LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Good Transaction - No Issues”

Helpful Report

Posted 3 years ago

“Complete misdescription on a number of items. Decsribed as faux linen mix and are 100% polyester as pre the label inside. Website guarantees quality and true likeness which isn't the case. A few items are Ok but it's very hit and miss No way to contact customer service. Overall don't waste your money.”

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Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101065639 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“All the items are great and the site is easy to navigate most arrive quickly and definitely within the time frame given I love this company”

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Posted 3 years ago

“Very nice clothes. Very pleased with most of them fitting Difficult situation is frustrating as there is no contact. Very frustrating. The set answers don't always answer questions. That puts me off a lot. I waste so much time in trying to find ways to contact them.”

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Posted 3 years ago

“Very quick & efficient”

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Posted 3 years ago

“Excellent products and service”

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Posted 3 years ago

“Excellent & reliable company, quality goods at great prices to. Definitely recommend. (also good tracking service)”

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Posted 3 years ago

“This is a good site. So far everything I have ordered has arrived, and there is tracking to see exactly where the items are while they are being processed and sent. There is a good range of items available, and unlike many other Chinese sites, if you pay attention to the supplied clothing sizing information, it is possible to choose the correct size.”

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Posted 3 years ago

“Received goods fast service”

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Posted 3 years ago

“Great item thank you and received in good time. Really pleased with the service and the quality of the item. Would definitely buy again.”

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Posted 3 years ago

“very very pleased with my purchase of cargo shorts will be ordering again”

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Posted 3 years ago

“Fabulous dress. Beautiful indian cotton size as advertised. Just ordered another colour.”

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Posted 3 years ago

“lovely range of clothes and comfortable styles, and reasonable prices easy-to-use website that allows you to save your favourite items I never buy clothes online, so using the size charts took some practice If ordering from the UK you may have to pay a customs fee. My order took longer than 3-5 days because I ordered many items, I should have placed 2 separate orders. However, the company did let me know what items would take longer and gave me some options. fast and polite customer service”

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Posted 3 years ago

“I will write a review when I receive my refund, which as yet has not happened.”

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Posted 3 years ago

“very good quality.excellent design,”

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Posted 3 years ago

“loved my tops and a great price! would have liked better delivery service took four weeks to come.”

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Posted 3 years ago

“Excellent service and really stylish apparel at sensible prices, plus an easy-to-navigate website. All ordering etc via email and no need to contact customer service so far.”

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Posted 3 years ago

“Excellent Quality and Service”

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Posted 3 years ago

“The company offers eye-catching designs in a range of colour combinations and sizes at very reasonable prices.”

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Posted 3 years ago

“Good quality. Good fit. Good price”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews