LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Would never order from this so called company again. The outfit ordered was not true to size and very very badly made. It was absolutely impossible to return and receive a full refund. The profits this company makes must be as a result of all the refund money they keep. WARNING DO NOT USE”

Helpful Report

Posted 4 years ago

“Poor after sale customer service if you order from the uk and need to refund forget it, not happening you will be left with an unwanted item going by my personal experience.......”

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Posted 4 years ago

“Really happy with item I purchased from this website. Arrived after a slight wait but it was Christmas period. Item as described and pictured”

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Posted 4 years ago

“5months and I am still waiting for an order how does this hoax work?”

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Posted 4 years ago

“Unhappy with my order! Really poor quality items and it wasn't even that cheap. I ordered a $30 wedding garter set that looked like it was part of a halloween costume. Looked nothing like the website - exposed threads, cheap looking tulle and sequins. No way I can use it. I also ordered some mini fairy lights - really poor quality wire that looks like it is going to break. really dodgy looking. So not happy with the return process - they said they would give me only a 10% refund. Um, no! Major faults with an item - I wouldn't have purchased if I knew about it - I want a full refund. DO NOT ORDER.”

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Posted 4 years ago

“Waited ages for a swimming costume - when the package finally arrived it was a black bikini bottom that was not even in my size!! still waiting for a response from them regarding my original order, or a full refund.”

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Posted 4 years ago

“Beautiful, just as stunning as in the picture. Great for a special occasion”

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Posted 4 years ago

“Excellent service and quality”

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Posted 4 years ago

“Very quick and easy to order items.”

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Posted 4 years ago

“This company are an utter disgrace nothing short of charlatans sizing is fake. Clothes designed for munchkins I'll fitting and no attempt to interact to exchange goods or refund should be reported to the authorities.”

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Posted 4 years ago

“Great choices and a variety of products and fashion . Sometimes the sizes and quality are disappointing, however the customer services are always happy to offer solutions and refunds .”

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Posted 4 years ago

“Good quality products which arrived within quoted timescale.”

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Posted 4 years ago

“Ordered November 2021, now mid January 2022 and no sign of goods. Last tracking information stated by 31.12.2021. Contacting them almost impossible, seems I will lose goods and money, first and LAST experience. .”

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Posted 4 years ago

“I have found Lightinthebox to be very professional and competent. Their products are top rate and my orders have always arrived extremely quickly and discreetly packaged. I am very happy with them and would have no problem recommending them to others.”

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Posted 4 years ago

“Bought three t shirts. Great price, love the prints. Very comfortable and good quality.”

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Posted 4 years ago

“I purchased several items and have contacted lightinthebox. The strobe light worked perfectly and three of the four sets of snow storm sets worked, however, the fourth set did not, can I have it replaced please?”

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Posted 4 years ago

“Very good quality clothes”

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Posted 4 years ago

“Quick service”

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Posted 4 years ago

“Very unhappy what came wasn’t what I ordered”

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Posted 4 years ago

Hi Micheal, Thank you for leaving a comment. I am very sorry to read that you've received erroneous items. I've found that you were already in contact with our aftersales customer service, and provided photos of the packaging of the bulbs. I'd like to make a case, can you let us know the exact difference between those you've ordered and the ones you've received? Also photos of the bulbs will be greatly appreciated. We'll make sure this information gets forwarded to the supplier. We have sent you an email (ticket #25125935) to help you resolve this. Your options will be either a full refund or reshipment conform your order. Awaiting your details, LightInTheBox Customer Service Team

Posted 4 years ago

“Excellent quality, fast shipping”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews