LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always get what I order in good condition and on time at a good price”

Helpful Report

Posted 4 years ago

“Not bad, needs lots of improvements. Quality control check of goods should be improved and faster customer service.”

Helpful Report

Posted 4 years ago

“Excellent shopping experience with Light in the Box. Good quality items delivered promptly”

Helpful Report

Posted 4 years ago

“Good quality product , need to order larger size than normal but the garment is really warm and practical and taking into account the fact that I needed two sizes larger than normal fits very well.”

Helpful Report

Posted 4 years ago

“Terrible, Terrible, Terrible! I have never had such a terrible experience ever. Light In The Box never delivered my parcel. When I tract my parcel, it was apparently sent to a store for me to collect. When I enquired about that, they told me it will be sent to a more convenient (another store) for my collection, that did not happen. Thus I did not receive my parcel. I continued following up, after which they told me to contact their customer service centre. I did with no resolve. I requested a refund, which you can imagine was also Rejected! Can anyone tell me if Light In The Box is a company of SCAMMERS? THEY ARE A TERRIBLE COMPANY TO DEAL WITH. VERY FRUSTRATING. They deal with a company called Buffalo Logistics, which made no effort whatsoever to get my parcel to a convenient pick up point. No only did I pay for delivery to my door, which did not happen, I was not refunded for my parcel or my delivery. Terrible companies, truly felt like I wax being scammed. I felt patronized by Baffalo Logistics and still no resolve my telephone calls to them was not getting me anywhere. Light In The Box was awful. I would suggest "STAY AWAY" you pay for items you will never receive.”

Helpful Report

Posted 4 years ago

“Purchased Products were of good qualities”

Helpful Report

Posted 4 years ago

“So realiable and these are type of pupils we need to work with them.”

LightInTheBox 5 star review on 18th January 2022

Helpful Report

Posted 4 years ago

“The saddle cover is excellent. It looks good and is comfortable. I would recommend it.”

Helpful Report

Posted 4 years ago

“Jumper arrived on time,, exactly as described , fabulous color ( green) size perfect, thank you .”

Helpful Report

Posted 4 years ago

“Very happy with my purchase”

Helpful Report

Posted 4 years ago

“Very pleased with my purchase, colour is great drapes well n lovely quality, will be back for more”

Helpful Report

Posted 4 years ago

“Get buying it's very good quality merchandise carnt fault anything about the site or communications it's brilliant”

Helpful Report

Posted 4 years ago

“All t-shirts bought are of a very high quality, the designs are good too, have had a few positive comments when I have worn the shirts.”

Helpful Report

Posted 4 years ago

“I loved my wedding shoes, really comfy and sizing was right. Delivery takes a while and isn’t really easy to figure out from the details onscreen hence four stars”

Helpful Report

Posted 4 years ago

“Customer service is amazing. I wanted to send back the dress but they offered reward to me. I can use it for my next shopping. I love this online shop. They have many fantastic dresses. My yellow dress is perfect for my next trip to Punta Cantara. I recommend to everyone to use this online shop. Ladies!!! It's your online shop! Cheap and fantastic dresses! Don't miss out!”

Helpful Report

Posted 4 years ago

“Dresses and jewellery I have bought from light in box are very good .”

Helpful Report

Posted 4 years ago

“I bought what was supposed to be a size 10 jumpsuit but when it came, there was no size and it did not fit. Trying to return it and customer service seem very unhelpful.”

LightInTheBox 1 star review on 18th January 2022

Helpful Report

Posted 4 years ago

“Very bad site. Don't order from them. I never got reimbursed although I sent the product back. The dress was too big, the measurements were not at all as marked on the website. Once I sent it back they stopped responding.”

Helpful Report

Posted 4 years ago

“Delivery took weeks item was poor quality and did not fit......item came from China”

Helpful Report

Posted 4 years ago

“Clothes way too small, all rubbish. I won’t order from these again. I took my sweatshirt that would only fit a child to my local childrens hospice charity shop. I wasn’t,t going to pay for return postage to CHINA!!!”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews