LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Got my order three days after Christmas thanks Nicholas Wilson”

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Posted 3 years ago

“Brilliant tops love them will definitely order more thank you 😊”

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Posted 3 years ago

“The sizes are not consistent so ensure correct size is ordered. Lots of options to choose from.”

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Posted 3 years ago

“nice goods but not uk sizing no real offer of exchange or refund don't Buy !!!!!!!!”

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Posted 3 years ago

“These sandals look just the pictures. Good fit too.”

LightInTheBox 5 star review on 4th January 2022

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Posted 3 years ago

“Very pleased with my purchases from lightinthebox, so much to choose from would highly recommend them 😀”

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Posted 3 years ago

“It is my first time ordering from LightinTheBox I will certainly be ordering again. My boot are lovely a bit tight around the calf but managed to get up to top of boot. True to size can’t wait to wear them.”

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Posted 3 years ago

“An excellent back case for the S21 phone.”

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Posted 3 years ago

“I got 2 T Shirts they are great, quick delivery at a good price”

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Posted 3 years ago

“Great offers, value for money and great service. Will buy again.”

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Posted 3 years ago

“The delivery was quick and I’m happy with my purchase”

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Posted 3 years ago

“Delivery was a bit slow but worth it”

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Posted 3 years ago

“These folk are honest, prompt and good quality. Consistent and trustworthy.”

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Posted 3 years ago

“Great company to purchase items from. Kept me updated if my delivery and value for money”

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Posted 3 years ago

“Exactly what I ordered. Came on time. No complaints.”

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Posted 3 years ago

“Be careful with the site lightinbox…take your money and finalised purchase but the products nothing…it’s have a name! Stole! Be Careful!! I lost Around $100 dollars Australian….”

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Posted 3 years ago

“The worst customer service I’ve ever experienced, still have not received my clothes that I ordered and PAID FOR back in September, have had nothing but rude responses from this company while trying to find out where my items are . Do yourself a favour and stay clear of this company they are a scam !”

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Posted 3 years ago

“I bought two jackets in October 2021 until today my order is not delivered lightinthe box is a big scam i will tell everyone not to buy from the its almost 3 months now.”

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Posted 3 years ago

“I ordered a coat in the U K size they said was the equivalent to their sizing. It was far too big .When I tried to return it I found out the returns had to be sent within 7 days .It hadn't come when it should have so I was out of time .The company wasn't interested in this and said the return would probably cost as much as the coat .There was nothing I could do except NEVER use that company again and warn others to take heed of their so called ' Returns ' policy .”

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Posted 3 years ago

“I ordered 3 dresses that was supposed to be delivered on 26/12/2021. Order number is :2112191051516555. Till now I didn’t receive my product and I even didn’t get any information about it. No email no messages nothing. If anyone have their customer service number please give to me. Thanks”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews