LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,291 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Veey happy with offers, customer service and selling things”

LightInTheBox 5 star review on 20th June 2023

Helpful Report

Posted 2 years ago

“Lovely dress but having to have it taken up length for someone at least 5’ 10” I’m 5’ 2”!”

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Posted 2 years ago

“I was very impressed with the 'Customer Service' i received, thank you! :) The 'Shipping Time' was brilliant! It was quicker than addresses in 'UK' not from 'Half Way Around the World!!!!'”

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Posted 2 years ago

“Good delivery service and reasonable prices for items. Only thing that let you down is helping people with a return as I wrote asking for help as the shoes do not fit I need to exchange them for a size 7 as to narrow but boots fit lovely if you could send me an email how to do this I would appreciate it thanks. That would put you up to a 5”

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Posted 2 years ago

“Considering the prices, I wasn't expecting the best quality. However, I was pleasantly surprised, the clothing was excellent”

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Posted 2 years ago

“Great service and quality goods xx”

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Posted 2 years ago

“light in the box has a wide range of products and good quality sizes can be a problem previous orders of shoes tu small shapewear to small tops way too big went by measurements given”

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Posted 2 years ago

“Beautiful dress. Could benefit from a longer zip. It's hard to get on and off. Once on its a great fit and looks good”

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Posted 2 years ago

“The shirts I ordered are just what I wanted and they are excellant also very quick service well done”

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Posted 2 years ago

“Great quality jacket, shame it was completely the wrong size, since the delivery was within a reasonable time.”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29382718 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“I don't think there's enough stuff for blokes! But apart from that, you HAVE got some pretty loud t-shirts! which I like!”

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Posted 2 years ago

“My second time of shopping and things are as good as the first so I have no worries”

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Posted 2 years ago

“Great quality thanks”

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Posted 2 years ago

“Ordered 2 polo shirts and casual shirt . Arrived on time and fitted in accordance with the size chart.”

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Posted 2 years ago

“Excellent value for money, fast delivery, easy returns, interesting items. Clothes I have bought so far all fit very well.”

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Posted 2 years ago

“I must say I am pleasantly surprised with LightinTheBox, I placed 3 separate orders without know the quality and not one item disappointed me.”

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Posted 2 years ago

“Very pleased with the quality and price of the products, good fit, great colours and excellent delivery service”

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Posted 2 years ago

“Advertised articles don't look as good quality when you see them in reality. Also orders slow to deliver.”

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Posted 2 years ago

“i am a customer who is satisfied with most of my purchases”

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Posted 2 years ago

“Excellent service my goods arrived well packaged and exactly as advertised couldn't be more pleased definitely look forward to further purchases thank you”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,291 reviews