LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,283 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“An excellent back case for the S21 phone.”

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Posted 4 years ago

“I got 2 T Shirts they are great, quick delivery at a good price”

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Posted 4 years ago

“Great offers, value for money and great service. Will buy again.”

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Posted 4 years ago

“The delivery was quick and I’m happy with my purchase”

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Posted 4 years ago

“Delivery was a bit slow but worth it”

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Posted 4 years ago

“These folk are honest, prompt and good quality. Consistent and trustworthy.”

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Posted 4 years ago

“Great company to purchase items from. Kept me updated if my delivery and value for money”

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Posted 4 years ago

“Exactly what I ordered. Came on time. No complaints.”

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Posted 4 years ago

“Be careful with the site lightinbox…take your money and finalised purchase but the products nothing…it’s have a name! Stole! Be Careful!! I lost Around $100 dollars Australian….”

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Posted 4 years ago

“The worst customer service I’ve ever experienced, still have not received my clothes that I ordered and PAID FOR back in September, have had nothing but rude responses from this company while trying to find out where my items are . Do yourself a favour and stay clear of this company they are a scam !”

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Posted 4 years ago

“I bought two jackets in October 2021 until today my order is not delivered lightinthe box is a big scam i will tell everyone not to buy from the its almost 3 months now.”

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Posted 4 years ago

“I ordered a coat in the U K size they said was the equivalent to their sizing. It was far too big .When I tried to return it I found out the returns had to be sent within 7 days .It hadn't come when it should have so I was out of time .The company wasn't interested in this and said the return would probably cost as much as the coat .There was nothing I could do except NEVER use that company again and warn others to take heed of their so called ' Returns ' policy .”

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Posted 4 years ago

“I ordered 3 dresses that was supposed to be delivered on 26/12/2021. Order number is :2112191051516555. Till now I didn’t receive my product and I even didn’t get any information about it. No email no messages nothing. If anyone have their customer service number please give to me. Thanks”

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Posted 4 years ago

“Delivery took forever and the garments were the poorest quality imaginable and did not in any way live up to the description or image. I decided to cut my losses as return postage to China was prohibitive so put the disgusting garments in the bin. I would advise not to purchase.”

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Posted 4 years ago

“Don't order from this company. They make returns impossible.”

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Posted 4 years ago

“Do not use! Ordered two sets of ladies pyjamas. The size did not match what was ordered. Their medium is a petite size 8! Messaged customer service to request a returns label and full refund. They said I would have to pay the postage back to China which is half the cost of the garmet’s. If I knew the items were being shipped from China I wouldn’t have ordered.”

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Posted 4 years ago

“The product I purchased (an anime t-shirt as a gift) was priced much more reasonably than competitors, especially the shipping. It arrived promptly (sooner than expected!) and the t-shirt itself was good quality compared to other brands. Would not hesitate to shop from again.”

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Posted 4 years ago

“Absolutely rubbish service. Ordered on 4th Dec. I was told in the order my item would be delivered in 4-6 days which I was gonna use for 13th Dec in party, later on they said they made mistake and it can take up to 21 days for delivery. Finally after 24 days when I received order, they paid £2.00 less in order which I had to pay from my pocket and also spend money to go and get the item. After all this they gave me some discount and also £24 credit for delivery charges, they got to be kidding me to even think I am gonna place another order with them, forget about recommending them to anyone I know.”

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Posted 4 years ago

“The dresses arrive fairly quickly and well packaged. I have been buying dresses from this company for a few years and have no complaints. I love the dresses and will buy more soon.”

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Posted 4 years ago

“There is no direct contact to ask about goods. Have and order arrived in Auckland on the 04/12/2021 and I still don’t have goods, now 28/12/2021 and no way to contact them. First and last time, will report to consumer watchdogs. So disappointed to have lost my money.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,283 reviews