LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,250 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took forever and the garments were the poorest quality imaginable and did not in any way live up to the description or image. I decided to cut my losses as return postage to China was prohibitive so put the disgusting garments in the bin. I would advise not to purchase.”

Helpful Report

Posted 3 years ago

“Don't order from this company. They make returns impossible.”

Helpful Report

Posted 3 years ago

“Do not use! Ordered two sets of ladies pyjamas. The size did not match what was ordered. Their medium is a petite size 8! Messaged customer service to request a returns label and full refund. They said I would have to pay the postage back to China which is half the cost of the garmet’s. If I knew the items were being shipped from China I wouldn’t have ordered.”

Helpful Report

Posted 3 years ago

“The product I purchased (an anime t-shirt as a gift) was priced much more reasonably than competitors, especially the shipping. It arrived promptly (sooner than expected!) and the t-shirt itself was good quality compared to other brands. Would not hesitate to shop from again.”

Helpful Report

Posted 3 years ago

“Absolutely rubbish service. Ordered on 4th Dec. I was told in the order my item would be delivered in 4-6 days which I was gonna use for 13th Dec in party, later on they said they made mistake and it can take up to 21 days for delivery. Finally after 24 days when I received order, they paid £2.00 less in order which I had to pay from my pocket and also spend money to go and get the item. After all this they gave me some discount and also £24 credit for delivery charges, they got to be kidding me to even think I am gonna place another order with them, forget about recommending them to anyone I know.”

Helpful Report

Posted 3 years ago

“The dresses arrive fairly quickly and well packaged. I have been buying dresses from this company for a few years and have no complaints. I love the dresses and will buy more soon.”

Helpful Report

Posted 3 years ago

“There is no direct contact to ask about goods. Have and order arrived in Auckland on the 04/12/2021 and I still don’t have goods, now 28/12/2021 and no way to contact them. First and last time, will report to consumer watchdogs. So disappointed to have lost my money.”

Helpful Report

Posted 3 years ago

“Great product great service, thanks. Andy 👍”

Helpful Report

Posted 3 years ago

“Ordered Christmas decorations. Was to be delivered on 22.12. Today is 28.12 and still not received. Terrible service. Will never order again.”

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Posted 3 years ago

“Products good and are from overseas,”

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Posted 3 years ago

“Garments ordered nothing like illustrated, very cheap looking. Not worth the money. Not aware that garments coming from China, would never have purchased if aware of manufacturing location. Do not waste your money buying from this cheap company”

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Posted 3 years ago

“My order arrived in good time. Well wrapped. The size was perfect. Will certainly buy again.”

Helpful Report

Posted 3 years ago

“Good quality product. Delivery was acceptable arrived before xmas”

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Posted 3 years ago

“Great service and good quality will definitely order again from your company”

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Posted 3 years ago

“Great product and arrived just in time for Christmas”

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Posted 3 years ago

“Quick easy quality and most of all on time, and all done in home .👍”

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Posted 3 years ago

“Excellent prompt service”

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Posted 3 years ago

“Very pleased with the quality of the product, especially at that price. Looking through the choices again and will no doubt be ordering again!”

Helpful Report

Posted 3 years ago

“Good prices, great range and delivery is fairly fast.”

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Posted 3 years ago

“Very good products, with fast delivery.I hope that lightinTheBox is always this good as i anticipate that I will be buying more products in the future.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,250 reviews