LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very slow delivery, almost been a month”

Helpful Report

Posted 3 years ago

“Terrible company. Ordered Christmas presents to our family in New Zealand. Has no idea it was actually being posted from China. Said 5-7 business days. Ordered beginning of December. Sent via two parcels. First one never arrived so got a refund. The other parcel also Christmas present but still not delivered. Totally useless company”

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Posted 3 years ago

“Paid a high price for a Halloween costume because they promised to deliver well before October 31. But it was late November before it arrived. I’ve repeatedly requested a return/refund with evasive and ridiculous responses including links for “ help” to useless webpages. Never got a refund or any satisfactory response. Don’t waste your money with these guys.”

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Posted 3 years ago

“Would never order from this so called company again. The outfit ordered was not true to size and very very badly made. It was absolutely impossible to return and receive a full refund. The profits this company makes must be as a result of all the refund money they keep. WARNING DO NOT USE”

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Posted 3 years ago

“Poor after sale customer service if you order from the uk and need to refund forget it, not happening you will be left with an unwanted item going by my personal experience.......”

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Posted 3 years ago

“Really happy with item I purchased from this website. Arrived after a slight wait but it was Christmas period. Item as described and pictured”

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Posted 3 years ago

“5months and I am still waiting for an order how does this hoax work?”

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Posted 3 years ago

“Unhappy with my order! Really poor quality items and it wasn't even that cheap. I ordered a $30 wedding garter set that looked like it was part of a halloween costume. Looked nothing like the website - exposed threads, cheap looking tulle and sequins. No way I can use it. I also ordered some mini fairy lights - really poor quality wire that looks like it is going to break. really dodgy looking. So not happy with the return process - they said they would give me only a 10% refund. Um, no! Major faults with an item - I wouldn't have purchased if I knew about it - I want a full refund. DO NOT ORDER.”

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Posted 3 years ago

“Waited ages for a swimming costume - when the package finally arrived it was a black bikini bottom that was not even in my size!! still waiting for a response from them regarding my original order, or a full refund.”

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Posted 3 years ago

“Beautiful, just as stunning as in the picture. Great for a special occasion”

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Posted 3 years ago

“Excellent service and quality”

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Posted 3 years ago

“Very quick and easy to order items.”

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Posted 3 years ago

“This company are an utter disgrace nothing short of charlatans sizing is fake. Clothes designed for munchkins I'll fitting and no attempt to interact to exchange goods or refund should be reported to the authorities.”

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Posted 3 years ago

“Great choices and a variety of products and fashion . Sometimes the sizes and quality are disappointing, however the customer services are always happy to offer solutions and refunds .”

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Posted 3 years ago

“Good quality products which arrived within quoted timescale.”

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Posted 3 years ago

“Ordered November 2021, now mid January 2022 and no sign of goods. Last tracking information stated by 31.12.2021. Contacting them almost impossible, seems I will lose goods and money, first and LAST experience. .”

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Posted 3 years ago

“I have found Lightinthebox to be very professional and competent. Their products are top rate and my orders have always arrived extremely quickly and discreetly packaged. I am very happy with them and would have no problem recommending them to others.”

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Posted 3 years ago

“Bought three t shirts. Great price, love the prints. Very comfortable and good quality.”

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Posted 3 years ago

“I purchased several items and have contacted lightinthebox. The strobe light worked perfectly and three of the four sets of snow storm sets worked, however, the fourth set did not, can I have it replaced please?”

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Posted 3 years ago

“Very good quality clothes”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews