LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Considering the prices, I wasn't expecting the best quality. However, I was pleasantly surprised, the clothing was excellent”

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Posted 2 years ago

“Great service and quality goods xx”

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Posted 2 years ago

“light in the box has a wide range of products and good quality sizes can be a problem previous orders of shoes tu small shapewear to small tops way too big went by measurements given”

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Posted 2 years ago

“Beautiful dress. Could benefit from a longer zip. It's hard to get on and off. Once on its a great fit and looks good”

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Posted 2 years ago

“The shirts I ordered are just what I wanted and they are excellant also very quick service well done”

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Posted 2 years ago

“Great quality jacket, shame it was completely the wrong size, since the delivery was within a reasonable time.”

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Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29382718 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“I don't think there's enough stuff for blokes! But apart from that, you HAVE got some pretty loud t-shirts! which I like!”

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Posted 2 years ago

“My second time of shopping and things are as good as the first so I have no worries”

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Posted 2 years ago

“Great quality thanks”

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Posted 2 years ago

“Ordered 2 polo shirts and casual shirt . Arrived on time and fitted in accordance with the size chart.”

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Posted 2 years ago

“Excellent value for money, fast delivery, easy returns, interesting items. Clothes I have bought so far all fit very well.”

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Posted 2 years ago

“I must say I am pleasantly surprised with LightinTheBox, I placed 3 separate orders without know the quality and not one item disappointed me.”

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Posted 2 years ago

“Very pleased with the quality and price of the products, good fit, great colours and excellent delivery service”

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Posted 2 years ago

“Advertised articles don't look as good quality when you see them in reality. Also orders slow to deliver.”

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Posted 2 years ago

“i am a customer who is satisfied with most of my purchases”

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Posted 2 years ago

“Excellent service my goods arrived well packaged and exactly as advertised couldn't be more pleased definitely look forward to further purchases thank you”

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Posted 2 years ago

“Arrival was fine However the Sizes Quaity and finish on the products I've recived in the last 6 weeks are definitely not worth what I paid for and the tee shirts combats and trousers are all 2 sizes to small and I went by your sizing charts so you need to rectify that or get on to the manufacturers and get them to resize there products have spent a lot of money with you including postage and can't wear any of the products Kind Regards Paul Bailey”

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Posted 2 years ago

“I am very happy with everything I ordered from LightInTheBox. I would order again if I saw something I liked. The delivery was good too.”

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Posted 2 years ago

“Everything I have ordered has been as advertised and good quantity. Orders have been delivered when expected and tracking info is emailed throughout. Overall a great service”

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Posted 2 years ago

“Got muscle tops for my husband came and very quickly. Product is exactly what it says lovely material”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews