LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,283 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Unhappy with my order! Really poor quality items and it wasn't even that cheap. I ordered a $30 wedding garter set that looked like it was part of a halloween costume. Looked nothing like the website - exposed threads, cheap looking tulle and sequins. No way I can use it. I also ordered some mini fairy lights - really poor quality wire that looks like it is going to break. really dodgy looking. So not happy with the return process - they said they would give me only a 10% refund. Um, no! Major faults with an item - I wouldn't have purchased if I knew about it - I want a full refund. DO NOT ORDER.”

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Posted 4 years ago

“Waited ages for a swimming costume - when the package finally arrived it was a black bikini bottom that was not even in my size!! still waiting for a response from them regarding my original order, or a full refund.”

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Posted 4 years ago

“Beautiful, just as stunning as in the picture. Great for a special occasion”

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Posted 4 years ago

“Excellent service and quality”

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Posted 4 years ago

“Very quick and easy to order items.”

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Posted 4 years ago

“This company are an utter disgrace nothing short of charlatans sizing is fake. Clothes designed for munchkins I'll fitting and no attempt to interact to exchange goods or refund should be reported to the authorities.”

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Posted 4 years ago

“Great choices and a variety of products and fashion . Sometimes the sizes and quality are disappointing, however the customer services are always happy to offer solutions and refunds .”

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Posted 4 years ago

“Good quality products which arrived within quoted timescale.”

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Posted 4 years ago

“Ordered November 2021, now mid January 2022 and no sign of goods. Last tracking information stated by 31.12.2021. Contacting them almost impossible, seems I will lose goods and money, first and LAST experience. .”

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Posted 4 years ago

“I have found Lightinthebox to be very professional and competent. Their products are top rate and my orders have always arrived extremely quickly and discreetly packaged. I am very happy with them and would have no problem recommending them to others.”

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Posted 4 years ago

“Bought three t shirts. Great price, love the prints. Very comfortable and good quality.”

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Posted 4 years ago

“I purchased several items and have contacted lightinthebox. The strobe light worked perfectly and three of the four sets of snow storm sets worked, however, the fourth set did not, can I have it replaced please?”

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Posted 4 years ago

“Very good quality clothes”

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Posted 4 years ago

“Quick service”

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Posted 4 years ago

“Very unhappy what came wasn’t what I ordered”

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Posted 4 years ago

Hi Micheal, Thank you for leaving a comment. I am very sorry to read that you've received erroneous items. I've found that you were already in contact with our aftersales customer service, and provided photos of the packaging of the bulbs. I'd like to make a case, can you let us know the exact difference between those you've ordered and the ones you've received? Also photos of the bulbs will be greatly appreciated. We'll make sure this information gets forwarded to the supplier. We have sent you an email (ticket #25125935) to help you resolve this. Your options will be either a full refund or reshipment conform your order. Awaiting your details, LightInTheBox Customer Service Team

Posted 4 years ago

“Excellent quality, fast shipping”

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Posted 4 years ago

“The best system I have ever seen I purchased and will continue purchasing from it I love to buy everything I need from LightIn TheBox”

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Posted 4 years ago

“I purchased some Christmas presents online from “light in the box” on the 15th Dec. They failed to deliver in time as per their T&C’s. (with in 5-7 working days) We have had email exchanged in trying to get a refund, but unfortunately it transpires they are from China and trying to negotiate a refund in return for keeping the product and having a percentage refund. They are advising the refund can take up to 5 weeks. They have some of the worst customer service skills I have ever experienced and I would strongly recommend NOT to use a company who will happily not follow their own T&C's or resolve a simple refund.🤬🤬🤬🤬”

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Posted 4 years ago

“shody goods poor quality late delivery complete fiasco. When wanting to return goods cost of return not worth even bothering with. Do not use this company at all. I never will again If I could give no stars for review I would”

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Posted 4 years ago

“My item was never delivered. Impossible to contact despite me emailing many times. Delivery company lied and said it had been delivered. I paid for this item on 24 th December 2021 and it is now January 10 2022. Unacceptable . I am very unhappy.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,283 reviews