LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Garments are fine but the delivery time was almost a month and this was not made clear at the time of order. If Lightinthe Box had told me that items would be delayed I would not have had to worry”

Helpful Report

Posted 2 years ago

“I am pleased with the service. More choices of new designer clothing. easy ordering online. Bought 3 items recently.Excellent service”

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Posted 2 years ago

“I have bought many items of clothing and shoes in particular from LITB in the past and have been very happy with most of my purchases. I will keep on buying from them until I find something better which I doubt. I have bought six or seven Items also for a girlfriend which She was very happy with. Alas the girlfriend has left me and took the clothes that I bought with Her. Now it is Her loss and not mine. I am now in the process of buying several shirts for myself because the quality is very good and the fit is great also. Thank you LITB.co”

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Posted 2 years ago

“Easy to order, good quality clothing,tracking a little bit out of sync but no big problems would recommend”

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Posted 2 years ago

“Loved ordering from here. Great value quick delivery and great items. Will be ordering again soon”

Helpful Report

Posted 2 years ago

“Delivery too long. Dress sizes inaccurate and poor quality material for £26. 😖”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29249065 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“Lots of options available in the website Light in the box. The quality of the products I received varied. Delivery did take a while, but I did receive all I ordered. Thanks”

Helpful Report

Posted 2 years ago

“2 Nice shirts in a mix of linen/cotton, well made, and super fit for 3xl being a 48" Chest, plenty of room and nice designs, second order, quick delivery .”

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Posted 2 years ago

“I have ordered a lot of dresses from this company and i have to say apart from 1 they fitted very well, as i like my dresses larger i did go up a size, and they still look nice on, very happy with my purchases so far and will continue to use as there is a lot of nice stuff to choose from, thank you”

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Posted 2 years ago

“I recently ordered a recliner chair cover and some cushion covers from LightInTheBox. The ordering process was quick and easy and the items were delivered promptly. I'm pleased with the quality of both purchases and I would be happy to shop again with this company.”

Helpful Report

Posted 2 years ago

“I received my shirt - which is fabulous and admired my many of my friends-in a short time and for an excellent price. Many thanks Lightinthe Box.”

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Posted 2 years ago

“Excellent service, thankyou”

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Posted 2 years ago

“Very good comunication with client, some stuff could be maybe different which is on site but this depends from our expectations, I can recommend that site👍”

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Posted 2 years ago

“Delighted with my purchase and the delivery time .”

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Posted 2 years ago

“Very pleased with my purchase, my tapestry looks amazing on my wall ,,thank you”

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Posted 2 years ago

“Good selection of clothing at very reasonable prices, much cheaper than the High Street so easy to stock up the wardrobe for the coming season. Takes about three weeks for the goods to arrive so you need to plan in advance if buying for a special occasion. Goods are of reasonable quality for the price.”

Helpful Report

Posted 2 years ago

“I bought 2 items. Dress is very nice as on the photo but jumpsuit is disaster! Look like is missing one the part on the back. Your company says: everything is correct, shame of you!”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29249052 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“No variable returns system, as it's at your expense to return the product to Asia /China Their sizing isn't great, so if you order by their sizing it comes up small & will cost more to return than you originally paid for the item”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 29248993 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“Ordering was very easy. Had to wait longer than maybe other companies but arrived in good condition and products are good.”

Helpful Report

Posted 2 years ago

“Bardzo fajne etui praktyczne,pasuje w 100%,polecam”

LightInTheBox 5 star review on 6th June 2023

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews