LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Good quality product , need to order larger size than normal but the garment is really warm and practical and taking into account the fact that I needed two sizes larger than normal fits very well.”

Helpful Report

Posted 3 years ago

“Terrible, Terrible, Terrible! I have never had such a terrible experience ever. Light In The Box never delivered my parcel. When I tract my parcel, it was apparently sent to a store for me to collect. When I enquired about that, they told me it will be sent to a more convenient (another store) for my collection, that did not happen. Thus I did not receive my parcel. I continued following up, after which they told me to contact their customer service centre. I did with no resolve. I requested a refund, which you can imagine was also Rejected! Can anyone tell me if Light In The Box is a company of SCAMMERS? THEY ARE A TERRIBLE COMPANY TO DEAL WITH. VERY FRUSTRATING. They deal with a company called Buffalo Logistics, which made no effort whatsoever to get my parcel to a convenient pick up point. No only did I pay for delivery to my door, which did not happen, I was not refunded for my parcel or my delivery. Terrible companies, truly felt like I wax being scammed. I felt patronized by Baffalo Logistics and still no resolve my telephone calls to them was not getting me anywhere. Light In The Box was awful. I would suggest "STAY AWAY" you pay for items you will never receive.”

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Posted 3 years ago

“Purchased Products were of good qualities”

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Posted 3 years ago

“So realiable and these are type of pupils we need to work with them.”

LightInTheBox 5 star review on 18th January 2022

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Posted 3 years ago

“The saddle cover is excellent. It looks good and is comfortable. I would recommend it.”

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Posted 3 years ago

“Jumper arrived on time,, exactly as described , fabulous color ( green) size perfect, thank you .”

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Posted 3 years ago

“Very happy with my purchase”

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Posted 3 years ago

“Very pleased with my purchase, colour is great drapes well n lovely quality, will be back for more”

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Posted 3 years ago

“Get buying it's very good quality merchandise carnt fault anything about the site or communications it's brilliant”

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Posted 3 years ago

“All t-shirts bought are of a very high quality, the designs are good too, have had a few positive comments when I have worn the shirts.”

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Posted 3 years ago

“I loved my wedding shoes, really comfy and sizing was right. Delivery takes a while and isn’t really easy to figure out from the details onscreen hence four stars”

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Posted 3 years ago

“Customer service is amazing. I wanted to send back the dress but they offered reward to me. I can use it for my next shopping. I love this online shop. They have many fantastic dresses. My yellow dress is perfect for my next trip to Punta Cantara. I recommend to everyone to use this online shop. Ladies!!! It's your online shop! Cheap and fantastic dresses! Don't miss out!”

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Posted 3 years ago

“Dresses and jewellery I have bought from light in box are very good .”

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Posted 3 years ago

“I bought what was supposed to be a size 10 jumpsuit but when it came, there was no size and it did not fit. Trying to return it and customer service seem very unhelpful.”

LightInTheBox 1 star review on 18th January 2022

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Posted 3 years ago

“Very bad site. Don't order from them. I never got reimbursed although I sent the product back. The dress was too big, the measurements were not at all as marked on the website. Once I sent it back they stopped responding.”

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Posted 3 years ago

“Delivery took weeks item was poor quality and did not fit......item came from China”

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Posted 3 years ago

“Clothes way too small, all rubbish. I won’t order from these again. I took my sweatshirt that would only fit a child to my local childrens hospice charity shop. I wasn’t,t going to pay for return postage to CHINA!!!”

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Posted 3 years ago

“This maxi dress is pure GARBAGE. They will NEVER get another penny from me. Just think I was planning on ordering 15 more dresses. Doesn't look anything like what I ordered 😡😡😡😡😡😡😡”

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Posted 3 years ago

“I ordered a special dress for a very special occasion. The dress arrived in good time and is good quality but is completely unwearable as it has blue marks underneath the beading in the front, along every seam, and in various other places not along seams. I contacted the company over a week ago and I sent close up pictures. Their response was that the cold weather must of caused this!!! There is a jacket with this dress and it is perfect with no marks. They are telling me to keep the dress and they will give have my money back or offer me 60% of cost in rewards. I still don't have a dress I can wear and I would like to be fully reimbursed and they can have their dress back and try to sell it to some other poor soul. I will not order from this company again.”

LightInTheBox 1 star review on 14th January 2022

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Posted 3 years ago

“I need to hear from you pls asap As I need a answer from you about my order pls”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews