posted 3 years ago

“I ordered a hoodie but in wrong size, they quickly changed it for me after I emailed them. Full tracking on item which arrived exactly as described would recommend and use again.”

Helpful Report

Posted 3 years ago

“Stuff is pure rubbish and real issues with returning anything for refund - avoid!!!!”

Helpful Report

Posted 3 years ago

Dear customer, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Actually, we can accpet any return request due to quality issue,ill-fitting... I noticed that our customer service has approved your return request but unfortunately, it seems that your package has not arrived our warehouse. But since that you returned the pakage in May, the return is too long, for your better shopping experience,we'd like to refund you first. If you are happy with the solution, please let me know. I will arrange it for you as soon as possbile. Sincerely, Customer Service

Posted 3 years ago

“My blouse arrived in good order and a lot quicker than my previous order, very pleased with my blouse, loved the material and a really good fit. overall a real good experience.”

Helpful Report

Posted 3 years ago

“Not happy with the service I am getting to receive my refund”

Helpful Report

Posted 3 years ago

Dear Clarie, This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve service level. As previous communications, i guess that you are not satisfied with the form of refund. I have helped you to withdraw the refund to your original account. Could you help us to check your accout later? Feel free to contact me if you have further inquires about the refund. Sincerely, Chloe Customer Service

Posted 3 years ago

“Purchased and received first order. Ordered two others and waiting delivery and have 4 other items waiting in my basket to purchase. Great products and brilliant prices and very good communication re orders, shipping etc. Have passed the company name onto family and friends to try. Very pleased so far”

Helpful Report

Posted 3 years ago

“I like the choices - not afoot about delivery time and returns”

Helpful Report

Posted 3 years ago

“On the whole great service and quality items. However, the sizing of women's wear could be improved as a couple of items published as medium in the UK were a smaller size.”

Helpful Report

Posted 3 years ago

“Much improved delivery service when compared to previous orders, many of which were partially cancelled for different reasons”

Helpful Report

Posted 3 years ago

“Good customers service”

Helpful Report

Posted 3 years ago

“I ordered the burgundy flow dress with a flower panel it’s for my daughter wedding it’s my fourth dress I have tried this dress is absolutely gorgeous I feel amazing in it it’s hides all the lumps and bumps and I look good in it thank you light box”

Helpful Report

Posted 3 years ago

“Very pleased with my top and i have ordered another one in a different colour”

Helpful Report

Posted 3 years ago

“Happy shopping with lightinthrbox good quality good price have to be patient as it takes time to come but worth it very happy overall and often shop there”

Helpful Report

Posted 3 years ago

“Impressed with item, exactly as advertised, generous size also, shall look forward to wearing it in warmer weather!”

Helpful Report

Posted 3 years ago

“Excellent customer service, very fast delivery excellent quality purchase”

Helpful Report

Posted 3 years ago

“I rate lightinThebox 5 out of 5. I have purchased from them many times now and will continue to do so. The products are fantastic and the company are very reliable. Keep doing what you are doing. 10 out of 10.”

LightInTheBox 5 star review on 25th October 2022

Helpful Report

Posted 3 years ago

“Goods arrived promptly and meet the advertised specificstion”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews